honestly, easy ship is the worst logistics i've ever seen in my life
always be late to pick up, sometimes after 1 day, sometimes after 3 days, sometimes even don't come, which causes the users cancelation. yes, we don't need to pay cancelation fee, we don't lose money, but we lose our customers
when easy ship lost our stuff, we raised a reimbursement, luckily it's approved, but the funny thing is we still pay easy ship a shipment fee!!! excuse me? what? why we still pay them? in order to thank their effort to lose our stuff?
all the easy ship guys are rude. coz they're not amazon's employees, amazon has no control and no management on them. they know you have no where to complain them, and amazon never deduct their salaries even they didn't do their job
amazon, plz wake up and open your eyes, your outsourcing partner is ruining your reputation. all the easy ship did is NOT aligning with amazon's value and vision at all. the customers are always the first, but imagine what they'll feel when they wait for a product arriving patiently, but eventually get nothing except a refund due to the delivery issue. they will not lose money, but they will lose trust, both on you and on us!