I have sent two shipments to FBA on 27th Oct and one more on 28th Oct. The two parcels sent first showed checked in status on 28th Oct at 21:48 however still not in receiving status till now. The second parcel that was sent day after was checked in 29th and received directly. All of this is inbound for DXB5. Now I don't understand how is it possible to have parcel sent day after cleared immediately and the other two sent first are still pending. Now its affecting the sales as one SKU is already out of stock as it was planned top up. Logged a case and got generic replies and no solution for this. All of these parcels have similar products packaged and labeled correctly so 100% no issues from that side. And no point of contact with DXB5 to see what seems to be the issue. Has anyone faced same or similar and was there any solution for this?

hello my account helth issue for deactivation massages so please sove the situation

As a seller on Amazon, Amazon's service has to be the worst in the world when it comes to the rights of a seller. Amazon's service in the UAE for sellers is simply shocking, as they use 3rd Party contractors and it appears they have no control or understanding of their business operation. As a seller I have used EASY SHOP as a delivery option. However, Amazon's EASY SHOP Team never come to collect the parcel when I made a sale and placed a collection slot. Therefore, my orders get canceled because of the time-lapse because Amazon can't do their job correctly in collecting the parcel. I have complained time and time again, but nothing is ever done. So I lose a sale, and the customer thinks it's my fault for the poor service, creating a bad reputation for my business. To add insult to injury, Amazon then has the nerve to take money from me in the way of a cancellation fee because Amazon has not done their job correctly in the first place. How can that work?

Looking on my account I have now noticed AED 424.74 / $115 has been taken from my account over the months for cancellation fees because Amazon cancelled the orders because their EASY SHIP service did not collect my parcels. When I spoke to the Customer Support department they are telling me their policies and procedures state I can only get a refund on cancellation fees within 30 days of the incident. AGAIN, HOW INSULTING. AMAZON CAN'T DO THEIR JOB CORRECTLY IN THE FIRST PLACE, SO I LOSE A SALE, GET A BAD REPUTATION AND THEN YOU CHARGE ME FOR YOUR INCOMPETENCE AND SUB-STANDARD SERVICE.

The fact that they take the money from me without even investigating the reason why there was a delay in the pick-up. Surely with all the technology they have in place, this is a simple process and something they should consider - that the problem was caused by them. No they possibly could not because they are never wrong. What a complete joke. This is just another case of a super powerful organisation bullying the small person/business. And eventually wrongfully taking funds without the permission of the person/business.

TOTALLY DISGUSTING.

AMAZON - YOU SHOULD BE ASHAMED OF YOURSELF.

I can't add a return label because the return page doesn't allow it. I'm trying to reach the customer, their email reception is closed, their number doesn't work, but Amazon finds the customer right and always refunds the money and donates our product to the customer.

i have got multiple orders on my account of COD and all of them are large qty , 1 of the order was rejected for delivery and Amazon charged 105 Aed . Now i am afraid the rest of the orders will also be rejected and Amazon will charge me fees which have nothing to do with me its customer who placed fake order and rejects shipment . what can i do to prevent this in future and what can be done on pending orders and fees which Amazon have already charged