Dear Team,

I haven't subscribed any Amazon ads yet but 350$ cut from my card Registered in Amazon seller account card. Please let me know how is it possible to debit money from my account without my permission and please return the amount to my account.

Kindly do the needful as soon as possible. Please find the given below mail receive from amazon ads:

Limited time offer: up to AED 350 in click credits

Inbox

Amazon Ads <noreply@amazon.com> Unsubscribe

Feb 19, 2025, 9:31 AM

to me

Amazon Ads Logo

Launch Sponsored Products for AED 350 on us*

Register and launch a campaign with no end date to qualify.

*See full Terms and Conditions below.

Register and launch

Hi CANDLE NIGHT ELETRICAL FITTING TRADING CO.,

For a limited time, we're offering you AED 350 in promotional credits when you launch a Sponsored Products campaign with ’no end date’*.

Follow these 5 steps to launch your campaign.

Register for Amazon Ads and log into ad console, select ‘Create campaign’ and choose Sponsored Products campaign in your eligible marketplace, as shown below:

icon

United Arab Emirates

AED 350

Select products from the ‘Products’ drop-down menu

Review automatic keyword recommendations and suggested bids

Set a daily budget

Launch campaign with 'no end date’ for the campaign length

Earn credits

Why use Sponsored Products?

Add image description

Drive sales with a few clicks

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Encourage informed buying decisions

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Manage ads for your specific needs

Additional resources:

How to create a Sponsored Products campaign

Best practices for your Sponsored Products ads

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*Terms and Conditions of the Sponsored Products Launch

For select Sellers eligible to advertise for sponsored ads, Amazon will apply a single promotional clicks amount of up to AED 350 to the Qualifying Sellers Amazon sponsored ads account, which can be redeemed for sponsored ads.

Please see table to view your reward in each eligible marketplace.

This promotion is only available to Sellers individually invited by Amazon to participate (‘Advertisers’).

The advertiser must create and launch their first sponsored products campaign with the setting of no end date within the Promotional Period (the ‘Qualifying Action’).

Advertisers will be charged for any clicks received before the promotional clicks are applied and for all advertising that exceeds the promotional clicks amount. Advertisers can suspend or pause their ad(s) any time before the promotional clicks amount is exhausted if they do not wish to receive additional advertising charges. Advertisers are responsible for monitoring promotional clicks usage as Advertisers will not be notified once the promotional clicks amount is exhausted.

This promotion will start on February 18, 2025 and will last until March 20, 2025 (the ‘Promotional Period’). Advertisers must complete the Qualifying Action during the Promotional Period.

Advertisers can redeem this promotion once during the Promotional Period.

Amazon will apply the promotional clicks to the Advertiser’s account within 14 days of completing the Qualifying Action.

Any unused promotional credit will expire after 30 days from the date the promotional credit is applied.

Advertisers must maintain an advertising account in good standing with Amazon, subject to the terms of the Amazon Advertising Agreement.

This offer and the promotional clicks are non-transferable, not for resale and not redeemable for cash.

This offer is void where prohibited by law and in the event of fraud, mistake or any failure to satisfy any terms of the offer.

The Advertiser’s use of the promotional clicks constitutes the Advertiser’s acceptance of these Terms and Conditions.

Advertisers must have a valid payment method for advertising fees on file to receive the promotional clicks.

Amazon reserves the right, at its sole discretion, to terminate or modify this offer at any time.

If the Advertiser’s advertising account is in a different currency to the one in which the Advertiser’s promotional clicks have been awarded, the actual amount of the promotional clicks may be subject to foreign currency fluctuations.

The Advertiser is responsible for the payment of any taxes incurred.

Limit of AED 350 in promotional clicks per advertiser account per marketplace.

The currency of the promotional clicks depends on the advertiser account.

Promotion ID: V599345489

Advertiser: 941771297902

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Kindly advise on how to get customized packaging materials from Amazon?

We have wasted so much time, explaining an issue to Safe-T Claim team and they only send a copy paste respond.

The customer has purchased 4 sets of an item. The item includes 4 pieces of cake boards. So in total , customer purchased 4 sets which includes 4X4=16 pieces of cake boards. One set had damage during transit. The other 3 sets were fine. So this means customer received 3x4 =12 cake boards with no issue but returned the damaged set( 4 pieces).

But Amazon team look at the picture of returned item and got confused as they see 4 pieces of cake boards and do not understand that this is only 1 set and customer has kept the other 3 sets. (12 cake boards). so they refunded the customer in full. It took us 6 days and we get no where. They dont understand simple math! The assosiate is telling us customer has bought 4 and sent back 4!!!

Could someone share an invoice template that is recognized for withdrawing a complaint about counterfeit products?