Hello Sellers,

Shipment id : FBA15KRB1P1R

Case open : 11528555722

I need some advice and guidance.

I sent a shipment of 20 units to Amazon FBA. According to the shipment records, Amazon received the units, and for a short period, they were even available for sale. However, now all of them have completely disappeared from my inventory.

Currently, there is not a single unit showing in my inventory. I contacted Seller Support, but so far, I have not received a final decision or any reimbursement for the lost inventory.

Has anyone experienced a similar situation? What steps did you take that helped resolve it?

Any suggestions or advice on how to escalate this matter would be highly appreciated.

Thank you in advance.

We’ve been struggling with a serious FBA issue on Amazon AE since June.

Amazon’s partnered carrier (CITITRANS) delivered all 9 boxes from our shipment to Amazon’s warehouse — we even have the proof of delivery (POD) confirming this. Despite that, in Seller Central only about 10% of the units are showing as received.

We opened multiple cases, submitted the invoice and POD, but every time we get the same response: that almost 100 units are “missing and not eligible for reimbursement.” Support insists “we checked all the places” and even went so far as to say that a POD is “just a piece of paper and has no legal power.”

This is extremely frustrating, because under UAE law documentary evidence like a POD is considered valid proof. We even involved the carrier’s representative, who reconfirmed that the boxes were delivered in full.

At this point it seems clear the units were lost in Amazon’s warehouse, but Seller Support keeps closing cases without resolving anything. Has anyone here experienced a similar situation, and if so, how did you manage to escalate it or get Amazon to acknowledge responsibility?