Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
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    🎯 White Friday 2025: Are You Ready?
    by Seller_BlIVJdYD3zD3G

    Hello Sellers!

    ✨White Friday 2025 is approaching, and we'd love to hear about your preparation plans! Whether you're an experienced Seller or this is your first White Friday season, share your insights with our community.

    🌟What is White Friday?

    A major shopping event where deals and discounts are offered to shoppers!

    ▶️Helpful resources:

    Deals for Events

    Promotional tools and how to use them

    🛍️ Quick Poll: When do you typically start your White Friday preparations?

    • 1-3 months in advance
    • 2-3 weeks in advance
    • At the very last moment!

    📝Share your thoughts below!

    Your insights could help fellow sellers prepare for a successful White Friday 2025!

    Noor

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    Easy Ship returns were missing continuosly
    by Seller_oHx7HUTkiYIa7

    our easy ship customer returns were missing and when we raise the safe t claim it gets denied saying its delivered and they just mention tracking number, but many items we missed & its total loss for us as we didnt get the return item & also the Refund has been done to the customer.

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    Return Authorized After 11 Months for “Defective” Item – Need Clarification
    by Seller_AVwr7syIpHkq4

    Hello fellow Amazon sellers and Amazon team,

    I would like to share a recent experience that has been extremely disappointing for our business.

    An order worth 9,400 AED (Order ID: 407-1639560-8005158) was delivered to the customer and used for 11 months and 25 days. Nearly one year later, the customer contacted support claiming the item was defective. The return was authorized and a full refund was issued.

    As a seller, it is very difficult to understand how a product used for almost 12 months can reasonably be classified as “defective” in a way that justifies a full refund.

    We filed a SAFE-T claim to request reimbursement, but the claim was denied with the reason stated as: “item returned defective.”

    This response does not address the key concern that the product was used for nearly one year before the defect claim was made. We were not given a meaningful opportunity to present our side before the refund was processed.

    Situations like this create significant financial risk for sellers, especially with high-value items. Sellers pay substantial fees to operate on this platform and expect a fair and balanced evaluation when disputes arise.

    I believe long-term defect claims should be reviewed more carefully, particularly when they are made almost a year after delivery. Sellers should have a fair opportunity to provide evidence before full refunds are issued in such cases.

    I am sharing this experience so other sellers are aware and can take precautions when selling high value products.

    Thank you.

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    9-Unite are lost
    by Seller_veo7rSUAOwBhk

    9 units of FNSKU X002HWE3RN are marked as missing in Shipment id FBA15LD9MBKP. Plz. Help to found my Shipment

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    How to Perform a Magic Trick (Make a Box Disappear After Amazon Picks It Up)
    by Seller_i4T6m2442jlmZ

    I’d like to share my recent masterclass in "Inventory Vanishing" so other sellers can learn how to donate stock to the void.

    Step-by-step guide (tested and confirmed):

    Create a shipment for 44 units (2 Boxes) ✅

    Amazon Partnered Carrier arrives on time ✅

    Driver physically picks up 2 Boxes from your facility ✅

    CCTV records the driver walking out with 2 Boxes in clear 4K resolution ✅

    Driver confirms on WhatsApp he scanned 2 Boxes ✅

    Amazon Gate Pass confirms 2 Boxes ✅

    So far, basic logic applies. You gave Amazon 2 boxes; they have 2 boxes.

    Now the advanced part:

    The shipment arrives at the warehouse.

    Scanned: 22 Units (1 Box).

    Missing: 22 Units (1 Box).

    Naturally, you think: "No problem, I have video proof that their driver took both."

    Amazon Support Logic (The Fun Part):

    Me: "Here is the CCTV video. Your driver took 2 boxes. He is holding them. Look."

    Amazon: "We have reviewed the investigation and found it to be accurate. You did not ship 44 units."

    Me: "But... the video? The driver is literally holding them in the video."

    Amazon: "We are unable to confirm you shipped the inventory. Do not reply to this email."

    🎉 Congratulations! 🎉

    You’ve unlocked the "Optical Illusion" Achievement Badge.

    Summary of the system logic:

    If the driver leaves your warehouse with the box → It’s your fault.

    If the driver loses it in the truck → It’s your fault.

    If you have HD video evidence → It’s "invalid documentation."

    If you provide the Amazon Gate pass → It doesn't exist.

    The Current Score:

    Boxes picked up: 2

    Boxes scanned: 1

    Support agents who watched the video: 0

    Time wasted explaining that 2 is greater than 1: 3 months.

    Question for fellow sellers:

    Does anyone know the specific file format required for Amazon Support to acknowledge the existence of physical reality?

    Or should I just assume that once the driver touches the box, it enters a quantum state where it both exists and doesn't exist until I pay for it?

    Asking seriously, because apparently, video evidence of an Amazon employee taking my property isn't "proof" anymore.

    Case ID: 12115777482

    @Seller_BlIVJdYD3zD3G @Seller_5WsK3rrVFyBk9

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    My account has been deactivated since December still payments are on hold
    by Seller_Nmq0lEP7cx7Vm

    My seller account has been deactivated since December and still not recovered,Amazon is rejecting every appeal and documents.My payments are also on hold still not released.can’t contact seller support due to deactivated account,A huge amount is in hold .no help or response form Amazon team.what should I do ?

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    Account Status Healthy but Deactivated - video verification Cleared
    by Seller_LaClFj93xiEJS
    Amazon replied

    Hello,

    I successfully completed the video identity verification for my Amazon.ae seller account, and on 5 February 2026 I received confirmation from Amazon that my account has been reactivated after review.

    The confirmation email stated that my identity verification was successful and that my available funds will be disbursed on the next settlement date. In Account Health, my status shows Healthy, and there are no active violations.

    However, my linked marketplaces in other regions (including Amazon.com, Amazon.ca, and Amazon.com.mx) are still showing as deactivated, even though the verification has already been completed and approved in Amazon.ae.

    What should i do now :(

    Thank you for your time and assistance.

    Kind regards,

    Farooq Raza

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    customer return
    by Seller_OxPNbApqCSVLG

    hi

    i am facing problem customer refund but i dont know how to know that where is the customer refund status

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