Hey, i have been facing issue with the images im submitting for compliance approval. i already tried to submit the images 2 times and got based on the attached image below, any help would be appreciated.

hi, I am a new seller on amazon and planning to sell Reed Diffusers and Scented candles. Do i need to get any documents from suppliers to comply with amazon policy?

Thanks!

Hi everyone,

I recently received an email from Amazon stating that due to new restrictions, my listings under the products category will be removed starting May 23, 2025. According to the message, I’m no longer approved to list these products and applications for approval aren’t currently being accepted.

I believe this might be a misclassification, as the products I listed don’t really fall under any sensitive or restricted category in my understanding. I’ve been selling these items without any issues and always ensure compliance with Amazon policies.

Has anyone else experienced this?

If yes, what’s the best way to reach Seller Support and appeal with proper documentation (e.g. product photos, packaging, etc.) to prove that these products were wrongly flagged?

I would truly appreciate any insights or steps from someone who’s dealt with this before.

Thanks in advance 🙏

I have received the following message from a customer

B0DQTTXS3B

Order # 404-8224572-8369131

403-1340333-5219530

403-8037874-5889926

402-3560425-8697914

402-2942282-5275522

Asin： B0DQTTXS3B

Brand ：Gicorino

I've warned you twice already

I cancellefour 4 orders.

aHowever, I have not received any reply yet.

This is the last reminder

We cancelledfour4 orders for the last time.

My patience is limited.

We don't want to cause you a severe loss of money. .

Immediately stop selling this listing for more than 40 days.

After 40 days, I won't interfere with you.

Even if you now change to a new account and sell this listing, I will not interfere with your new account.

However, this account must stop selling this listing for more than 40 days

Because my service is only for 40 days.

You're only given 24 hours to choose.

Twenty-four hours later, if I still see you selling this listing.

Even more than a second.

I will always purchase the products of your account, no less than 100 orders.

I have a lot of buyer accounts

It's easy to make a big loss and close your account.

Even if you stop after 24 hours, we will keep complaining.

Until your account is shut down.

I can assure you that there is an absolute and permanent freeze on funds.

This is the last reminder.

good luck

Kindly advise on how to get customized packaging materials from Amazon?