SAFE-T Claim Denials
I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.
Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.
Thank you,
SAFE-T Claim Denials
I’m writing this out of real frustration after dealing with unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.
Bcoz of the couier team mistake easy ship order we lost our product and money. there is no responds from amazon. If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.
Thank you,
10 replies
Seller_Do2w8d6tfCQUo
SAFE-T Claim ID: 72533-12847-9763157 for reference
Seller_5ZIM3C27JnEFx
post. I face this problem and it's still not resolved, means i don't get my safety claim..
Seller_MdY4YnzQlwIwq
Indeed, your message is correct. We always take a photo of the item before shipping, and in this case, it was sent in good condition. Unfortunately, the item was damaged during delivery by the Amazon courier. The customer returned the item, and we filed a claim. Although the claim was approved, we received only $15 in reimbursement, even though the item’s cost was $26. We submitted an appeal, but it was rejected with the explanation that it was "in accordance with the SAFE-T policy."
This policy feels extremely unfair. As sellers and business partners with Amazon, our interests and investments should be protected.
In another case, a buyer opened and used the product, then returned it simply stating, “I didn’t like it.” Amazon approved the return, and we received only $4 out of the $26 value.
It appears that Amazon is exercising its authority in ways that leave sellers vulnerable. As partners, we expect fair treatment and policies that support and protect both sides of the business.
Claim details: 54814-64057-4481732
Claim details: 73339-11128-1660855
Seller_sCP1kknzLrMCz
I have the same issue. I have a refund item but the problem I didn't received my return item I file a SAFE T CLAIM and as per them they deliver it to me . But when I called the emirates post they return it in the warehouse in mussaffa . The denied my SAFE T CLAIM . I lost 1500AED on that 2 item and they don't cake hopefully someone with a higher position see this issue the problem is not the AMAZON the problem is the who do the JOB.
Seller_15aXSYKL68PIN
post.keep post your saftey claim regularly
Once denied again apeal and again until u got you money
I got same issue and keep posted after 3 months i got my payment
Seller_s7DnE7hv2SeLV
we are also facing lot of issue with SAFE-T claim more than 10 days under Investigation after that Denied with unfair decision some claim the denied The product was returned as defective even that we give proof to Amazon team that there is no defect in the product which customer mention in return comment but the not accept and denied with same reason. other 2 claim denied with this reason the product images that you submitted to support your claim were used in another claim filed in the past. in appeal we explain him every thing that we did not use any images to other claim but the denied even we request him to provide me proof that we do this with out any response the denied.
now last claim was also denied which one we file on May 31, receive different item after taking all detail yesterday the denied and the reason is The product was returned as defective and the customer return reason is ( I tried many time, not connecting to the Wi-Fi and Bluetooth )
The item is advertise on Amazon item clear mention in Product information the Connectivity Type USB
But this is defect in the product on that option which is not available in product.
