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I created an Amazon Seller account two months ago, but I find the platform complicated and there seems to be no customer service to assist sellers. Does anyone have a phone number for Amazon Seller support?

Subject: Appeal to Reinstate Account – Potential Copyright Image Misuse Violation

Dear Amazon Seller Performance Team,

I am writing to appeal the suspension of my Amazon seller account due to concerns regarding a potential violation of Amazon’s Intellectual Property policies related to copyrighted images on my product listing.

I understand that my listing was removed because it allegedly violated Amazon’s policies by using a protected copyrighted image belonging to another brand or rights owner. I would like to clarify the situation and provide the necessary details to resolve this issue.

1. Explanation of the Issue:

I believe there may have been a misunderstanding or error regarding the images I used on the product detail page. The images I used were taken from the product packaging and are original pictures of the product I am selling. I did not use any copyrighted images from other brands or external sources.

2. Actions I Have Taken:

I have reviewed my product listings and removed any potentially infringing images.

I will ensure that all future listings use only authorized images or images that I have created or have explicit permission to use.

I have corrected the ASIN for the new version of the product to comply with Amazon’s policy on using separate ASINs for different product versions (such as new sizes, colors, or features). I will create new listings for any updated products in the future.

3. Supporting Documentation:

Attached to this appeal are the following documents:

Invoices showing that I purchased the products from a legitimate supplier.

Product photos that clearly depict the actual items I am selling, which do not infringe on any other brand’s intellectual property.

Any other relevant evidence (if applicable).

4. Commitment to Compliance:

I want to assure Amazon that I take intellectual property rights seriously and am committed to fully complying with all of Amazon’s policies and guidelines. I have taken the necessary steps to ensure that all my future listings will follow Amazon’s rules, and I will avoid using any images or content that may infringe on another brand’s copyrights.

5. Request for Account Reinstatement:

Given the corrective actions I have taken, I kindly request that you review my case and consider reinstating my account. I am committed to ensuring that my future listings are fully compliant with Amazon’s policies and Intellectual Property guidelines.

Thank you for your time and consideration. I look forward to resolving this issue and continuing to sell on Amazon.

Sincerely,

Okay, so here is a situation where I am stuck.

My account got deactivated, I submitted the legit invoice, but Amazon Account Team are unable to authenticate the invoice. Though I met all the requirements of the invoice which are mentioned in the guideline.

On the other hand, if I delete all the flagged listings, there is an option to reinstate my account, but all of my inventory is in FBA warehouse. The FBA team will only release my inventory after the reactivation of my account.

Meaning the account health team will reactivate my account only after deleting flagged listing and the FBA team will only return my inventory only after reactivation of the account.

I raised the case several times, I called Amazon Team several times, but nobody is helping me.

Did anyone experience this error?

Accounts Cannot Be Merged

These accounts have a pending registration. Please sign into each account to complete or terminate registration. Have questions, comments, or concerns? Give us feedback on this experience.

I finished all steps and my account is active. I did EVERYTHING the internal team asked me to do.

Amazon support keeps tossing me around and their "internal team" isn't helping. after they give up, they just close the case on my face

Greetings

Removal orders shipped through Quicksend delivery is not delivering our parcels. We have been waiting a week , there is no updates or proper reply given by the carrier. Kindly change the carrier for FBA inventory removal orders.

Dear Amazon Seller Performance Team,

I am writing to request the release of my outstanding payment following the suspension of my seller account. It has been over two months since my account was suspended, and I believe that all requirements have been met to resolve the issue.

I kindly request that you review my account status and release any remaining funds due to me as soon as possible. I have made every effort to ensure that all issues were addressed promptly.

Could you please provide an update on the status of my payment and let me know if there are any further steps I need to take to expedite the release of these funds?

Thank you for your attention to this matter. I look forward to your response and the resolution of this issue.

Hi my account is deactivated since last two months and i have submited the authentic invoices multiple times but amazon rejected and every time they send me the same reply

kindly guide me what to do and atleast how to withraw my payment because i am too much tired of these all.

We recently noticed that our Self-Ship option has been disabled, and all our Self-Ship inventory is currently unavailable. This happened all of a sudden, without any prior email notification or performance alert.

We have been successfully using the Self-Ship method for the past three months, as our items are bulky and cannot be fulfilled through Easy Ship. Given this, we kindly request you to reinstate our Self-Ship option as soon as possible so that we can continue fulfilling customer orders.

Please let us know if any further action is required from our end to resolve this issue at the earliest.

Looking forward to your prompt response.

Best regards,