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Seller_5WsK3rrVFyBk9∙
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Common Brand Name Errors (5664, 5665, 5668) - How to Fix Them 👍
by Seller_5WsK3rrVFyBk9

Hello Sellers ! 👋

🙌 Here is some important information about Brand name approval requirements and issue resolution:

Key Points to Remember:

  • Brand approval applies across ALL countries
  • Allow 24 hours for new brand names to activate
  • Brand names are case-sensitive
  • Product types/descriptions CAN'T be brand names

How to Submit Brand Approval:

📷 Clear product/packaging photos showing:

Brand name permanently affixed

Real-world images (no digital alterations)

Clear, legible text

All sides if requesting GTIN exemption

Required Documentation:

Exact brand name spelling

Brand logo image (optional)

Two+ product/packaging images

Common Issues & Solutions:

🚫Error 5664: Generic Product Issue

- Solution: Use “generic” as brand name or submit proper branding

🚫Error 5665: Unapproved Brand Name

- Solution: Submit brand approval application

🚫Error 5668: Missing Brand Name

- Solution: Add correct brand name or use “generic”

Special Cases:

Compatible Products: Use actual product brand, not compatibility brand

Merch on Demand: Use “generic” unless trademark registered

Amazon Renewed: Use original product's brand name

💡 Pro Tip: Consider Amazon Brand Registry or IP Accelerator if you have/want trademark protection.

Regards,

Adam

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Seller_65MquOxrLNJWl∙
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Inquiry Regarding Return Shipments
by Seller_65MquOxrLNJWl

Dear Amazon Seller Support Team,

I hope this email finds you well. I recently requested the return of several toy items via five tracking numbers. However, I have only received two shipments so far. Could you please assist me in tracking the remaining items?

Thank you for your support.

Best regards,

Amar nadur

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Seller_G5SaTDMud1X4E∙
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Zero Sale Since Last 2 Days
by Seller_G5SaTDMud1X4E

Dear Amazon Team

Since last 2 days, we didn't receive any single order my sales is 0 (Amazon UAE). Even advt spend is 0. Already, checked whether we have enabled the vacation mode but that is also OKAY.

We couldn't understand what is going on with Amazon.

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MY HARD EARNED AED:83000/- AMAZON NOT GIVING AND DEACTIVATED MY ACCOUNT
by Seller_09Dt5IYaTBDBj

Hello

with a unknown reason you blocked my account and took all my hard earned money AED 83000. Because of this i lost my business my life now i dont have even money to survive.

You people shows your muscle power, But keep it in mind my god is stronger than you. If you eat with my money it wont digest. Because we did everything correctly.

Now my friend ,family and relatives everyone hate your platform.

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Seller_bfDfRspH21koB∙
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amazon dose not qulify i have a issue in my account so pleas kindly soll this isuue
by Seller_bfDfRspH21koB
Amazon replied

Hello amaozn i have isuue in my account so pleas kindy soll this issue i wana list product every time i face this isuue so kindly any suggistion

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2 replies
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Seller_wr9Evx68PetDF∙
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Which products I can list under Generic Category?
by Seller_wr9Evx68PetDF

Dear Team,

I have registered as an individual seller and I will be selling unbranded products under "Generic" category. Please let me know if I can any product (Except products which need pre-approval of course) under the Generic category.

For example, if I list unbranded products like kids toys, artificial jewelry, Abaya, Thobe, etc. All products that are unbranded or non-trademarked logos.

Please let me know if there is any limitations on Generic listings like this.

Best Regards

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Seller_SujZkmdT8rIbz∙
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dxb6 shipment
by Seller_SujZkmdT8rIbz
Amazon replied

I'm concerned that the shipment sent on 2/2/25 has not been updated in the inventory yet. The lack of update is disappointing and reflects poorly on their responsibility.

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Seller_yv4SATi1z4uQS∙
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returned after 4 months and refunded
by Seller_yv4SATi1z4uQS
Amazon replied

I don't know what is going on with our seller account. 2 of our items returned after 4 months of use and Amazon refunded them too. However, Amazon's policy only gives customers 30-day returns. But why Amazon changes its policy for us?

Please help us in this matters

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Seller_6V2CgqJxh8hb2∙
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Return Abuse & Fake Authenticity Complaint
by Seller_6V2CgqJxh8hb2
Amazon replied

Dear Amazon Support,

A customer filed a product authenticity complaint against my account and received a refund after returning the item. However, when I received the return, it was not the same product I originally shipped it was a different item.

This is a clear case of return abuse, and it’s harming my business. I’m not sure if it’s the customer or another seller trying to manipulate the system, but I want to report this issue. Please investigate and let me know how this can be resolved.

Looking forward to your response.

@Seller_BlIVJdYD3zD3G

@Seller_5WsK3rrVFyBk9

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Same Old age question, Invoicing customer
by Seller_ZJbbNRcvNpxJN

Hello Amazon team and everyone else

I see a new section in my manage order section when a new order comes, it comes with it like "No Invoice Uploaded"

I am an FBM seller and I am not legally required to send invoices, yea sure i can send commercial invoices but is that compulsory or i am only required to send the commercial invoices only when the customers ask for it. ?

that's the main part please amazon reply to that @Seller_5WsK3rrVFyBk9 @Seller_BlIVJdYD3zD3G is it compulsory or im only required to send commercial invoices only when customers ask for it ?

Thank you in advance

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Seller Central Account Deactivated
by Seller_VuJoRtHD4RxaS

my Account has been Suspended in Error Because the product which I was Selling it was in Generic Everyone want to add this one here in the lowest Price So One I received an order I send the Item to the costumer

The customer was the competitor on amazon plate the complaint me as the item was fake du to which I was being banned on Amazon So Plz Recover my as Soon as Possible

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