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Seller_KfhSbTbGAu5m9
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Seller_KfhSbTbGAu5m9
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Buyer Return 30 units
by Seller_KfhSbTbGAu5m9
Amazon replied

buyer bought 30 units and returned loss of 900 aed huge loss please help me

0 votes
0 votes
30 views
2 replies
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Seller_2Phc2hQgahwKT
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Pickup date and time not respected
by Seller_2Phc2hQgahwKT
Amazon replied

Hi,

Is there a reason why we sellers (Easyship) are required to choose a pickup date and time interval if it won't be respected?

The pickup drivers come whenever they like, and sometimes they don't even show up on the scheduled pickup date. Most sellers are registered legal companies with fixed working hours, and the pickup schedule is set based on those hours.

So why do Amazon's third-party drivers come at random times and call sellers whenever they feel like it?

1 vote
0 votes
9 views
1 reply
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Seller_RPD5jWXDQc0n1
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Shipment marked as shipped but not picked up
by Seller_RPD5jWXDQc0n1
Amazon replied

Order was marked as shipped, but the package has not been picked up.

2 votes
0 votes
148 views
6 replies
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Seller_vKwA7JCos9qxc
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FBA Fraud
by Seller_vKwA7JCos9qxc
Amazon replied

A customer ordered an expensive padel racquet item from our FBA inventory, then he requested a refund.

when our item came back, it was used(broken) not only that but it was a different racquet than the one we are selling.

how are we as sellers reimbursed if such case happens ?

as the refund of the item was initiated immediately after the customer issued it without amazon even checking the product

this is not the first case of fraud we've been through, we need a solution!

11 votes
0 votes
498 views
8 replies
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Seller_EP8bCFknXq2eL
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How to change Easy shipment method to Seller shipment
by Seller_EP8bCFknXq2eL
Amazon replied

How to change Easy shipment method to Seller shipment as easy shipment is more expensive than local carrier

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3 views
1 reply
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Seller_pv7kZtAr7aj8y
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Missing / stolen (?) goods from the FBA Shipment FBA15K1W61T9 via Partnered Courier
by Seller_pv7kZtAr7aj8y
Amazon replied

Hello,

I have tried to handle this issue through customer service but no resolution came other than mentioning that "pending units were not delivered to our Fulfillment center". I have proof that the goods were released in full, and delivered in full. I have a signature of the courier under the packing list, I have the quality control report from my warehouse (I am using internal warehouse - Aramex). Yet, the response of support is that the units are not there. The goods were shipped in 3 different cartons, from which units from one whole box were missing. After speaking to support for a few days, two of the units were located but I am still missing 40 UNITS, and Amazon is refusing to reimburse for that. The investigation has proved nothing, even though I have hard proof that I have delivered the goods to Amazon in 100%. I am really considering escalating it further, and wish to get a resolution from Amazon's side.

0 votes
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4 views
1 reply
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Seller_jB0Ql0KVSSmEg
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FBA Shipments Marked as "0 Units Received" – Missing Inventory from West Coast Warehouses
by Seller_jB0Ql0KVSSmEg
Amazon replied

Hello everyone,I’m encountering a serious issue and wondering if anyone else is experiencing the same. Several of my recent FBA shipments have been marked as "0 units received" even though I shipped them completely and accurately with proper documentation. Most of the missing inventory seems to be at West Coast fulfillment centers.I double-checked all packing lists, carrier tracking, and shipment details — everything was sent correctly. However, upon arrival, Amazon is marking the shipments as if no products were received at all. Has anyone else dealt with this lately? Could this be due to internal loss, misplacement, or theft at these warehouses? How have you handled resolving this when it happens at this scale? Appreciate any advice or insights. Thank you!

0 votes
0 votes
20 views
3 replies
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Seller_9GBgFv2REDiwX
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How to come from Easy ship to Self ship
by Seller_9GBgFv2REDiwX

Hi all,

We recently received an order through Easy Ship for examination, but the size exceeds the allowed limit. According to Amazon's Easy Ship policy, orders that exceed the size limit cannot be processed through this service. Could you please advise if there's a way to change the fulfillment method to Self-Ship or if there's an alternative way to proceed with this order? We appreciate your guidance and support.

Best regards

0 votes
0 votes
0 views
0 replies
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Seller_ZfYo9d95IjlvX
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unable to schedule the pickup
by Seller_ZfYo9d95IjlvX
Amazon replied

unable to schedule the pickup

0 votes
0 votes
22 views
1 reply
Latest activity
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Seller_15aXSYKL68PIN
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Saftey claim team is involved in missing of expensive items
by Seller_15aXSYKL68PIN
Amazon replied

Why the saftey claim team is keep denning overa month and now they remove my saftey claim so i cant open or c it,

Amazon saftey claim team is mainipulationg sellers right and also can be invole in misleading and missing of expensive items from amazon warehouse

1 vote
0 votes
128 views
5 replies
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