Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
Get over AED 175,000 in potential incentives when you start selling with Amazon. Learn how
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    🎯 White Friday 2025: Are You Ready?
    by Seller_BlIVJdYD3zD3G

    Hello Sellers!

    ✨White Friday 2025 is approaching, and we'd love to hear about your preparation plans! Whether you're an experienced Seller or this is your first White Friday season, share your insights with our community.

    🌟What is White Friday?

    A major shopping event where deals and discounts are offered to shoppers!

    ▶️Helpful resources:

    Deals for Events

    Promotional tools and how to use them

    🛍️ Quick Poll: When do you typically start your White Friday preparations?

    • 1-3 months in advance
    • 2-3 weeks in advance
    • At the very last moment!

    📝Share your thoughts below!

    Your insights could help fellow sellers prepare for a successful White Friday 2025!

    Noor

    7 votes
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    Wake up Amazon! Easy Ship is ruining your reputation
    by Seller_N7thKsA0te5QU
    Amazon replied

    honestly, easy ship is the worst logistics i've ever seen in my life

    always be late to pick up, sometimes after 1 day, sometimes after 3 days, sometimes even don't come, which causes the users cancelation. yes, we don't need to pay cancelation fee, we don't lose money, but we lose our customers

    when easy ship lost our stuff, we raised a reimbursement, luckily it's approved, but the funny thing is we still pay easy ship a shipment fee!!! excuse me? what? why we still pay them? in order to thank their effort to lose our stuff?

    all the easy ship guys are rude. coz they're not amazon's employees, amazon has no control and no management on them. they know you have no where to complain them, and amazon never deduct their salaries even they didn't do their job

    amazon, plz wake up and open your eyes, your outsourcing partner is ruining your reputation. all the easy ship did is NOT aligning with amazon's value and vision at all. the customers are always the first, but imagine what they'll feel when they wait for a product arriving patiently, but eventually get nothing except a refund due to the delivery issue. they will not lose money, but they will lose trust, both on you and on us!

    13 votes
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    Inventory Lost by Amazon – No Reimbursement or Final Decision
    by Seller_l63mIvm6ax3mr
    Amazon replied

    Hello Sellers,

    Shipment id : FBA15KRB1P1R

    Case open : 11528555722

    I need some advice and guidance.

    I sent a shipment of 20 units to Amazon FBA. According to the shipment records, Amazon received the units, and for a short period, they were even available for sale. However, now all of them have completely disappeared from my inventory.

    Currently, there is not a single unit showing in my inventory. I contacted Seller Support, but so far, I have not received a final decision or any reimbursement for the lost inventory.

    Has anyone experienced a similar situation? What steps did you take that helped resolve it?

    Any suggestions or advice on how to escalate this matter would be highly appreciated.

    Thank you in advance.

    2 votes
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    Return item after 18 months of use
    by Seller_pHv3L2i12xVbP
    Amazon replied

    We received a returned printer from a customer after 18 months of use in a damaged condition. It is unclear how this item was accepted by Amazon in the first place. After submitting all the required details through the Safe-T claim process, the claim was rejected with the reason “CR-Defective.” Despite multiple appeals, the claim continued to be denied.

    We then opened a case with Seller Support and provided complete photo evidence and supporting information. The response we received was as follows:

    "Kindly note that, in accordance with Amazon’s FBA Customer Returns Policy, we strive to ensure a great customer experience by occasionally accepting returns beyond the standard timeframe outlined in our policies."

    This essentially means the entire loss is placed on the seller, even when the return is clearly abusive. In this case, the customer misused the system RETURNING ITEM AFTER 18 MONTHS and Amazon took no action to prevent it. Unfortunately, this is not an isolated incident—we have already incurred significant financial losses in similar cases.

    9 votes
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    Commercial license
    by Seller_8x5Tk1M9QHYC1
    Amazon replied

    Hello Amazon Support Team,

    I received a notification about updating my Commercial License on my Amazon.ae Seller Account.

    However, I am currently operating as an **Individual Seller** and do not yet have a UAE trade/commercial license. Could you please confirm:

    - Is my Emirates ID/Passport sufficient for verification at this time?

    - If not, can you provide me with the exact requirements or the least expensive license options acceptable to Amazon.ae?

    - Is it possible to extend the deadline for submitting a commercial license for Individual Sellers?

    Thank you for your help.

    Best regards,

    5 votes
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    Protect your account from deactivation with Account Health Assurance
    by News_Amazon
    Amazon replied

    We understand how important it is to get your selling account back online when policy violations arise. If you consistently achieve a high Account Health Rating (AHR), our Account Health Assurance program enables you to continue selling while you resolve account health issues with the help of our team.

    Here’s how it works:

    • If you have a professional selling account, maintain an AHR of 250 or higher for at least 6 months (with no more than 10 days below this threshold), and have a valid emergency contact number on file, you’ll be automatically enrolled in Account Health Assurance at no additional cost.
    • When you encounter an issue that would otherwise result in account deactivation, an account health specialist will reach out to you to explain what the issue is and how to address it.
    • As long as you respond to us within 72 hours, and you work with us to resolve the account issues, your selling account won’t be deactivated.

    Note: If you commit serious policy violations, such as fraud or deceptive, illegal, or harmful activities, we may still take immediate action, including account deactivation.

    Check your eligibility, or go to Account Health Assurance Frequently asked questions to learn more.

    1 vote
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    Why is my refund automatically processed before I receive the returned item?
    by Seller_Su5I8XD6RPw0F
    Amazon replied

    Hi! Why is my refund automatically processed after I process a return before I receive the returned item? SAFE-T Claims isn't answering my question, just an automated response.

    4 votes
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    Hello Amazon, my account is Individual, but I received a notification to upload a Trade License. Please confirm, do Individual sellers also need a license, or is Passport/ID enough?
    by Seller_vufG9OnZfdQSy
    Amazon replied

    Hello Amazon, my account is Individual, but I received a notification to upload a Trade License. Please confirm, do Individual sellers also need a license, or is Passport/ID enough?

    4 votes
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    945 views
    5 replies
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