In an effort to reduce the risk of lost or misplaced units, as well as to expedite the inventory update process, we always deliver shipments ourselves directly to the FBA warehouses.

On February 1st, we delivered Shipment ID: FBA15K05Q95L to DXB6. Upon arrival, an employee counted the items in our presence, stamped the appointment sheet, and marked it with "QUANTITY VERIFIED." However, after the delivery, we discovered that several items were missing from the shipment and had not been added to our Amazon inventory.

To investigate the issue, we opened Case ID: 10846170912. Initially, we received the response: “Hence, it has been concluded that the pending units are not delivered from your end. Therefore, no further investigation is required, and no reimbursement will be granted.” This conclusion contradicts the fact that the appointment sheet clearly states "QUANTITY VERIFIED," which confirms that the items counted and listed on the sheet match the items received.

Following this, we requested that the case be reopened via email, but our requests were denied. We then escalated the issue through chat support and asked the representative to review the appointment sheet, verifying that the items were, in fact, received as indicated by the “QUANTITY VERIFIED” stamp. The representative agreed to conduct a more thorough investigation. However, the latest response we received stated: “We raised your concern to our internal team, and as per the updates, I would like to inform you that the units were received under different POs and shipment dates.” This response is inaccurate, as each shipment has its own packing list and specific details. Furthermore, we personally delivered the items, and the employee verified and confirmed the shipment contents at the time of delivery.

We would greatly appreciate your assistance in resolving this matter and ensuring that the missing units are properly accounted for. The documented evidence and verification should clarify that the discrepancy lies within the handling process at DXB6.

Thank you for your attention to this issue, and we look forward to your prompt resolution.