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Seller_5WsK3rrVFyBk9
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Hello Sellers 👋

Proper packaging is a cornerstone of selling online. It's not just about protecting your product; it's about building trust with customers and avoiding costly mistakes. This guide will help you master the essentials and get your products ready to ship!

Core Packaging Essentials ✅

  • Barcoding & ID: Every single product needs ONE scannable barcode (EAN, UPC, ISBN, or FNSKU) that's flat and easy to find! 🔍 Your barcodes are like your product's passport—make sure they're clear!
  • Product Unity: All parts of a single product must be in one package. No assembly required at the fulfillment center! 🧩 Think of it as your final masterpiece, ready to ship.
  • No Extras: Keep your packages clean! 🚫 No unauthorized marketing materials or price tags. Let your product speak for itself.

Special Handling Requirements 🛡️

  • Sharp or Hazardous Items: Got sharp edges? They need to be fully covered to protect both customers and warehouse staff. Safety first! 👷
  • Fragile Items: For anything delicate, bubble wrap is your best friend! 🫧 Each item needs to be individually wrapped to survive the journey. Breakage is a no-go! 💔
  • Environmental Protection: The UAE's climate can be harsh! ☀️ Dust-sensitive items need to be sealed in a poly bag, and anything that can be affected by humidity needs a moisture barrier.

⚠️ Important Compliance Notes

Getting it wrong can be costly! 💸 Failure to follow these rules can lead to:

  • Inventory refusal 🚫
  • Product disposal or return 🗑️
  • Additional fees and charges! 🤕

Pro Tips from One Seller to Another! 💡

  • Do a Quality Check: Give your package the drop test! Will it survive a small fall? 📦
  • Stay Documented: Download and use Amazon's Prep Matrix. It's your cheat sheet for success! 📋
  • Balance Cost vs. Protection: Don't overspend on bubble wrap, but don't under-protect either. Find your perfect balance! ✨

Questions for Our Community 👇

Let's learn from each other! Share your experiences in the comments:

  • What's your go-to packaging hack for fragile items? 🤫
  • How do you efficiently manage prepping different product categories?
  • What's a lesson you learned the hard way that could help others avoid a mistake? 🙏

Share your knowledge and help us all succeed!

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Wake up Amazon! Easy Ship is ruining your reputation
by Seller_N7thKsA0te5QU
Amazon replied

honestly, easy ship is the worst logistics i've ever seen in my life

always be late to pick up, sometimes after 1 day, sometimes after 3 days, sometimes even don't come, which causes the users cancelation. yes, we don't need to pay cancelation fee, we don't lose money, but we lose our customers

when easy ship lost our stuff, we raised a reimbursement, luckily it's approved, but the funny thing is we still pay easy ship a shipment fee!!! excuse me? what? why we still pay them? in order to thank their effort to lose our stuff?

all the easy ship guys are rude. coz they're not amazon's employees, amazon has no control and no management on them. they know you have no where to complain them, and amazon never deduct their salaries even they didn't do their job

amazon, plz wake up and open your eyes, your outsourcing partner is ruining your reputation. all the easy ship did is NOT aligning with amazon's value and vision at all. the customers are always the first, but imagine what they'll feel when they wait for a product arriving patiently, but eventually get nothing except a refund due to the delivery issue. they will not lose money, but they will lose trust, both on you and on us!

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Non Amazon partnered carrier
by Seller_MSxoLRGYXWXDF
Amazon replied

Hello,

I am a new seller on Amazon UAE and recently created my first trial shipment containing 2 box and also fix appointment date . However, I am a bit confused about the ''Non Amazon partnered carrier'' process and how shipments should be properly shipment for Amazon or self arranged the carrier to shipment of items.

how to correctly shipment of products for FBA shipments.

Any advice or a step-by-step explanation from experienced sellers would be greatly appreciated.

Thank you in advance for your time and support.

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Paper Box to be Sent Out without Packaging
by Seller_RFpaG3YP8uQ3G
Amazon replied

My product is a box/ carton of papers, it is 12.5 kg, can I send the box itself without packaging?

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Dear Fellow Sellers

We raised a safety claim under Claim ID 9053-59529-7829439 since we received an empty box all the items had been stolen by the customer. Despite submitting pictures of the received item, our claim was unfortunately rejected. We would like to understand. How can sellers prove such cases when clear evidence has already been provided?Why is the entire responsibility placed on the seller while Amazon does not take accountability for checking whether returned items are intact or not? When customers return empty boxes, sellers bear 100% of the loss, which feels extremely unfair. This practice unintentionally encourages dishonest customers to cheat sellers, as they know Amazon does not verify the returns thoroughly clarify how Amazon protects sellers from such fraudulent practices. Looking forward to your support to your responses

Reagrds

Paro Oud

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Hi everyone,

I recently noticed the new "No Invoice Uploaded" feature on Amazon, and I’m a bit confused about its requirements. I tried reaching out to Amazon Seller Support, but unfortunately, they lack expertise in this area and only refer to generic documents without providing clear answers.

I have a couple of key questions:

Is it mandatory to upload an invoice for every order, or do we only need to upload an invoice when a customer specifically requests one?

If it is mandatory, what about sellers who are not VAT-registered? Can they upload an invoice without VAT details, or will that cause compliance issues?

If anyone has clarity on this, especially for the UAE marketplace, I’d really appreciate your insights. It’s frustrating that Amazon has rolled out this feature without proper communication, and their support team isn’t well-informed about new policies.

Looking forward to hearing from fellow sellers who might have more experience with this.

Thanks!

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Amazon shipment delayed
by Seller_x4uxYtUWfgeoH
Amazon replied

Amazon shipment delayed second time

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FBA courier loses packages
by Seller_8VJA5SyVycnsj

Why does Quicksend always lose shipments? We had a big number of seller-initiated returns, and QS has lost hundreds of items over the course of half a year. More shipments got lost completely than the number that was delivered even partially.

If before we could be reimbursed, now they just mark shipments as "delivered" and because of Amazon policy there's nothing we can do about it. Amazon doesn't even require any proof of delivery. They've lost 5 of our shipments by now.

Have anyone had similar experience?

2 votes
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