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Seller_BlIVJdYD3zD3G
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Seller_1gEXw7IIiUelE
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Seller_5bDDCSoIpQwuM
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Seller_shF5P4t9fM8Wh
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Seller_f8MbVdGMaltmD
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News_Amazon
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Seller_29I6fJda19PBw
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Seller_vYQFuZ91AFKO8
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Seller_MR4Jf7qJaLQ83
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Seller_QLECvlndW8OIo
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Seller_BlIVJdYD3zD3G
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How was Black Friday this year?
by Seller_BlIVJdYD3zD3G

Hello Sellers!

Hope you're all doing great

How was Black Friday for you this year?

What was the most positive thing? Any lessons learned for next year?

Share your experience in the replies

Noor

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Seller_1gEXw7IIiUelE
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Amazon replied

Dear Amazon Support Team,

I hope this message finds you well.

I am writing to seek clarification regarding my listing for ASIN (B0DQLL6DR4), which has been marked inactive and now requires selling approval due to compliance requirements.

I had previously obtained the necessary approval to list and sell this product, following all of Amazon's procedures. After receiving approval, I successfully listed the product without any issues. However, I recently noticed that the listing has been deactivated, and I am unsure why this has occurred.

Could you please review this matter and provide guidance on any additional steps required to reactivate my listing? I would also appreciate clarification on whether there have been any updates to compliance policies that I may have inadvertently missed. I am committed to fully adhering to Amazon’s requirements and ensuring my account remains in good standing.

Thank you for your time and assistance. I look forward to your prompt response and resolution.

Best regards,

ARK Shiny Trading LLC.

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Seller_5bDDCSoIpQwuM
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FNSKU label : customizing position while printing
by Seller_5bDDCSoIpQwuM
Amazon replied

Hi Everyone

I use A4 paper sheet of 44 labels (48.5x25.4mm) . Many times the whole sheet is not used. Meaning some of the stickers from column B or Column C remains unused on the sheet. Amazon creates Print Label sheet from the position 1 every time by default. Is there any way we can re-position the FNSKU barcodes so that we can utilize all the stickers?

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Seller_shF5P4t9fM8Wh
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My product is not showing on the search page when someone

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Seller_f8MbVdGMaltmD
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My listing is removd and account health on at risk i was submitted invoices but they reject and saying we are unable to verify supplier.

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News_Amazon
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If you plan to take time off over the holidays, we recommend that you update your vacation status to avoid missing orders that could affect your performance. This setting temporarily removes your seller-fulfilled listings from product detail pages and search results.

To set up vacation status, go to: Store status and vacation settings.

If you plan to send seller-fulfilled orders on public holidays, we recommend that you manage your holiday settings to override a public holiday and change it to an “operating day.” Allow up to four hours for any changes to be reflected in your delivery promise and orders received.

To override a public holiday, go to: Holidays.

For more information about vacation status and holiday settings, go to: Listing status for vacations, holidays, and other absences. and Manage Holiday Settings.

To get support during the holidays, contact Account Health Support a dedicated support channel for you to ask questions about your account health.

Account Health Support will have special hours of operations during the holiday season:

  • December 25, 2024–Support will be closed and will resume on December 26, 2024.
  • January 1, 2025–Support will be closed and will resume on January 2, 2025.

For more information, go to: Account Health Support FAQ.

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Seller_29I6fJda19PBw
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helth issue
by Seller_29I6fJda19PBw
Amazon replied

hello my account helth issue for deactivation massages so please sove the situation

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Seller_vYQFuZ91AFKO8
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Invalid prepaid return label
by Seller_vYQFuZ91AFKO8

Dear Mod,

I am writing to escalate my appeal regarding the A-to-Z Guarantee claim granted for Order ID# 402-3762716-0477105. This claim resulted in an AED1,038.87 debit from my account and has unfairly impacted my Order Defect Rate (ODR) due to factors entirely beyond my control.

**Case Details:**

The buyer initiated a return on 2nd November 2024, and I promptly authorized the return on 3rd November 2024 (RMA: DNkpqjRfRRMA). As my business model involves dropshipping, Amazon’s Online Return Center generated a prepaid DHL label for the buyer (Tracking Info: 5593929224). The label cited my default return address as:

AMAZON RETURNS

3837 BAY LAKE TRL STE 113

NORTH LAS VEGAS, NV 89030-4428

Unfortunately, this DHL label was flagged as **INVALID**, leaving the buyer unable to use it to complete the return. Despite this issue, an A-to-Z claim was filed and granted to the buyer, while the product was never returned and remains with the buyer.

