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I have been trying to register my brand which is the same name as my company. I have my own brand and asin barcode .

but the they name a ready register selling a different product , amazon reply was you can add product using the same name ,but again it get decline.

what to do to sell my product with my brand

A customer returned an order, the price is 40 AED, but in my seller account, it shows that Amazon refunded the double of the amount. Which is the price of two products. What can i do?

hi did any one face issues with order Pick up ! , i lost two orders due to easy ship - courier never show up - contact ed me to pick up the order - after i raised so many complains it ends up with NOTHING ! i m not sure what amazon support team doing

amzon charged me every order - and im claiming two cases for now due to this UNRESOLVED issue

Hi everyone,

I’m reaching out regarding a recent A-to-Z claim that was granted against my account (Order ID: 702-3307911-4403438), which negatively impacted my Order Defect Rate (ODR).

The order was shipped on time via FedEx (Tracking: 288629889040) and delivered to the address provided — which turned out to be a freight forwarder. As many of you know, once a package is handed off to a freight forwarder, sellers lose all visibility and control of the shipment beyond that point.

In this case:

The package was confirmed delivered by FedEx.

The customer still opened a claim stating "Package never showed up".

Amazon granted the claim and issued a refund — which I accepted as seller-funded.

However, I dispute the ODR impact, as all seller obligations were met and the issue occurred after delivery to a third-party freight handler.

I’ve already appealed through the normal channel explaining the situation and including proof of delivery, but the ODR impact still remains. Has anyone successfully disputed similar cases, especially involving freight forwarders?

Appreciate any insights or if an Amazon rep could help clarify how ODRs are handled in such scenarios.

Thanks,

Burcin C.

Aras Store USA

I dispatched the FBM order on May 5 & May 6 delivery status shows Deliver to buyer now today. Amazon sent me an email that they will issue a refund related to this metal tray product. What is this & reason?

The Shipping address is undeliverable. Refund reason. After 25 days, how's it Possible when it's already showing customer customer gets delivery? Why refund initiated? Give me Reason

I dispatched the FBM order for delivery on May 5 and May 6, but the current status shows it has been delivered to the buyer today. Amazon sent me an email stating they will issue a refund related to this order ID 403-4340840-2449968. What is the reason for this? The shipping address is undeliverable, which is the reason for the refund. After 25 days, how is this possible when it already shows the customer received delivery? Why was the refund initiated? Please provide a reason.

i want to list a cahrger adopter which is not branded o want to list as generic but its showing a error like its need a document i dont know which document can anyone help plz

Hi,

I have been selling a brand and i have them in FBA. It all went to stranded inventory and i made an appeal so they put it back in my listing after trying so hard to apeal. They have approved it, so i topped up and made sure i ad stocks. Someone from Amazon called me to restock my items for the 2 hour delivery. So i did only to find out today that all my lisitngs again are stranded. Wen i checked and tried to add a product under the same brand, i saw that it now falls under the restricted products. What happened and what should i do wit my stranded inventory? Appeal or create removal? Please help!

I shipped easy ship order on time but amazon easy ship service delivered late. For this reason, customer return this item by saying late delivery. Now, amazon charging me for this return. We're paying easy ship charge and easy ship commission to amazon. and amazon charging us for carrier fault. This is not acceptable and unprofessional.