Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
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    Your Weekly Account Health Check-Up ✅
    by Seller_5WsK3rrVFyBk9

    Hello Sellers! 👋

    Just like regular health check-ups help prevent serious medical issues, monitoring your Account Health regularly helps prevent serious selling problems. Today, let's discuss creating effective monitoring routines that can keep your business thriving. 📈

    Why Weekly Monitoring Matters

    Early detection of potential issues gives you time to:

    • Address problems before they impact your account status.
    • Maintain consistent performance metrics.
    • Keep your selling privileges active and healthy.

    Key Areas to Monitor Weekly

    • Performance Metrics: Order defect rate (ODR), late shipment rate, valid tracking rate, and customer response times.
    • Policy Compliance: Product authenticity, product safety, listing accuracy, and intellectual property.
    • Customer Experience: Negative feedback trends, A-to-z Guarantee claims, and chargeback claims.

    Pro Tips for Effective Monitoring

    • Set a regular time each week for account review. 🗓️
    • Document any changes or trends you notice.
    • Take immediate action on any metrics trending downward. 📉
    • Keep records of all actions taken to resolve issues.

    Helpful Resources

    🤝 Let's Learn From Each Other Every seller has developed their own effective routine for maintaining account health. We'd love to hear about yours:

    • What are the top 3 metrics you check every week on your dashboard?
    • Have you successfully caught and addressed a potential issue early? How?
    • What tips do you have for understanding and responding to account health notifications?

    Share your experiences below – your insights could help fellow sellers in the UAE 🇦🇪 maintain healthier accounts!

    Remember: Prevention is always better than cure. A few minutes of proactive monitoring each week can save hours of reactive problem-solving later.

    What's your #1 account health monitoring tip? Share it with the community! 💬

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    Seller_vnzX1jUxnzX1W
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    deactivated my account
    by Seller_vnzX1jUxnzX1W
    Amazon replied

    Hello Sir ,my amazon account was deactivated and My amount has also been blocked, please activate my account, we will work as per the rules and we will work keeping each and every thing in mind.

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    deactivation
    by Seller_YsLFGqka7LqI6
    Amazon replied

    Hello Sellers,

    We are dealing with a deactivation and are looking for advice from anyone who may have experienced something similar.

    Here is the timeline of what happened:

    Recently: We received a standard "Additional approval requirements for [a brand] products" notification . The email specifically stated, "This action does not impact your account health."

    Shortly after, our account was fully deactivated under Section 3 for suspected inauthenticity, referencing the same couple of ASINs.

    We submitted an appeal with invoices from our supplier for those ASINs.

    Today, we received a rejection. The rejection stated our submission was insufficient because: "It does not include the specified items listed at the end of this message."

    Here is the main problem: The list at the end of the email now includes not only the original ASINs but also several new ASINs that were never mentioned before. The total is now a larger list of ASINs.

    We want to emphasize that we have never had any violations, customer complaints, returns, or authenticity issues related to ANY of these products. Our Account Health was clean before this event.

    Our questions for the community are:

    Has anyone else experienced this chain of events? Where a simple brand "approval" (gating) request escalates into a full account deactivation for "inauthenticity"?

    Has anyone had Amazon reject their submission and add new ASINs to the requirement list that were not in the original violation?

    How did you resolve this? Do we now have to provide perfect invoices for all the ASINs on the new list at once?

    We would be extremely grateful for any help or shared experiences. Thank you.

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    Please kindly activate my account.
    by Seller_DjVgqP9yr7lcM
    Amazon replied

    Sir , Fake violation. my amazon account was deactivated and My amount has also been blocked, please activate my account, we will work as per the rules and we will work keeping each and every thing in mind.

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    Is Amazon.ae Becoming a Scam or Unfair to Sellers? They Are Withholding AED 3,934.46 of My Hard-Earned Money!
    by Seller_aa6W8tDHz6Elm

    I’m writing this out of deep frustration and disappointment with how Amazon.ae treats honest sellers.

    My selling account was suddenly deactivated without any valid reason, and Amazon is now withholding AED 3,934.46 — my hard-earned business funds — despite following every rule and instruction they gave.

    Amazon asked me to provide an invoice for a single ASIN, which I did. It was the same verified invoice previously approved when I was granted permission to list the product. Then, a support agent instructed me to delete all my inventory and start over with a new supplier. I followed that advice, provided a new invoice with full supplier contact information, and yet I received the same automated rejection email claiming there was “not enough information to reactivate my account.”

    After more than two months, when I requested my funds, Amazon demanded a video call verification. I completed that as well — only to receive a shocking message accusing me of “deceptive or fraudulent activity.” That is a completely false and baseless accusation. I have always followed Amazon’s policies and only sourced authentic products.

    Now Amazon refuses to release my money, using vague and repetitive template responses instead of real investigation or communication. This is not how a global marketplace should treat legitimate small sellers who built trust in the platform.

    Withholding AED 3,934.46 for no proven reason is unacceptable. Amazon’s lack of transparency, accountability, and communication has turned a trusted platform into a place where sellers feel helpless and ignored.

    I demand a clear explanation, a fair review of my case, and the immediate release of my withheld funds. Sellers deserve respect, not automated denials and baseless accusations.

    Performance Notifications

    @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_BlIVJdYD3zD3G @Seller_8hQgfj6OVZYse @Seller_zukQNO61PzGck @Seller_l3eCP9f1PtJXC @Seller_j9Bd91CW3ZVpr @Seller_Rv3kmJHEUMGJH @Seller_z3k8APxGfbQEK @Seller_WIFV02H2XUFgS @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt

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    Need Help: New Seller Account Deactivated Due to Listing Issues (ASIN B0DNG6X6WX & B0D9TGWYSR)
    by Seller_eOPVmj2HkOvQC

    Hello everyone,

    I am a new seller on Amazon, and I need some urgent help and guidance regarding my account deactivation.

    Here is what happened:

    I first listed Rhode Pocket Blush - Toasted Teddy (ASIN: B0D9TGWYSR, 10 units). After one sale, the listing became Unfulfillable, and Amazon mentioned the product color might differ, so I needed to update the ASIN.

    Then, I listed Skinoren Cream 30G (ASIN: B0DNG6X6WX, 10 units). Shortly afterward, Amazon deactivated my account because the listing was removed , possibly due to authenticity concerns.

    I had trusted a vendor who claimed these were original products, but I now realize that may have been a mistake.

    Currently, my account is deactivated, and Amazon is asking for documentation and invoices. To protect my account, I have chosen to dispose of all inventory and would like to restart my business with generic or MPL-compliant products once my account is restored.

    I would really appreciate any advice from experienced sellers or moderators:

    How can I restore my account in this situation?

    What is the best way to respond to Amazon’s request for evidence?

    Can I delete listings while the account is deactivated?

    Thank you so much for your time and help. I’m ready to fully comply with all Amazon policies and start fresh the right way.

    Best regards,

    JANAN ESTORE

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    Account is at risk of deactivation because of 2 late dispatched orders
    by Seller_PCgSNNZrWbHd7
    Amazon replied

    My UAE account at risk of deactivation, I found that 2 orders are dispatched late, i am new seller and i did not know about this, my account health is 200 but can't receive orders, how can i remove this risk

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    License required.
    by Seller_X7xZVJNUD6joN

    Which type of license is acceptable in uae for Amazon.

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