**Key Points for Consideration:**

1. **Amazon-Generated Prepaid DHL Label Issue:**

- The prepaid DHL label was generated by Amazon’s Online Return Center—a process completely outside of my control.

- The label was flagged as invalid by DHL, making it unusable for the buyer. As a result, the buyer could not complete the return, which led to the A-to-Z claim.

2. **Violation of Amazon’s Own Return Policy:**

- According to Amazon’s return policies for international orders, including returns from the UAE, buyers are responsible for covering return shipping costs unless otherwise agreed upon. Despite this policy, Amazon’s system generated a prepaid return label for an overseas buyer, which itself turned out to be invalid.

3. **Unfair ODR Impact:**

- The claim decision penalizes me as a seller for technical and procedural errors within Amazon’s own system.

- The invalid label issue is not representative of my performance or compliance with Amazon’s policies.

4. **Buyer Retains the Product:**

- The buyer retains possession of the product due to the invalid return label, leaving me at a financial loss and further compounding the issue.

**Request:**

I am kindly requesting the following actions:

1. **ODR Reinstatement for Order ID# 402-3762716-0477105:**

- The root cause of the issue is a technical fault in Amazon’s system, and the granted claim does not reflect my seller performance.

2. **Reimbursement for the Product Cost:**

- The buyer has retained the product due to Amazon’s procedural error with the return label, resulting in an unfair financial loss.

**Conclusion:**

This case highlights a significant operational disconnect in Amazon’s return process, especially for international orders. I urge Amazon to address these systemic issues to prevent further ODR impacts and financial losses for sellers.

Thank you for your understanding and assistance. I look forward to a resolution that fairly acknowledges these circumstances.

Sincerely,

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Seller_MR4Jf7qJaLQ83
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Hello,

We have been selling on Amazon for the past 4 years and we have never come across such a situation. We had 2 of our brands legally registered on Amazon's brand registry namely "my perfumes" and "ARABIYAT". We received the first mail on 7th December, 2024 from Amazon's brand registry stating that our brand "my perfumes" has been removed. There was no specific reason mentioned for such an action but we were told that this happened because of one of the below stated reasons:

a) one or more users on the brand are engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;

b) one or more users on the brand are related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies;

c) inability to provide sufficient evidence of branding on products/packaging;

d) one or more users on the brand have a selling account that is de-activated; or

e) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).

Similarly, we received another mail from Amazon's brand registry on 15th December, 2024 stating that our brand "ARABIYAT" has been removed and again the same unspecified reasons were provided. We submitted an appeal in order to get our brand name reinstated by providing all the required documents and even our appeal got rejected. We created multiple cases in order to just know about the reason for such a harsh decision but the brand registry team being brand registry team gave us the same exact automated message each time where the above given reasons were mentioned.

We are stuck and clueless in this situation as we are getting no help from anywhere. Everyday we are facing a new issue with our listings and our sales are dipping like never before and the brand registry is least concerned about us.

Has anyone faced a similar situation before and does anyone has any idea how we can deal with this situation?

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HOW TO CHANGE SKU
by Seller_KWNQQKcg4xn5u

I HAVE SIMILAR PRODUCTS BUT DIFFERENT DESIGNS THEREFOR EACH HAVE DIFFERENT SKU, WHEN I CREATE A PRODUCT I AM NOT ALLOWED TO CHANGE THE SKU AND THEN AN AUTOMATIC SKU IS APPEARING FOR MY PRODUCT, I WANT TO BE ABLE TO CREATE EACH ITEM WITH ANDIFFERENT SKU

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Seller_QLECvlndW8OIo
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My Amazon account is at risk of deactivation
by Seller_QLECvlndW8OIo

My Amazon account is at risk of deactivation because I started listing my products before my HERMOSO brand was officially registered on Amazon. I have submitted an appeal three times, but each time, the response is: 'We received your submission but do not have enough information to reactivate your account at this time.

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