Hello Sellers,

PLEASE HELP!

We’re currently dealing with a frustrating issue and would really appreciate any insights from others who may have experienced something similar.

Our account was deactivated due to Inauthentic product complaints. We source our products from multiple reliable suppliers.

Here’s the issue:

For some ASINs, we submitted invoices from Supplier A and Supplier B, and Amazon accepted them.

However, for other complaints, we sent invoices from the same suppliers, but received the response: "Amazon could not verify your supplier."

We’re struggling to understand this inconsistency. If a supplier was verified and accepted in one case, why would the same supplier suddenly be unverifiable in another?

Has anyone else faced this issue? How did you resolve it?

Any advice or shared experiences would be greatly appreciated.

Thank you!

@JiAlex_Amazon

@Ricardo_Amazon

@Daryl_Amazon

Dear Amazon Seller Community,

I’m a beginner on Amazon Seller Central, and my account was temporarily deactivated due to concerns about the accuracy of my product descriptions. I’m confused and would appreciate any advice to resolve this.

Here’s what happened:

1. I listed a generic product (no brand name on the item or packaging) after scanning it in the Seller App, which confirmed eligibility.

2. Other sellers also list the same product under generic categories, so I sourced it from a wholesale market and began selling.

3. Now, my account is deactivated, and Amazon is asking for supplier invoices/receipts. However, since the product is unbranded and purchased from a local wholesaler (not the original brand owner), I don’t have invoices from the brand mentioned in the alert.

My Questions:

- How can I provide invoices if the product is generic and purchased from a third-party wholesaler?

- I’m ready to remove all listings if needed, but how do I proceed with reactivation?

- As a new seller, I wasn’t aware of these requirements. What steps should I take to comply?

I’ve read the [Funds Withholding Policy] and want to cooperate fully. Could anyone share similar experiences or guidance on:

- Alternative documents I can submit (e.g., wholesale receipts, packing slips)?

- How to explain this in a POA (Plan of Action)?

Thank you for your patience and support. I’m eager to learn and correct any mistakes.

Best regards,

Store Name : AASIS STORE

@Seller_BlIVJdYD3zD3G

I am writing to express my concern regarding recent negative impacts on our account health due to authenticity-related complaints raised by customers. Please note that we strictly adhere to Amazon's policies and ensure all our products are sourced exclusively from authorized dealers and legitimate suppliers.

Despite our compliance, we have encountered situations where customers have raised claims about product authenticity without providing any substantial evidence. These claims significantly affect our Account Health Rating, despite there being no proof of wrongdoing on our part. This not only threatens the sustainability of our seller account but also takes a toll on our team's morale and mental well-being.

We kindly request your assistance in reviewing such cases more thoroughly and providing us with better support and clearer mechanisms to protect compliant sellers like us from unfair penalties.

We are committed to maintaining the highest standards of quality and trust and would appreciate any guidance or support you can provide in this matter.

Thank you for your time and understanding.

Best regards,

SHAHID ALI

sir kindly approve my account health

please please activate my account