my goods being discard with no reason by amazon
i lose my inventory, and i can find any way to get it back
its saying my credet card problem, i tried two active credit cards(im using them), and i can get my inventory mangement functionable. so i have to buy a virtual credit card to get my shop open. then i found my inventory being discarded, by no reason, and i cant find any way to get my inventory back. the development manager cant do any help, at any single time. and some outside server said they need 1000USD to get my goods back.
can anyone can help me?
i cant open any case to complain now
im a new seller, i didnt do any cheating, and they close my shop and discard my goods for no reason.
my goods being discard with no reason by amazon
i lose my inventory, and i can find any way to get it back
its saying my credet card problem, i tried two active credit cards(im using them), and i can get my inventory mangement functionable. so i have to buy a virtual credit card to get my shop open. then i found my inventory being discarded, by no reason, and i cant find any way to get my inventory back. the development manager cant do any help, at any single time. and some outside server said they need 1000USD to get my goods back.
can anyone can help me?
i cant open any case to complain now
im a new seller, i didnt do any cheating, and they close my shop and discard my goods for no reason.
23 replies
Seller_rI7BZIczK8iAC
What does that mean? Was this inventory sent to a FBA warehouse and you don't find it anymore in your seller central? Was it lost in the warehouse? Didn't it arrive at the warehouse? Did Amazon confiscate and destroy it because of an IP concern? Was the listing "just" deactivated? Please explain what is "discarded".
Seller_vp6huz6RHwuDK
can you see it? discard means throw away
Seller_rI7BZIczK8iAC
If they trow it away = dispose, you have no possibility to gain it back, these products have been destroyed. That happens if you sell counterfeit products. Amazon must BY LAW confiscate and destroy such fake products.
It doesn't matter if you confirm they were authentic. To proove authenticity you need:
1. A "Letter of Authorization" from the brand allowing you to sell their brand on Amazon.
2. INVOICE (not receipt) from an authorized distributor. An invoice is a document with your name and address, exactly how you registered it in your seller account under "Legal Entity" and "Official Registered Address". And an authorized distributor is a company authorized by the brand owner.
At the same time, Amazon did or will deactivate your seller account forever.
Seller_vp6huz6RHwuDK
How can you be sure that my products are infringing or counterfeit? I simply sell very common bread baskets and other small tools as a set. It doesn't feel like it should be infringing or counterfeit. I think my store was closed for reasons unknown to me, and then my credit card happened to expire. I did not update my new credit card in time, which resulted in them not being able to deduct my storage fees. And my two available credit cards failed to update successfully, so they destroyed my products. However, my two usable credit cards have been unable to update until I purchased a virtual card. Also, I no longer wish to sell products on there, I just want to retrieve my products. They only destroyed a portion of them, with over 200 sets remaining to be destroyed.
Seller_rI7BZIczK8iAC
I can not be sure, I am not Amazon. But before deactivating your listing they sent you an email and you had the opportunity to proove the contrary, which you obviously didn't do. The fact of destroying your goods has nothing to do with your credit card.
YOU say that Amazon destroyed your products. Do you have proof for this? Did they send you an email telling that? If yes, copy and paste this email here.
Seller_vp6huz6RHwuDK
i have 500 sets, but now only 200 sets
Seller_vp6huz6RHwuDK
Amazon
上午08:52
2024/08/21
Hello DORA's POCKET,
This is Stephanie from Amazon’s Account Health Support.
I understand your requesting a status update for your appeal submitted on 07/18/2024. Your submission is currently under review with our internal team.
Once their review is complete, they will send you a notification with next steps. Please allow our team to complete the review of your information before submitting another case.
We’re here to help
If you have any additional questions, the Account Health Support team is available 7 days a week to address your concerns in detail. To contact an Account Health Specialist, click the 'Contact Us' button on your Account Health page:
Please let us know how we did today. Use the following link to provide feedback so we can better support you in the future:
Thank you for selling with Amazon,
Stephanie E.
Account Health Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers:
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To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
---------------------------------------------------------
From:
Sent: Aug 19, 2024 16:15:17
To: account-health-post-enforcement-support@amazon.com
Subject: I have a question about my account deactivated
hi dear investigator:
my account some how was deactivated. i followed the guild,and submited our power bill and business license at 17th Aug. it says, it will takes 2 days to audit it. but its more then 3 days now, i cant see any replay. and my goods already arrived your warehouse more then 15 days. it will be very thankfull if you can activate my account ASAP, so we can start our shelf sale.or more storage fee will rise.
thank you very much!!! pls help!!!
best wishes!!
a biginner seller
Seller_vp6huz6RHwuDK
Amazon
上午08:47
2024/08/21
Hello DORA's POCKET,
This is Kerwin from Amazon’s Account Health Support team.
We are merging this contact into your previously submitted case 15861580981. To prevent delay in the review process please avoid submitting duplicate contacts. Refer to the case ID below for any future correspondence on this issue.
Seller_vp6huz6RHwuDK
thats all i got, doing nothing to help, and destory my goods
Seller_rI7BZIczK8iAC
WHERE does Amazon say you that they destroyed your goods? Anyway, I conclude that your account is deactivated. Is it? You didn't say this nowhere but we see this NOW in your message to Amazon.
So, anyway, with a deactivated account you can NOT create a removal order to recall your units, in case Amazon didn't destroy them.
I can't give you further advice or help
