Hello all,

We have been receiving Cash on Delivery FBA orders., those are then being refunded because of undeliverable address.

We are receiving those on specific listings where you have only 1 other seller, it is the same seller for all those listings.

So it is clear that that person is the one placing the fake orders.

I have submitted the abuse report, any idea how long it takes for resolution? Is there a way to disable the cash on delivery option?

On August 26, 2024, Amazon issued a refund of AED 2,838 to a customer without our authorization for the return. We had arranged a pickup for the return, but the customer repeatedly refused to hand over the order. Since this is a self-ship order, we couldn't file a Safe-T-Claim

Since then, we have opened multiple cases (4-5) with Amazon's support team seeking resolution. Unfortunately, most responses have been irrelevant to the actual issue, and two of the cases have been marked as 'transferred' for nearly two months without further updates.

Could anyone please assist us in resolving the issue?

Hai, While filing safe t claim it showing like after 21 days to file for reimbursment and after 21 days i filed for safe t claim they are denied my claim and reason is window closed.. What is the solution for this? Pls check screenshot.

I recently received an authenticity complain from an order which was never delivered to the customer and FBA team confirmed through tracking. How a customer who never received the product can complain about the authenticity? How Amz Algorithm allows such customer feedback whose order was never completed?

now my account is at risk I have logged a case around 5 Nov 2024 and still waiting any action from the team. @Seller_BlIVJdYD3zD3G any possible solution here to remove this error from my account?

Thank you

Not handling the customer products properly, its got damaged while receiving. I got returns mostly because of these reasons. How to resolve this? I changed to bubble wrap still facing same issue.