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Seller_YsLFGqka7LqI6

Product Authenticity Customer Complaints- Deactivation

Hello Sellers,

PLEASE HELP!

We’re currently dealing with a frustrating issue and would really appreciate any insights from others who may have experienced something similar.

Our account was deactivated due to Inauthentic product complaints. We source our products from multiple reliable suppliers.

Here’s the issue:

For some ASINs, we submitted invoices from Supplier A and Supplier B, and Amazon accepted them.

However, for other complaints, we sent invoices from the same suppliers, but received the response: "Amazon could not verify your supplier."

We’re struggling to understand this inconsistency. If a supplier was verified and accepted in one case, why would the same supplier suddenly be unverifiable in another?

Has anyone else faced this issue? How did you resolve it?

Any advice or shared experiences would be greatly appreciated.

Thank you!

@JiAlex_Amazon

@Ricardo_Amazon

@Daryl_Amazon

112 views
1 reply
Tags:Account Health, Deactivated, Product authenticity, Seller Support
00
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user profile
Seller_YsLFGqka7LqI6

Product Authenticity Customer Complaints- Deactivation

Hello Sellers,

PLEASE HELP!

We’re currently dealing with a frustrating issue and would really appreciate any insights from others who may have experienced something similar.

Our account was deactivated due to Inauthentic product complaints. We source our products from multiple reliable suppliers.

Here’s the issue:

For some ASINs, we submitted invoices from Supplier A and Supplier B, and Amazon accepted them.

However, for other complaints, we sent invoices from the same suppliers, but received the response: "Amazon could not verify your supplier."

We’re struggling to understand this inconsistency. If a supplier was verified and accepted in one case, why would the same supplier suddenly be unverifiable in another?

Has anyone else faced this issue? How did you resolve it?

Any advice or shared experiences would be greatly appreciated.

Thank you!

@JiAlex_Amazon

@Ricardo_Amazon

@Daryl_Amazon

Tags:Account Health, Deactivated, Product authenticity, Seller Support
00
112 views
1 reply
Reply
1 reply
user profile
Seller_i41biYfPHpVxl

The Supplier might have refused to acceot you as a customer. Therefore amazon could not be able to verify. Check with your suplier

01
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Seller_YsLFGqka7LqI6

Product Authenticity Customer Complaints- Deactivation

Hello Sellers,

PLEASE HELP!

We’re currently dealing with a frustrating issue and would really appreciate any insights from others who may have experienced something similar.

Our account was deactivated due to Inauthentic product complaints. We source our products from multiple reliable suppliers.

Here’s the issue:

For some ASINs, we submitted invoices from Supplier A and Supplier B, and Amazon accepted them.

However, for other complaints, we sent invoices from the same suppliers, but received the response: "Amazon could not verify your supplier."

We’re struggling to understand this inconsistency. If a supplier was verified and accepted in one case, why would the same supplier suddenly be unverifiable in another?

Has anyone else faced this issue? How did you resolve it?

Any advice or shared experiences would be greatly appreciated.

Thank you!

@JiAlex_Amazon

@Ricardo_Amazon

@Daryl_Amazon

112 views
1 reply
Tags:Account Health, Deactivated, Product authenticity, Seller Support
00
Reply
user profile
Seller_YsLFGqka7LqI6

Product Authenticity Customer Complaints- Deactivation

Hello Sellers,

PLEASE HELP!

We’re currently dealing with a frustrating issue and would really appreciate any insights from others who may have experienced something similar.

Our account was deactivated due to Inauthentic product complaints. We source our products from multiple reliable suppliers.

Here’s the issue:

For some ASINs, we submitted invoices from Supplier A and Supplier B, and Amazon accepted them.

However, for other complaints, we sent invoices from the same suppliers, but received the response: "Amazon could not verify your supplier."

We’re struggling to understand this inconsistency. If a supplier was verified and accepted in one case, why would the same supplier suddenly be unverifiable in another?

Has anyone else faced this issue? How did you resolve it?

Any advice or shared experiences would be greatly appreciated.

Thank you!

@JiAlex_Amazon

@Ricardo_Amazon

@Daryl_Amazon

Tags:Account Health, Deactivated, Product authenticity, Seller Support
00
112 views
1 reply
Reply
user profile

Product Authenticity Customer Complaints- Deactivation

by Seller_YsLFGqka7LqI6

Hello Sellers,

PLEASE HELP!

We’re currently dealing with a frustrating issue and would really appreciate any insights from others who may have experienced something similar.

Our account was deactivated due to Inauthentic product complaints. We source our products from multiple reliable suppliers.

Here’s the issue:

For some ASINs, we submitted invoices from Supplier A and Supplier B, and Amazon accepted them.

However, for other complaints, we sent invoices from the same suppliers, but received the response: "Amazon could not verify your supplier."

We’re struggling to understand this inconsistency. If a supplier was verified and accepted in one case, why would the same supplier suddenly be unverifiable in another?

Has anyone else faced this issue? How did you resolve it?

Any advice or shared experiences would be greatly appreciated.

Thank you!

@JiAlex_Amazon

@Ricardo_Amazon

@Daryl_Amazon

Tags:Account Health, Deactivated, Product authenticity, Seller Support
00
112 views
1 reply
Reply
1 reply
1 reply
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Seller_i41biYfPHpVxl

The Supplier might have refused to acceot you as a customer. Therefore amazon could not be able to verify. Check with your suplier

01
Follow this discussion to be notified of new activity
user profile
Seller_i41biYfPHpVxl

The Supplier might have refused to acceot you as a customer. Therefore amazon could not be able to verify. Check with your suplier

01
user profile
Seller_i41biYfPHpVxl

The Supplier might have refused to acceot you as a customer. Therefore amazon could not be able to verify. Check with your suplier

01
Reply
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