my goods being discard with no reason by amazon
i lose my inventory, and i can find any way to get it back
its saying my credet card problem, i tried two active credit cards(im using them), and i can get my inventory mangement functionable. so i have to buy a virtual credit card to get my shop open. then i found my inventory being discarded, by no reason, and i cant find any way to get my inventory back. the development manager cant do any help, at any single time. and some outside server said they need 1000USD to get my goods back.
can anyone can help me?
i cant open any case to complain now
im a new seller, i didnt do any cheating, and they close my shop and discard my goods for no reason.
my goods being discard with no reason by amazon
i lose my inventory, and i can find any way to get it back
its saying my credet card problem, i tried two active credit cards(im using them), and i can get my inventory mangement functionable. so i have to buy a virtual credit card to get my shop open. then i found my inventory being discarded, by no reason, and i cant find any way to get my inventory back. the development manager cant do any help, at any single time. and some outside server said they need 1000USD to get my goods back.
can anyone can help me?
i cant open any case to complain now
im a new seller, i didnt do any cheating, and they close my shop and discard my goods for no reason.
23 replies
Seller_rI7BZIczK8iAC
What does that mean? Was this inventory sent to a FBA warehouse and you don't find it anymore in your seller central? Was it lost in the warehouse? Didn't it arrive at the warehouse? Did Amazon confiscate and destroy it because of an IP concern? Was the listing "just" deactivated? Please explain what is "discarded".
Seller_rI7BZIczK8iAC
I can not be sure, I am not Amazon. But before deactivating your listing they sent you an email and you had the opportunity to proove the contrary, which you obviously didn't do. The fact of destroying your goods has nothing to do with your credit card.
YOU say that Amazon destroyed your products. Do you have proof for this? Did they send you an email telling that? If yes, copy and paste this email here.
Seller_vp6huz6RHwuDK
i have 500 sets, but now only 200 sets
Seller_vp6huz6RHwuDK
Amazon
上午08:52
2024/08/21
Hello DORA's POCKET,
This is Stephanie from Amazon’s Account Health Support.
I understand your requesting a status update for your appeal submitted on 07/18/2024. Your submission is currently under review with our internal team.
Once their review is complete, they will send you a notification with next steps. Please allow our team to complete the review of your information before submitting another case.
We’re here to help
If you have any additional questions, the Account Health Support team is available 7 days a week to address your concerns in detail. To contact an Account Health Specialist, click the 'Contact Us' button on your Account Health page:
Please let us know how we did today. Use the following link to provide feedback so we can better support you in the future:
Thank you for selling with Amazon,
Stephanie E.
Account Health Support
=======================================
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---------------------------------------------------------
From:
Sent: Aug 19, 2024 16:15:17
To: account-health-post-enforcement-support@amazon.com
Subject: I have a question about my account deactivated
hi dear investigator:
my account some how was deactivated. i followed the guild,and submited our power bill and business license at 17th Aug. it says, it will takes 2 days to audit it. but its more then 3 days now, i cant see any replay. and my goods already arrived your warehouse more then 15 days. it will be very thankfull if you can activate my account ASAP, so we can start our shelf sale.or more storage fee will rise.
thank you very much!!! pls help!!!
best wishes!!
a biginner seller
Seller_vp6huz6RHwuDK
Amazon
上午08:47
2024/08/21
Hello DORA's POCKET,
This is Kerwin from Amazon’s Account Health Support team.
We are merging this contact into your previously submitted case 15861580981. To prevent delay in the review process please avoid submitting duplicate contacts. Refer to the case ID below for any future correspondence on this issue.
Seller_vp6huz6RHwuDK
thats all i got, doing nothing to help, and destory my goods
Seller_rI7BZIczK8iAC
WHERE does Amazon say you that they destroyed your goods? Anyway, I conclude that your account is deactivated. Is it? You didn't say this nowhere but we see this NOW in your message to Amazon.
So, anyway, with a deactivated account you can NOT create a removal order to recall your units, in case Amazon didn't destroy them.
I can't give you further advice or help
Seller_vp6huz6RHwuDK
yes my account deactivated by no reason, and i have 512 sets, and they disposed 174 sets, 338 still on the process of dispose, can i cancel the process?
Seller_rI7BZIczK8iAC
You have to copy and paste Amazon's email regarding that disposal. Without that nobody can say anything. BUT - with an deactivated account you can do nothing. You can not "cancel" the process if your account is deactivated. If Amazon told you to proove the authenticity and you could not do that, they MUST LEGALLY distroy the products. But you don't tell us WHY Amazon took this decision so we can't say anything.
Seller_rI7BZIczK8iAC
If you see THAT, it means you have access to your account. So you have to create a case under "Help" and ask seller support if it's possible to cancel this "Automated Stranded Removal".
YOU did set in your account that you want "Disposal" of your products in specific cases.
