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Seller_Sx36TLcTBu0IZ
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Seller_Sx36TLcTBu0IZ
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Amazon and Account Manager Helpless – Yoga Mat Charged as 100kg FBA Weight
by Seller_Sx36TLcTBu0IZ

We are facing a serious issue regarding our yoga mat, which weighs barely 1 kg in reality, but Amazon is charging us FBA fees as if the product weighs 100 kg. This is clearly a system or catalog error.

Despite repeated calls to Amazon Seller Support and ongoing follow-ups with our account manager, nothing has been resolved. Every time, we are told that "inventory is not available for re-measurement." Yet the inventory is active in the FC, orders are being fulfilled, and customers are receiving the product.

Our account manager also says they are waiting on a response from the internal team, but it’s been weeks with no solution. Meanwhile, we are suffering major losses on every sale due to incorrect FBA fees.

We are extremely disappointed and confused as to how such a large discrepancy is not being taken seriously. Is there **any moderator or Amazon team member** here who can escalate this issue to the **appropriate Catalog or Inbound Measurement team** to get the dimensions corrected?

At this point, we don't know how else to get help. We request urgent support to fix this error and refund the incorrect fees charged.

Thank you.

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Seller_Y4lcgbk5RsUDu
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Packaging Material
by Seller_Y4lcgbk5RsUDu

How to get packaging material..? I send mail 4 times almost but nobody send me p2 poly bags. I also asked from the delivery guy but he refused because they don't receive packaging bags. Please help me how to get packaging material.

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Seller_6Npx5oLRjtqOE
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Al Ain Sellers: How Do You Ship to Amazon UAE warehouses?
by Seller_6Npx5oLRjtqOE

Hi everyone,

I noticed that Amazon does not offer pickup services from Al Ain city. I'm looking for a reliable, fast, and affordable shipping company that can deliver my products to Amazon FBA warehouses in the UAE.

If anyone has tried a service that works well and is cost-effective, I’d appreciate your recommendations.

Thanks in advance!

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2 replies
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Seller_76UiJfMbUONxG
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WHY AMAZON CUTTING MONEY FOR CANCELLING AN ORDER
by Seller_76UiJfMbUONxG

Customer ordered for an item of which i didnt have in stock at that moment,i called the customer and asked him to change the order to the alternative that i had advised but still amazon cut money from my account because of this cancelled order

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Seller_1PGkQbLObsEOB
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I have an issue with receiving.
by Seller_1PGkQbLObsEOB
Amazon replied

Hello Amazon, please fix this problem of mine. I had listed the product and all the steps were completed except receiving. Amazon told me that your shipment will be completed in 13 days. So I kept waiting. It is now the 13th and I am still having the receiving problem. Please do something about it.And basically I do FBA.

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Seller_AyGMfXs72mcfb
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FBA Orders
by Seller_AyGMfXs72mcfb

Hello fellow sellers,

I’m reaching out to see if anyone else is experiencing a similar issue or has any insight.For the past two days, I’ve noticed that multiple FBA orders are stuck in a "Pending" status, which is unusual for my account.

I contacted Amazon Seller Support, and they confirmed that it’s due to pending buyer payment authorizations. However, this situation has never happened before in my selling history.

Key details:

- I am fulfilling via FBA onlyProducts are priced normally,

-no suspicious spikes in sales or discounts.

- 2 of the pending orders have already been automatically canceled

All affected orders were showing “Pending – Awaiting Payment” in the order dashboard

My concerns:

- Why are buyer payments not going through all of a sudden?

- Is this due to recent system delays, new fraud filters, or a known technical issue?

- How can I prevent such cancellations and avoid reserved inventory being tied up?

I’d appreciate it if anyone from the community (or Amazon moderators) could shed light on:

- Whether this is a wider issue in the UAE or global FBA system

- Any changes to payment authorization timelines

- Tips on avoiding cancellations due to payment delays

Thanks in advance!

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2 replies
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Seller_wyzT1IrTKisaK
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How can I order for a packaging materials
by Seller_wyzT1IrTKisaK

I am a new seller on Amazon, I have watched couple of videos on how to package the order. My shipping method is Easy Ship. I am trying to order for a packaging materials but is hard for me to locate where to order for a packaging materials. Can you help me out with how i can get a packaging materials. Thank you.

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4 replies
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Seller_oqzMclaDPeoMq
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invoic uploading
by Seller_oqzMclaDPeoMq

pl send sample invoic for uploading invoic

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Seller_obXi7mZFxPw4b
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Request for packaging material
by Seller_obXi7mZFxPw4b
Amazon replied

Hello,

I am a new seller and i want packaging material i saw so much videos on youtube that they tell us the easy ship driver will come and give you the packaging material in my area the driver tell me that you have to email to amazon for packaging material i emailed to uae packaging material and they reply on email that this email box is full please advise me how to get the packaging material

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2 replies
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Seller_ilKlGIeOSr01E
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Orders not Pick up . Bad attitude of Pick up staff
by Seller_ilKlGIeOSr01E

Please do spend a considerable amount collected as fee to enhance and educate the FBA pick up crew of the fact that sellers are an integral part and in a way contribute to their pay and make them understand what will happen if no-one lists for selling in amazon.

We feel ashamed to put our store front in amazon as the pickups never happen as scheduled. We have to deal with his problems of driving in summer, arrogant attitude and moreover cancellations because of no pick up.

There should never be a pick up person assigned and a rating for each.

7 votes
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8 replies
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