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Seller_5WsK3rrVFyBk9
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Hello Sellers 👋

Proper packaging is a cornerstone of selling online. It's not just about protecting your product; it's about building trust with customers and avoiding costly mistakes. This guide will help you master the essentials and get your products ready to ship!

Core Packaging Essentials ✅

  • Barcoding & ID: Every single product needs ONE scannable barcode (EAN, UPC, ISBN, or FNSKU) that's flat and easy to find! 🔍 Your barcodes are like your product's passport—make sure they're clear!
  • Product Unity: All parts of a single product must be in one package. No assembly required at the fulfillment center! 🧩 Think of it as your final masterpiece, ready to ship.
  • No Extras: Keep your packages clean! 🚫 No unauthorized marketing materials or price tags. Let your product speak for itself.

Special Handling Requirements 🛡️

  • Sharp or Hazardous Items: Got sharp edges? They need to be fully covered to protect both customers and warehouse staff. Safety first! 👷
  • Fragile Items: For anything delicate, bubble wrap is your best friend! 🫧 Each item needs to be individually wrapped to survive the journey. Breakage is a no-go! 💔
  • Environmental Protection: The UAE's climate can be harsh! ☀️ Dust-sensitive items need to be sealed in a poly bag, and anything that can be affected by humidity needs a moisture barrier.

⚠️ Important Compliance Notes

Getting it wrong can be costly! 💸 Failure to follow these rules can lead to:

  • Inventory refusal 🚫
  • Product disposal or return 🗑️
  • Additional fees and charges! 🤕

Pro Tips from One Seller to Another! 💡

  • Do a Quality Check: Give your package the drop test! Will it survive a small fall? 📦
  • Stay Documented: Download and use Amazon's Prep Matrix. It's your cheat sheet for success! 📋
  • Balance Cost vs. Protection: Don't overspend on bubble wrap, but don't under-protect either. Find your perfect balance! ✨

Questions for Our Community 👇

Let's learn from each other! Share your experiences in the comments:

  • What's your go-to packaging hack for fragile items? 🤫
  • How do you efficiently manage prepping different product categories?
  • What's a lesson you learned the hard way that could help others avoid a mistake? 🙏

Share your knowledge and help us all succeed!

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Wake up Amazon! Easy Ship is ruining your reputation
by Seller_N7thKsA0te5QU
Amazon replied

honestly, easy ship is the worst logistics i've ever seen in my life

always be late to pick up, sometimes after 1 day, sometimes after 3 days, sometimes even don't come, which causes the users cancelation. yes, we don't need to pay cancelation fee, we don't lose money, but we lose our customers

when easy ship lost our stuff, we raised a reimbursement, luckily it's approved, but the funny thing is we still pay easy ship a shipment fee!!! excuse me? what? why we still pay them? in order to thank their effort to lose our stuff?

all the easy ship guys are rude. coz they're not amazon's employees, amazon has no control and no management on them. they know you have no where to complain them, and amazon never deduct their salaries even they didn't do their job

amazon, plz wake up and open your eyes, your outsourcing partner is ruining your reputation. all the easy ship did is NOT aligning with amazon's value and vision at all. the customers are always the first, but imagine what they'll feel when they wait for a product arriving patiently, but eventually get nothing except a refund due to the delivery issue. they will not lose money, but they will lose trust, both on you and on us!

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Non Amazon partnered carrier
by Seller_MSxoLRGYXWXDF
Amazon replied

Hello,

I am a new seller on Amazon UAE and recently created my first trial shipment containing 2 box and also fix appointment date . However, I am a bit confused about the ''Non Amazon partnered carrier'' process and how shipments should be properly shipment for Amazon or self arranged the carrier to shipment of items.

how to correctly shipment of products for FBA shipments.

Any advice or a step-by-step explanation from experienced sellers would be greatly appreciated.

Thank you in advance for your time and support.

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Seller_RFpaG3YP8uQ3G
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Paper Box to be Sent Out without Packaging
by Seller_RFpaG3YP8uQ3G
Amazon replied

My product is a box/ carton of papers, it is 12.5 kg, can I send the box itself without packaging?

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Seller_BlIVJdYD3zD3G
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Hello Sellers!

Does tracking down lost inventory seem complicated for you? We've got your back! 💪

Here's your simple guide to getting reimbursed for lost items:

✨ When Can You Claim?

  • Products missing from your shipments
  • Inventory lost in our fulfillment centers
  • Items lost during shipping
  • Lost removal orders

⏰ Important Timelines to Remember:

  • Missing Inbound Items: File claim after 14 days and no later than 60 days
  • Fulfillment Center Damaged or Misplaced Items: 60-day window to claim
  • Customer damaged returns: File claim within 45 days
  • Lost/Not received/ returns: Auto-reimbursement after 45 days

🗒️ Quick Tip: Keep these handy:

  • Order IDs
  • Tracking numbers
  • ASIN/FNSKU details
  • Shipment documentation

Remember, we value your business and want to ensure you're protected!

For detailed information around inventory reimbursements, don’t forget to checkout FBA lost and damaged inventory reimbursement policy.

Have questions? Drop them in the comments below and make sure to include the relevant information of your inquiry!👇

Regards,

Noor

2 votes
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Seller_ilKlGIeOSr01E
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Orders not Pick up . Bad attitude of Pick up staff
by Seller_ilKlGIeOSr01E

Please do spend a considerable amount collected as fee to enhance and educate the FBA pick up crew of the fact that sellers are an integral part and in a way contribute to their pay and make them understand what will happen if no-one lists for selling in amazon.

We feel ashamed to put our store front in amazon as the pickups never happen as scheduled. We have to deal with his problems of driving in summer, arrogant attitude and moreover cancellations because of no pick up.

There should never be a pick up person assigned and a rating for each.

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Seller_Sx36TLcTBu0IZ
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We are facing a serious issue regarding our yoga mat, which weighs barely 1 kg in reality, but Amazon is charging us FBA fees as if the product weighs 100 kg. This is clearly a system or catalog error.

Despite repeated calls to Amazon Seller Support and ongoing follow-ups with our account manager, nothing has been resolved. Every time, we are told that "inventory is not available for re-measurement." Yet the inventory is active in the FC, orders are being fulfilled, and customers are receiving the product.

Our account manager also says they are waiting on a response from the internal team, but it’s been weeks with no solution. Meanwhile, we are suffering major losses on every sale due to incorrect FBA fees.

We are extremely disappointed and confused as to how such a large discrepancy is not being taken seriously. Is there **any moderator or Amazon team member** here who can escalate this issue to the **appropriate Catalog or Inbound Measurement team** to get the dimensions corrected?

At this point, we don't know how else to get help. We request urgent support to fix this error and refund the incorrect fees charged.

Thank you.

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Seller_cCYYNpMnNal5B
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Amazon FBA problems
by Seller_cCYYNpMnNal5B
Amazon replied

I sent my shipments two days ago but not active yet i am getting loss in my sales my sales dropped I don’t know what can i do now kindly please resolve these types of issues thanks you I contacted you seller support they asked me to wait for 9 days this is not good now fbm is better then fba

7 votes
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5 replies
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