A customer ordered an expensive padel racquet item from our FBA inventory, then he requested a refund.

when our item came back, it was used(broken) not only that but it was a different racquet than the one we are selling.

how are we as sellers reimbursed if such case happens ?

as the refund of the item was initiated immediately after the customer issued it without amazon even checking the product

this is not the first case of fraud we've been through, we need a solution!

Dear Amazon Support,

I am writing to express my frustration regarding multiple issues that have been affecting my business operations and customer experience on Amazon. These problems have occurred repeatedly and despite several attempts to resolve them through the support system, no action has been taken. Below are the details:

1. Damaged Returns & Missing Packing Slips

I recently received a customer return in damaged condition, and unfortunately, this is not the first time.

Previously, I received 7 returned orders, out of which 6 were damaged, and 3 were missing the packing slips entirely.

When I filed SAFE-T claims for these, they were all denied, despite clear evidence.

I would like to make it clear that if this continues, I will not accept returns delivered by Amazon drivers in such condition going forward.

2. Listings Showing "Can't Deliver to Address" Error

I have 4 active listings that customers are unable to order because the Amazon app shows “can’t deliver to this address”.

This issue has been ongoing for over 4 months, and I have reported it several times, but still no resolution has been provided.

This is seriously affecting my sales and customer trust.

3. Reporting Issues in March Report

I have identified an error in the March financial report – orders from March 29 to March 31 are being shown in April’s report, which is preventing me from properly closing my books for March.

I already raised this concern via email, but no one has taken any corrective action.

My cargo status is in transit.

how many days receive to Abu Dhabi warehouse?

because 4 days passed.

I’m unable to list a product because one of the rubbish bin categories is locked. I checked, but there’s no option available to unlock it. Can I apply to have the category unlocked?

Dear all how do we get the brand authorization for listing, we can't provide any kind of invoice cause we are the manufacturer so please let me know what do i need for authorizing the barnd to sell.