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Seller_FqkKvUQ8o6NDZ
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Amazon Easy Ship Cancellation Fee Reimbursement
by Seller_FqkKvUQ8o6NDZ

Just wanted to share my recent experience with Amazon regarding a reimbursement issue, so others can stay alert.

I initially raised a reimbursement request with Amazon on 30th April 2025. I received a response confirming that the request was approved and that the amount would be credited to my bank account within 10 business days (excluding weekends and holidays).

Unfortunately, even after that period passed, I didn’t receive anything.

I followed up again on 19th June, and disappointingly, I received the exact same response – that the process has been initiated and I would receive the reimbursement in another 10 business days.

It’s been quite frustrating to deal with the same repetitive replies without any actual resolution. This seems like a common delay tactic, and I believe others should be aware and proactive when handling such cases.

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Seller_z0Yn7PhlsJARP
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How to Remove a 1-Star Review? Product Has No Quality Issues
by Seller_z0Yn7PhlsJARP

My product received a 1-star review, but there are no actual quality problems. How can I appeal to get it removed? What are my options?

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Seller_2vKyUdKE5p1hQ
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Suspicious Bulk Order – All Inventory Purchased by One Buyer, Possible Abuse?
by Seller_2vKyUdKE5p1hQ
Amazon replied

Hi fellow sellers,

I’m dealing with a situation and would appreciate your input.

All 7 remaining units of one of my products were purchased in a single order. While I can’t confirm anything, I’ve seen similar patterns in the past—where someone orders all available stock, then returns everything later and sometimes leaves negative feedback. These incidents affected my account health and disrupted business.

I’ve already reported this order to Amazon for observation, just to be safe.

Now, I’m unsure whether I should message the buyer. Part of me feels I should keep it transparent, but I also don’t want to come off as accusatory or create any unnecessary friction. Has anyone dealt with something like this? Would messaging the buyer help—or backfire?

Thanks in advance for any advice!

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Seller_AVwr7syIpHkq4
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Repeated SAFE-T Claim Denials – Amazon Failing to Protect Sellers from Return Abuse
by Seller_AVwr7syIpHkq4
Amazon replied

Hello fellow sellers,

I’m writing this out of real frustration after dealing with yet another unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.

We recently had another case where a customer returned a product after nearly 11 months of use, in heavily used and damaged condition, and still received a full refund.

Despite submitting a SAFE-T claim backed by clear photo evidence and detailed explanations, the claim was denied twice, with no reason given and no way to escalate. The system simply says "denied," and we are left with no recourse.

Even more concerning, this is not an isolated incident.

This kind of return abuse has happened to us more than four times in the past six months, and in almost every case, the products were clearly used well beyond the acceptable return period and in poor condition. Yet, customers received full refunds, and our SAFE-T claims were rejected without justification.

So far, our estimated loss has exceeded 20,000+ AED, not to mention the damage to customer trust and operational morale.

We're calling on Amazon to:

Take seller evidence seriously during SAFE-T claim reviews

Provide clear reasons for claim denials

Allow a legitimate escalation path when sellers are clearly being exploited

Review how return fraud is being handled under current policies

We follow the rules, ship quality products, and do our best to provide great service. But we feel completely unprotected when customers abuse the system — and Amazon leaves us to absorb the cost.

If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.

Thank you,

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Seller_Do2w8d6tfCQUo
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SAFE-T Claim Denials
by Seller_Do2w8d6tfCQUo
Amazon replied

I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.

Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.

Thank you,

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Seller_SKCH2xxI9oRb6
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My return item
by Seller_SKCH2xxI9oRb6
Amazon replied

my return item was not delivered to the warehouse, this is 25 days now and amazon has refunded the buyers the money, until now the item has not been received in FBM warehouse, what should I do

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Seller_iBLD5YkhZzuch
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Customer return due to late delivery be carrier
by Seller_iBLD5YkhZzuch

Customer return items for late delivery by carrier and amazon charge this amount from my account!

Now, my question is. Why should I pay for carrier fault?

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Seller_SFvXLQqoMrEPO
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Amazon Delivery boys cheating
by Seller_SFvXLQqoMrEPO

Easy ship delivery boys booking fake orders than doing exchange order.

in exchange return sending duplicate products.

Amazon is big company, why Amazon is unable to identify wrong customers???????????????? Give me contact detail, will file police case against to fraud :

Order ID :

408-8459702-8969118

408-3674748-7113148

406-5231541-3767536

This person name Sanju (May be fake name) booking order again and again, delivery address giving different always, we have visited to delivery address too, but he is not available.

If Amazon can provide complete detail of this person, Delivery boy who is going to deliver,

Who is going to pick-up, we can file police case against him.

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Seller_iolVvVbDYW6fi
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Customer misunderstood the concept of the product but complained received the wrong item
by Seller_iolVvVbDYW6fi
Amazon replied

We faced with the customer who ordered the Pop Mart “Blind-Box” Concept (sealed) which is random by nature but he expect to get the character he wants.

He complain that we sent the wrong item and requested the refund which is unfair! because we sent the right item, he already opened up the sealed package but we lost the product and costs.

What should we do???! So frustrating with this.

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Seller_xs5yIXb06NKQk
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ODR Affected Due to Freight Forwarder Delivery by FedEx – Need Clarification
by Seller_xs5yIXb06NKQk

Hi everyone,

I’m reaching out regarding a recent A-to-Z claim that was granted against my account (Order ID: 702-3307911-4403438), which negatively impacted my Order Defect Rate (ODR).

The order was shipped on time via FedEx (Tracking: 288629889040) and delivered to the address provided — which turned out to be a freight forwarder. As many of you know, once a package is handed off to a freight forwarder, sellers lose all visibility and control of the shipment beyond that point.

In this case:

The package was confirmed delivered by FedEx.

The customer still opened a claim stating "Package never showed up".

Amazon granted the claim and issued a refund — which I accepted as seller-funded.

However, I dispute the ODR impact, as all seller obligations were met and the issue occurred after delivery to a third-party freight handler.

I’ve already appealed through the normal channel explaining the situation and including proof of delivery, but the ODR impact still remains. Has anyone successfully disputed similar cases, especially involving freight forwarders?

Appreciate any insights or if an Amazon rep could help clarify how ODRs are handled in such scenarios.

Thanks,

Burcin C.

Aras Store USA

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