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Seller_BlIVJdYD3zD3G
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How to make the best of Seller Forums?
by Seller_BlIVJdYD3zD3G

Hi Sellers!

I'm here today to help you improve your experience on Forums. Here are a few tips that would make your thread and/or reply clear and precise:

  • Are you posting a question regarding a process or a tool?

Please include the details of the inquiry so Moderators can understand the full context and help accordingly.

  • Do you have a specific issue that you need help with?

Please share the related information such as: Case ID of Seller Support, Order ID, SAFE-T Claim ID, etc. With that, the Community Managers will be able to do a further check.

  • Do you want to share a suggestion or an opinion?

You can include the points you believe are useful and your inputs will be gathered.

While providing the details above, please make sure your thread follows the Community Guidelines.

Regards,

Noor

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SAFE-T Claim Denials
by Seller_Do2w8d6tfCQUo

I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.

Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.

Thank you,

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Seller_Zf3ujoJvxuM73
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Someone using my Brand Name
by Seller_Zf3ujoJvxuM73

I have noticed someone from outside UAE is using my brand name and selling in UAE while my brand name is registered in UAE, how can I stop them using my brand name for their products. Please advise.

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Inactive
by Seller_PCtLhQzZORZVg

im updating product but showing inactive can you tell Me how to improve my account

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Seller_PrPZMaVaLguqb
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shippement not recieved
by Seller_PrPZMaVaLguqb

its been more than 20 days that my productas coustom clerence has completed but my product was not recieved by amazon this is unfair every time when i ask about the products they told m to wait for one more month

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Seller_04YtSDv59Vpaf
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listing optimization
by Seller_04YtSDv59Vpaf
Amazon replied

hello friends i hope i find any answers on my post

i make my listing with heliume 10 becase i want add on that more revelent key word but i faced to problim to add keyword on my listing this is sooo important for me pls guide me you make your listing with what tools and find your keyword from where on UAE market?

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Need Help in Product Authenticity Complain
by Seller_b10eMQXyHudga

So,Recently i got Product Authenticity Complain On My Own MPL Brand From A Fake Customer(seller) Who Targeted my Listing just to sell his own products.I was importing this product From China so i submitted commercial invoice of Chinese Manufacturer ,custom clearance,packing list to Amazon But Amazon Is Not Accepting my Invoice.What Should I do In this Situation?

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Seller_AHZw2kFjsMLhn
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Hi @Noor_Amazon_ and @Amazon team,

I need urgent assistance regarding a missing FBA shipment.

Shipment sent: 15th April 2024

Last FBA update: 2nd May 2024

Missing units: 28

Case ID: 11076741532

Despite multiple emails, chats, and calls, I have not received any response or resolution. This delay is seriously impacting my business operations and inventory planning.

I am requesting the Amazon team to escalate this issue and provide a clear update on the investigation status.

Please look into this as soon as possible.

Thank you,

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News_Amazon
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In our new podcast series Small Business Bytes on This is Small Business, producer Andrea Marquez shares bite-sized insights from interviews with more than 100 US small business owners about pivotal moments, challenges, and lessons learned as they scaled their business.

In this series, Marquez explores how mindset is a powerful tool to guide long-term planning and overcome challenges:

  1. Know the problem you’re solving: Your why leads your decisions, your brand messaging, and keeps you going when things get tough. For example, Sean Brownlee founded Ravenox to create stable, meaningful jobs for veterans as they transition to civilian life. Teri Johnson created Harlem Candle Co to celebrate Black culture in the US through fragrance. Both found success by grounding their business in a clear purpose. Ask yourself: What pain point does my business address? And how does that connect to my deeper mission?
  2. Don’t wait for perfect: Trying to perfect your product before launching can stall your growth. When Val Fishbane of Spread the Love Foods launched early, real world customer data helped refine everything from the ingredients to the jar size. Consider starting small, gathering feedback, and iterating from there.
  3. Make your brand story personal: Storytelling builds emotional trust, but it needs to be rooted in something meaningful. Conchita Pleasant started Nefertiti’s Secrets after losing her hair during cancer treatment. She turned personal healing into a haircare brand focused on empowerment. Ray Phillips of Soap Sox created his product to help children in treatment facilities feel safe at bath time. These stories make customers feel seen and understood. Share the personal moment that sparked your business. Why did you decide to create this solution?
  4. Craft a pitch that hooks in seconds: A sharp elevator pitch should spark curiosity fast. Felicia Jackson (CPR Wrap) opens her pitch with a gripping moment of panic: watching her child choke and feeling powerless despite her CPR training. Matthew Tesvich (Skunk Skin) connects with humor and relatability: he jokes about his own stinky feet, then pitches odor-fighting socks. Present the problem, an emotional hook, and a simple solution, and try to do it in less than 60 seconds.
  5. Use social proof to build trust: User-generated content like reviews, social media tags, and customer photos and videos are powerful tools to grow your brand. Research shows that 70% of customers will consider user-generated content before purchasing a product. Create a branded hashtag, repost customer content (with permission), and add reviews or videos to your product pages or email newsletters.

To listen to all the episodes of This Is Small Business and Small Business Bytes, go to Amazon Music, Spotify, or Apple Podcasts

(Note: Episodes are in English.)

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Seller_4ObLwmj0qOuKR
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15stores together
by Seller_4ObLwmj0qOuKR
Amazon replied

iwant to remove some of stores .

because i made false when i make together 15 store

I would like to keep 3 of the big stores.

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Hello amazon seller I'm new
by Seller_MCbtcsY8ehyOe

I'm new seller in my account amazon.ae UAE. and I' need to your support

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