Welcome to Seller Forums

Hi fellow sellers,

I’m dealing with a situation and would appreciate your input.

All 7 remaining units of one of my products were purchased in a single order. While I can’t confirm anything, I’ve seen similar patterns in the past—where someone orders all available stock, then returns everything later and sometimes leaves negative feedback. These incidents affected my account health and disrupted business.

I’ve already reported this order to Amazon for observation, just to be safe.

Now, I’m unsure whether I should message the buyer. Part of me feels I should keep it transparent, but I also don’t want to come off as accusatory or create any unnecessary friction. Has anyone dealt with something like this? Would messaging the buyer help—or backfire?

Thanks in advance for any advice!

discussion.We have sent 2 shipments to DXB5 via partnered carrier within an interval of 1 week. Both the shipments are not delivered and the partnered carrier is not responding to emails. Seller support also of no help. Carrier is ALLJOY. The partnered carrier arrangement is a sham. Additionally amazon has charged my credit card for the undelivered shipment on behalf of partner carrier.

Tracking ids: ALJQV2505140660YQ, ALJQV2505200698YQ.

Beware of this scam

please please activate my account

Dear Amazon Seller Community,

I’m a beginner on Amazon Seller Central, and my account was temporarily deactivated due to concerns about the accuracy of my product descriptions. I’m confused and would appreciate any advice to resolve this.

Here’s what happened:

1. I listed a generic product (no brand name on the item or packaging) after scanning it in the Seller App, which confirmed eligibility.

2. Other sellers also list the same product under generic categories, so I sourced it from a wholesale market and began selling.

3. Now, my account is deactivated, and Amazon is asking for supplier invoices/receipts. However, since the product is unbranded and purchased from a local wholesaler (not the original brand owner), I don’t have invoices from the brand mentioned in the alert.

My Questions:

- How can I provide invoices if the product is generic and purchased from a third-party wholesaler?

- I’m ready to remove all listings if needed, but how do I proceed with reactivation?

- As a new seller, I wasn’t aware of these requirements. What steps should I take to comply?

I’ve read the [Funds Withholding Policy] and want to cooperate fully. Could anyone share similar experiences or guidance on:

- Alternative documents I can submit (e.g., wholesale receipts, packing slips)?

- How to explain this in a POA (Plan of Action)?

Thank you for your patience and support. I’m eager to learn and correct any mistakes.

Best regards,

Store Name : AASIS STORE

@Seller_BlIVJdYD3zD3G

We’ve been noticing consistently low sales for quite some time now. Not sure if others are experiencing the same issue

I'm new to Amazon, and I tried to ship my first shipment to FBA, but when I reached the stage of "Select shipping carrier," i get a message "Unable to select ATS (Amazon Partnered Carrier). Please try again in a few minutes."

my question, can ship my stock by myself with my car?

Hi guys good morning

My Amazon's Accounts Got Deactived Due to Inauthenticity Complaints.I am Selling this Product Under my Brand And They are Authentic High Quality Products.Now,the Problem is that I am Supplier of this product i am sourcing this Product From China From A Manufacturer.Now I Dont Know What To Information Do i Need To Provide Of Chinese Manufacturer.Here is the Email That I Got" Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.ae/gp/help/202190280

-- "Policies and Agreements":

https://sellercentral.amazon.ae/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.ae/gp/help/G201190440

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

We're here to help

If you have questions about this policy or your account, contact us:

https://sellercentral.amazon.ae/cu/contact-us

You can get help submitting your appeal in Seller Central Help:

https://sellercentral.amazon.ae/gp/help/200370560

To view your account’s performance, go to "Account Health":

https://sellercentral.amazon.ae/performance/dashboard?ref=ah_em_pq

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

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ASIN: |B0CJCCNN9S|

Brand: | Pokemon|

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Sincerely, Seller Performance Team https://www.amazon.ae".

I have to give credit where credit is due!

Well done and big thank-you to the Account Health Support team for addressing copyright violations that I had previously reported. Amazon really takes copyright and intellectual property seriously, and your quick action to ensure the law of the UAE is correctly upheld is exemplary. I truly feel that my products and my artwork is protected by Amazon.

@Seller_BlIVJdYD3zD3G @Seller_5WsK3rrVFyBk9 - Please do give my heartfelt thanks to the team. :-)