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A customer ordered an expensive padel racquet item from our FBA inventory, then he requested a refund.

when our item came back, it was used(broken) not only that but it was a different racquet than the one we are selling.

how are we as sellers reimbursed if such case happens ?

as the refund of the item was initiated immediately after the customer issued it without amazon even checking the product

this is not the first case of fraud we've been through, we need a solution!

discussion.please I need packing materials can any parson guide me how or where I can order

One of my products was maliciously purchased by a buyer, resulting in a large number of refunds and unreasonable commissions. Whether it was the abuse of reports on the account page or the reports on the page for getting help, no customer service has contacted me so far.

Moreover, due to the large number of returns from customers, the inventory of this ASIN is also incorrect. When the returned products were sold, there were only a total of FNSKU codes, which I pasted when shipping myself. Why is it that when checking the return records in the warehouse, one ASIN code generates nine corresponding FNSKU codes? I can't find the inventory corresponding to these FNSKU codes.

The platform has always emphasized that the product quantity corresponding to this FNSKU is correct. During the 7 or 8 rounds of communication, I presented data each time to respond, but they just kept insisting that the quantity is correct. They also don't explain why one ASIN return generated nine FNSKU codes. Even some official customer service provided incorrect data, which is not professional at all. I think they are just deceiving the sellers.

Hello, My concern here is how amazon deduct 5% VAT from customer and paying it to UAE? Because I am not registered to VAT but amazon is deducting vat from my earning or how its work? I am really confused here.

I am a new seller. I want packing material. How can I get it? Small, Medium, and Large size that i need.

The order 404-7087466-4724303 was returned by the customer due to the reason "Missed Fulfillment Promise". This is not in related to my product. So the FBA Fullfilment Fees and the Referral Fees should not be charged as it has nothing to do with me and an issue from Amazon side?

kindly help to get FBA shipment label. Mine is still showing my carrier partner label . The supplier need the label which is showing FBA but when I print it, always my partner name. Help

FACING A DECLINE IN SALES FROM FEW DAYS IN APRIL 2025

DONT KNOW WHAT TO DO

EVEN SELLING ON LOWEST PRICE

WHAT TO DO ?

@AMAZON

There are no orders for past 2 weeks