Hello fellow sellers,

I’m writing this out of real frustration after dealing with yet another unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.

We recently had another case where a customer returned a product after nearly 11 months of use, in heavily used and damaged condition, and still received a full refund.

Despite submitting a SAFE-T claim backed by clear photo evidence and detailed explanations, the claim was denied twice, with no reason given and no way to escalate. The system simply says "denied," and we are left with no recourse.

Even more concerning, this is not an isolated incident.

This kind of return abuse has happened to us more than four times in the past six months, and in almost every case, the products were clearly used well beyond the acceptable return period and in poor condition. Yet, customers received full refunds, and our SAFE-T claims were rejected without justification.

So far, our estimated loss has exceeded 20,000+ AED, not to mention the damage to customer trust and operational morale.

We're calling on Amazon to:

Take seller evidence seriously during SAFE-T claim reviews

Provide clear reasons for claim denials

Allow a legitimate escalation path when sellers are clearly being exploited

Review how return fraud is being handled under current policies

We follow the rules, ship quality products, and do our best to provide great service. But we feel completely unprotected when customers abuse the system — and Amazon leaves us to absorb the cost.

If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.

Thank you,

after 2 week coustmer say the did not recived screw with paper tray i will packed carefully and packed with my hands than i will dispatch order 100% now after 2 weeks coustmer say screw missing what is this how i can deal this sutation guidedance for furter Action Its A 100% Fake Claim

We request that Amazon inspect returned items, and if they are found to be opened, used, or damaged by the customer, please refrain from issuing a full refund. Sellers should not bear the total loss; customers should be charged 50% to 100% if the returned item is not in its original condition. This suggestion can help improve returns and refunds ratio & process.

Sellers are experiencing return order abuse, with multiple customers ordering, using, and then returning items. This practice is unfair and needs to be addressed, as customers are exploiting the return policy.

Additionally, sellers cannot claim refunds for FBA items that are damaged by the customer, which is unjust. We urge you to look into this growing issue.

@Seller_BlIVJdYD3zD3G

@Seller_5WsK3rrVFyBk9

Dear Amazon Support,

I am writing to express my frustration regarding multiple issues that have been affecting my business operations and customer experience on Amazon. These problems have occurred repeatedly and despite several attempts to resolve them through the support system, no action has been taken. Below are the details:

1. Damaged Returns & Missing Packing Slips

I recently received a customer return in damaged condition, and unfortunately, this is not the first time.

Previously, I received 7 returned orders, out of which 6 were damaged, and 3 were missing the packing slips entirely.

When I filed SAFE-T claims for these, they were all denied, despite clear evidence.

I would like to make it clear that if this continues, I will not accept returns delivered by Amazon drivers in such condition going forward.

2. Listings Showing "Can't Deliver to Address" Error

I have 4 active listings that customers are unable to order because the Amazon app shows “can’t deliver to this address”.

This issue has been ongoing for over 4 months, and I have reported it several times, but still no resolution has been provided.

This is seriously affecting my sales and customer trust.

3. Reporting Issues in March Report

I have identified an error in the March financial report – orders from March 29 to March 31 are being shown in April’s report, which is preventing me from properly closing my books for March.

I already raised this concern via email, but no one has taken any corrective action.

I have received a product return after 30 days from the customer. I know the product condition is totally damaged and totally obsolete in this condition. Why does Amazon give them a refund to the buyer? This is totally a monopoly at the buyer side. Why is Amazon not taking action against this buyer?