I would like to open a Seller Flex account and boost our sales.

Hello fellow Amazon sellers,

I’m currently dealing with a really tough issue and hope that anyone who’s had a similar experience can share their insights or give me some advice. Here’s a detailed breakdown of what’s going on with my Amazon Advertising account:

About two months ago, when I checked my Amazon Ads, I found that all my ad campaigns couldn’t be enabled. In the Advertising Manager, the system clearly displayed this message: “There’s an issue with your payment method and your campaigns have stopped delivering”.

I immediately noticed there was an outstanding 6 aed advertising bill for the that cycle, so I tried to make the payment through ccount balance.

After that, I submitted a support case to inquire about the reason, but every response I received was identical: “We have reviewed your account information and have determined that your account is not in compliance with Amazon Ads Policies and/or Terms & Conditions, and cannot be reinstated at this time”.

The problem is, I have never received any performance notifications, warning emails, or detailed alerts, I have absolutely no idea which specific policy I violated, and this issue arose without any prior warning.

I then conducted a thorough self-review of my account. The only potential cause I can think of is this: I initially set my ad payment method to "Bank linked payment". It’s possible that there were insufficient funds in the balance when the deduction was attempted, leading to a payment failure, which in turn triggered this issue. To fix this, I immediately changed it to “Amazon Balance Payment” (using the account balance to deduct advertising fees) and the fee was paid, no more pending balance

Subsequently, I wrote a detailed appeal letter: I explained my self-review findings (that the issue might be caused by a failed balance payment or other potential issues), mentioned the step I took and asked customer service to clearly inform me “which specific policy was violated” so I could take targeted corrective actions. Regrettably, the response was still the same,“your advertising account cannot be reinstated at this time”,without any additional details.

I’m really stuck right now. Advertising is critical to my store’s sales, and this account suspension has already taken a heavy toll on my business. I’m fully willing to correct any issues and comply with all policies,I just need to first know “what the problem actually is”.

If you have relevant experience or advice, please be sure to share it.

Best regards