I’m the original creator of two product listings on Amazon.ae and the enrolled Brand Registry owner for these items. The listings were hijacked at the catalog level: the main images were replaced with photos of unrelated products from a different category, and no edits were authorized by me. Since this change, the pages have been inaccurate and/or suppressed, blocking normal sales. I opened cases with Seller Support, Brand Registry Support, and filed abuse complaints, but each channel returns the same automated message that the “reported content has already been removed,” with no answers and no restoration. This is not a competing‑offer problem; it’s a catalog contribution that replaced images at the ASIN level, so there is no visible offender storefront to link. As the Brand Registry owner and listing creator, image/content priority should apply and the pages should be reverted to the last correct images. Case IDs: 11607190862, 18628178441, 11565628942, 11544069942.

Over the past several weeks, I’ve repeatedly escalated with detailed evidence and follow‑ups, yet cases keep closing with the same automated line and without reverting the listings to a compliant state. These replies don’t address why the images weren’t restored, why the abusive contribution in Contribution History remains, or why my listings were effectively shut down instead of fixed. I’ve invested in this marketplace and built my business here with the understanding that Brand Registry protects owner‑created listings and that clear violations are corrected. Receiving only automated closures after weeks of effort feels like the platform is cutting off my business without due process or explanation, which is deeply disappointing and undermines the trust needed to keep investing here.