Hello @Seller_0BFZ4WrnR6sXw,

This is Abella from Amazon to assist you.

I understand your concern in regards with Order Defect Rate.

The Order Defect Rate (ODR) is a key measure of your ability to provide a good customer experience. It is all orders with a defect (defined below) as a percentage of total orders during a given 60-day time period.

An order has a defect if it results in negative feedback, an A-to-z Guarantee claim that is not denied or a credit card chargeback.

To prevent account deactivation, it's essential to first understand the root cause of customer complaints by accessing the Account Health Dashboard and reviewing the Order Defect Rate section, where you can download a detailed report.

Next, thoroughly investigate specific complaints by navigating to the Menu, then Performance section, and examining both the Feedback Manager and A-Z Claims. After identifying the underlying reasons for complaints, develop and implement appropriate preventive measures to address these issues and prevent similar problems from occurring in the future.

This proactive approach helps maintain account health and ensure customer satisfaction.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.