Hello fellow sellers,

I’m writing this out of real frustration after dealing with yet another unfair SAFE-T claim denial, and I believe it’s important to share what we’ve been going through. Maybe it helps other sellers be more aware, and maybe—just maybe—someone from Amazon will finally take notice and address these serious issues.

We recently had another case where a customer returned a product after nearly 11 months of use, in heavily used and damaged condition, and still received a full refund.

Despite submitting a SAFE-T claim backed by clear photo evidence and detailed explanations, the claim was denied twice, with no reason given and no way to escalate. The system simply says "denied," and we are left with no recourse.

Even more concerning, this is not an isolated incident.

This kind of return abuse has happened to us more than four times in the past six months, and in almost every case, the products were clearly used well beyond the acceptable return period and in poor condition. Yet, customers received full refunds, and our SAFE-T claims were rejected without justification.

So far, our estimated loss has exceeded 20,000+ AED, not to mention the damage to customer trust and operational morale.

We're calling on Amazon to:

Take seller evidence seriously during SAFE-T claim reviews

Provide clear reasons for claim denials

Allow a legitimate escalation path when sellers are clearly being exploited

Review how return fraud is being handled under current policies

We follow the rules, ship quality products, and do our best to provide great service. But we feel completely unprotected when customers abuse the system — and Amazon leaves us to absorb the cost.

If you’re a seller who’s been through something similar, please share your experience. And if someone from the Amazon team sees this, we respectfully request you take a serious look into how these claims are being handled. This situation is unsustainable for small and mid-sized sellers like us.

Thank you,