Hi everyone,
I’m hoping a seasoned seller – or a lurking Amazon rep – can point me in the right direction.
• What happened
• 15 Jul 2025: UAE account received the standard Section 3 deactivation notice (“upload ID, bank statement, licence, utility bill”).
• I uploaded every document exactly as required.
• Response each time: “We’re unable to reactivate your account… deceptive, fraudulent, or illegal activity.” – no specifics.
• Key facts
• The UAE account has never had a single listing, order, or FBA unit – it’s dormant.
• My US master account (7 + years, clean record) is linked and now at risk if this flag sticks.
• All requested docs were accepted in other regions; Tax-ID has been updated/validated.
• Case IDs: 11297686282 and 11312246832.
• What I’ve tried
• Re-submitted the same docs (plus extra proof) multiple times.
• Spoke with Account Health >10 times; replies remain copy-paste with no actionable detail.
• Asked for senior/manual review – no joy so far.


Has anyone cleared a false Section 3 on a brand-new store?
If so, what finally got Amazon to look at the documents instead of sending the template rejection? Any escalation channel beyond Account Health that worked for you?
Appreciate any guidance – seven years of hard work hangs on fixing this misunderstanding.
Thanks in advance!