Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
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    Seller_9UQaNecYSLFc5
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    Seller_JK1yKgn7YN19q
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    Seller_RBs9KWNY6RDOq
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    Seller_Gfit0UhAqnDWf
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    Seller_9UQaNecYSLFc5
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    listing block
    by Seller_9UQaNecYSLFc5
    Amazon replied

    Amazon Compliance Team,

    I have submitted ASTM F963 and EN71 test reports for my product (ASIN B0FX1FSRXS – 45-Piece Dinosaur Toy Figures).

    The listing still shows “Pending additional checks.”

    Could you please confirm receipt of the documents and help activate the listing?

    The toys are made of non-toxic plastic and contain no batteries or chemicals.

    Thank you for reviewing.

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    Seller_cOpvjWysG0KSz
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    i want sell some charer and car chargers,what can i do
    by Seller_cOpvjWysG0KSz
    Amazon replied

    i want sell some charer and car chargers on my amazon UAE shop,what can i do.

    after i add the product,it will show me need many documents,but i no have. what can i do?

    could you let me know the minimum and necessary document?

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    Seller_JK1yKgn7YN19q
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    Compliance Documents Required
    by Seller_JK1yKgn7YN19q

    I’m facing an issue with compliance documents for the Wall Charger category. I have arranged and submitted all required documents exactly as mentioned by the Amazon Support team in their email.

    However, when I submit the documents for each SKU, I keep receiving the same standard response: “All compliance documentation provided to us is original, authentic, and accurate.”

    The documents I’m submitting are issued directly by the brand and the factory, so I’m not sure why they are being flagged or rejected. It’s also unclear which system or verification method Amazon is using to validate these documents.

    Could anyone please advise how to resolve this issue, or suggest the correct email/contact where I can open a detailed case with Amazon compliance for clarification?

    Thank you in advance for your support.

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    Seller_RBs9KWNY6RDOq
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    my account has been deactivate
    by Seller_RBs9KWNY6RDOq

    Hi dear sir My account has been deactivate 20 days ago i try too time but don't solved this issue please anyone help to reactive I'm very upset

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    Seller_Gfit0UhAqnDWf
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    Stuck in Amazon Product Safety Compliance for More than a month
    by Seller_Gfit0UhAqnDWf

    Dear Amazon team,

    we have multiple ASINs where we have submitted the compliance documentation since several weeks, there has been no reply from Amazon. For some items we have been waiting for more than a month. Our products are basically mobile phone chargers and these are fully certified and have UAE ECAS LVE, CE and CB Certifications. Our main struggle is that no seems to be even reading documents we have submitted.

    The ASINs are:

    B0H2Z6RJX7 -- CaseID 12634608262

    B0H15JP4VF -- CaseID 12571815392

    B0GZH5D2GS -- Case ID 12550900352

    Originally when these ASINs were created for UAE Marketplace, we received a notification that additional documentation was needed. We submitted that multiple times and the submissions have been in review for long. We contacted Amazon account health team over phone many times and every time the response was, they will reach out to 'internal' team. Not sure what is the SLA of this 'team'. There is a number of case IDs that have been created but with no response whatsoever. We never heard back from anyone and not even a rejection of the submission.

    The entire process of generic teams with absolutely no single point of human contact, no accountability, no SLA, no escalation process and is deeply frustrating and reflects extremely poor internal process governance.

    1. Is there any human contact we can reach out to in Amazon and sort out the issue?

    2. What is the formal escalation process given that product safety compliance team has not responded to anything.

    Looking forward to your support.

    Regards,

    Seemi Technology Group

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    Seller_9otSpfCL18EPe
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    Tax Credit Note
    by Seller_9otSpfCL18EPe

    tI just wanna understand what is Marchant Credit Note, and it is charged by us

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    Seller_PqcxdzgHwH2H4
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    Amazon Team is not responding with responsibilities
    by Seller_PqcxdzgHwH2H4

    Hello,

    Amazon Said "My products returned that's why amazon refunded the money to customer".

    But without returning back my item amazon refunded the customer money. And when i make a complain that i didn't get back my return amazon team is saying as follows.. "Hello La Vantour,

    Thank you for submitting your SAFE-T claim for order 405-8403112-7223531. After review, we cannot approve this claim as our records show that the item was successfully returned to you.

    Return delivery details:

    -- Delivery date: 2026-05-25

    -- Courier: Amazon Transportation Services

    -- Tracking number: AAE1601899628

    To track customer returns or to track customer rejected deliveries, follow these steps:

    1. Go to Seller Central.

    2. In the main menu, hover over "Orders" and click "Manage SAFE-T Claims."

    3. Search for the order ID 405-8403112-7223531 in the search bar.

    4. Locate the order and click the tracking hyperlink.

    5. View the complete tracking details.

    If you believe that this decision should be reconsidered, you can submit an appeal within 5 business days:

    1. Go to Seller Central.

    2. In the main menu, hover over "Orders" and click "Manage SAFE-T Claims."

    3. Locate this claim and click "View Message."

    4. Click "Appeal Decision."

    5. Provide any additional supporting information or evidence.

    We're here to help

    To learn which use cases are eligible for reimbursement via SAFE-T, which restrictions apply, and how to successfully file and manage a claim, go to "Amazon Easy Ship lost and damaged reimbursement policy":

    https://sellercentral.amazon.ae/gp/help/G201382020

    Account Specialist

    Amazon.ae

    http://www.amazon.ae"

    This is my hard owned cash which i am investing to buy product and send to customers. Because of my product amazon is not even taking any kind of responsibilities.. When i asked to driver where is my return package they told me they don't know. They don't even have prove that they called me to get back my returned. What kind of service is doing by amazon. Because it's our cash bought product.. they are even not taking any responsibilities?? we just send product and if it comes back they will do whatever they want with the products??

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