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Seller_gUF68AtGQFvM8
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Seller_gUF68AtGQFvM8
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DXB5 long receiving process
by Seller_gUF68AtGQFvM8
Amazon replied

I have sent a shipment FBA15KGV5G0N on Jul 19th according to the appointment that I had from Amazon. My carrier told me that everything was delivered to the WH, but the status is still "in transit".

For example I have sent more than 30 shipments at DXB6 and everytime receiving and available to sale was at the same day with appointment.

How long it takes to receive my items?

How can I choose the WH on a shipment creation stage? Because now I really affraid of the next shipments that Amazon automatically shift to DXB5.

Thank you!

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Seller_FRP6j6ZL3626L
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International Shipping Template (Seller is in Qatar)
by Seller_FRP6j6ZL3626L
Amazon replied

Hi,

I am an individual seller registered on amazon.ae and I am based out of Qatar i.e. warehouse is in Qatar.

For any customer ordering on Amazon.ae to an address in Qatar I would like to fulfill those orders with Self Ship. To do so I have set up in shipping template, "International Shipping" to QA.

But inspite of this, the error on the product detail page is " This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

Can you let me know what needs to be done to have the offer available for deliveries in Qatar?

Thanks

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Seller_FqkKvUQ8o6NDZ
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Amazon Easy Ship Cancellation Fee Reimbursement
by Seller_FqkKvUQ8o6NDZ
Amazon replied

Just wanted to share my recent experience with Amazon regarding a reimbursement issue, so others can stay alert.

I initially raised a reimbursement request with Amazon on 30th April 2025. I received a response confirming that the request was approved and that the amount would be credited to my bank account within 10 business days (excluding weekends and holidays).

Unfortunately, even after that period passed, I didn’t receive anything.

I followed up again on 19th June, and disappointingly, I received the exact same response – that the process has been initiated and I would receive the reimbursement in another 10 business days.

It’s been quite frustrating to deal with the same repetitive replies without any actual resolution. This seems like a common delay tactic, and I believe others should be aware and proactive when handling such cases.

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Seller_C1sqWvkepPRhL
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Selling Reed diffussers and scented candles
by Seller_C1sqWvkepPRhL
Amazon replied

hi, I am a new seller on amazon and planning to sell Reed Diffusers and Scented candles. Do i need to get any documents from suppliers to comply with amazon policy?

Thanks!

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Seller_fTP9OspUlWLD6
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UNAUTHORIZED SELLER SELLING UNDER OUR BRAND MAPPED LISTING
by Seller_fTP9OspUlWLD6
Amazon replied

Have anyone encountered this issue?

Please share your experience and solution.

We reported an unauthorized seller who is selling under our brand mappes listing. Report submitted via Amazon brand registry>put ASIN>select the unauthorized seller>choose unauthorized distribution>agreed terms and conditions> submit.

Received email that Amazon brand registry team received an email and will check and reply in 1-2 days.

After 1-2 days received an email to provide trademark documents which we provided without delay to a particular email which was mentioned to send documents on that email.

After that, there is no result, no reply

We have done this no results loop more than 5 times and even called and reach out to the Amazon support team that was also useless.

If anyone can share useful approach that will be very much helpful.

Best Regards,

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Seller_wyzT1IrTKisaK
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How can I order for a packaging materials
by Seller_wyzT1IrTKisaK
Amazon replied

I am a new seller on Amazon, I have watched couple of videos on how to package the order. My shipping method is Easy Ship. I am trying to order for a packaging materials but is hard for me to locate where to order for a packaging materials. Can you help me out with how i can get a packaging materials. Thank you.

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Seller_Ojilqwn3B9iEv
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Deal On Amazon
by Seller_Ojilqwn3B9iEv
Amazon replied

Hi Dear,

Can you please help me understand how to promote my product using an offer or coupon?

Looking forward to your approval

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Seller_dGvTNu2RvUJMZ
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11242814242
by Seller_dGvTNu2RvUJMZ

I DID NOT GET MY BRAND APPROVAL UNTILL NOW PLEASE UPDATE

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Seller_Uog9ynYFPCTEz
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Bank Validation Error When Adding Deposit Method – SWIFT Code E097AEXX (Al Mariyah Community Bank UAE)
by Seller_Uog9ynYFPCTEz

I am currently facing an issue while trying to add a new deposit method to my Amazon Seller account (UAE region). I attempted to add my bank account with Al Mariyah Community Bank using the SWIFT code E097AEXX, but I keep receiving a “Bank Identified Code is incorrect” message.

Kindly please resolve this issue

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Seller_o4ftfrArynqte
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How to Remove Amazon Public Holidays
by Seller_o4ftfrArynqte
Amazon replied

SOS!! Can anybody help please because Seller Support cannot help :-(

Firstly - Eid Mubarak to everyone celebrating!

Our store (FBM fulfillment) will remain open and functional during the Eid break - we are not going anywhere. Unfortunately though, Amazon Eid Public Holidays have been set for 5th to 9th June (even longer than government announcement for private sector). I have been begging Seller Support to remove these holiday settings, as already since 2nd June, our products are tagged for 10th June delivery!!! Sadly Seller Support can only copy paste a UK setting that allows sellers to remove these Amazon set Public Holidays. Technically, these settings are not available for my UAE account (ie: Mark the checkbox next to the holiday and set it as operational day). For me, there is no check box to mark. I am not able to select the Amazon Public Holiday and change it in any way.

4 times Seller Support gave me the exact same "solution", and 4x I re-opened the case and told them its not working. Not all I get is Radio-Silence from them.

Anyone else suffering the same issue?? Did you manage to resolve it? Please tell me how.

@Seller_BlIVJdYD3zD3G @Seller_5WsK3rrVFyBk9 - CASE NUMBER 11167724422

Please please please help resolve before its too late!

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