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How to make the best of Seller Forums?
by Seller_BlIVJdYD3zD3G

Hi Sellers!

I'm here today to help you improve your experience on Forums. Here are a few tips that would make your thread and/or reply clear and precise:

  • Are you posting a question regarding a process or a tool?

Please include the details of the inquiry so Moderators can understand the full context and help accordingly.

  • Do you have a specific issue that you need help with?

Please share the related information such as: Case ID of Seller Support, Order ID, SAFE-T Claim ID, etc. With that, the Community Managers will be able to do a further check.

  • Do you want to share a suggestion or an opinion?

You can include the points you believe are useful and your inputs will be gathered.

While providing the details above, please make sure your thread follows the Community Guidelines.

Regards,

Noor

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Seller_he1CPitdMU8EN
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Assistance required in managing FBA inventory in UAE
by Seller_he1CPitdMU8EN

Amazon UAE, why can’t we retrieve our fully compliant-blocked inventory (ASINs) instead of disposal, while it's not a hazardous item? Amazon is not taking action even though multiple cases and emails have been sent to inventoryappeals

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Seller_o4ftfrArynqte
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How to Remove Amazon Public Holidays
by Seller_o4ftfrArynqte
Amazon replied

SOS!! Can anybody help please because Seller Support cannot help :-(

Firstly - Eid Mubarak to everyone celebrating!

Our store (FBM fulfillment) will remain open and functional during the Eid break - we are not going anywhere. Unfortunately though, Amazon Eid Public Holidays have been set for 5th to 9th June (even longer than government announcement for private sector). I have been begging Seller Support to remove these holiday settings, as already since 2nd June, our products are tagged for 10th June delivery!!! Sadly Seller Support can only copy paste a UK setting that allows sellers to remove these Amazon set Public Holidays. Technically, these settings are not available for my UAE account (ie: Mark the checkbox next to the holiday and set it as operational day). For me, there is no check box to mark. I am not able to select the Amazon Public Holiday and change it in any way.

4 times Seller Support gave me the exact same "solution", and 4x I re-opened the case and told them its not working. Not all I get is Radio-Silence from them.

Anyone else suffering the same issue?? Did you manage to resolve it? Please tell me how.

@Seller_BlIVJdYD3zD3G @Seller_5WsK3rrVFyBk9 - CASE NUMBER 11167724422

Please please please help resolve before its too late!

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Multiple sellers on my Generic listing
by Seller_uzvQ9UmXat1TB

I am the original creator and FBA seller of a product listed under the "Generic" brand. Recently, multiple sellers have attached themselves to my ASIN, offering cheaper versions of the product. This is devaluing my listing, confusing customers, and leading to poor reviews that reflect on my FBA offer.

According to Amazon’s guidelines, only one seller is permitted to create and manage a "Generic" listing. These additional sellers are violating that policy and compromising the integrity of my listing.

Please take action to remove these sellers and help restore control of the listing to the original FBA offer.

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Use new Sale Event Planner to prepare for sale events
by News_Amazon

We've launched the Sale Event Planner to help you discover and prepare for upcoming planned sale events on Amazon like Prime Day and Back to School.

Available now in United Arab Emirates, the new tool will show you key event details such as start dates, end dates, and deadlines to configure deals.

Sale Event Planner also includes personalized recommendations so you can make the most of each event.

  • Recommends ad campaigns and deals to increase product visibility.
  • Reminds you to restock items before busy sales periods.
  • Lists deadlines to create ads and deals for each event to help you prioritize.

To use the tool, go to Sale Event Planner.

To learn about sale events and how to use the tool, go to Sale event planner.

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FBA Shipment
by Seller_RQLW6f0q9Z4ZW

Hi everyone,

I need urgent help with my FBA shipment. My shipment (ID: FBA15KF0R6XM) was scheduled for pickup on 31 May 2025, between 10:00 AM and 04:00 PM GST, but as of now, it is still waiting at my location and has not been picked up.

What’s more concerning is that the shipment status is already marked as "Shipped" in the system, and the shipment fee has been deducted. However, I have not received any call, message, or visit from the assigned carrier.

I’ve contacted support, and they mentioned that the issue has been escalated to a specialist, but with the holiday season approaching, I really need this FBA to be sent out immediately to avoid delays in my Amazon store operations.

Here are the shipment details:

Ship From:

Oud Metha Road

Ground Floor, Al Nasr Building 2

Dubai, Oud Metha, AE

AZTECH INNOVATION

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ODR Affected Due to Freight Forwarder Delivery by FedEx – Need Clarification
by Seller_xs5yIXb06NKQk

Hi everyone,

I’m reaching out regarding a recent A-to-Z claim that was granted against my account (Order ID: 702-3307911-4403438), which negatively impacted my Order Defect Rate (ODR).

The order was shipped on time via FedEx (Tracking: 288629889040) and delivered to the address provided — which turned out to be a freight forwarder. As many of you know, once a package is handed off to a freight forwarder, sellers lose all visibility and control of the shipment beyond that point.

In this case:

The package was confirmed delivered by FedEx.

The customer still opened a claim stating "Package never showed up".

Amazon granted the claim and issued a refund — which I accepted as seller-funded.

However, I dispute the ODR impact, as all seller obligations were met and the issue occurred after delivery to a third-party freight handler.

I’ve already appealed through the normal channel explaining the situation and including proof of delivery, but the ODR impact still remains. Has anyone successfully disputed similar cases, especially involving freight forwarders?

Appreciate any insights or if an Amazon rep could help clarify how ODRs are handled in such scenarios.

Thanks,

Burcin C.

Aras Store USA

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5 tips for small business success from This is Small Business podcast
by News_Amazon

In our new podcast series Small Business Bytes on This is Small Business, producer Andrea Marquez shares bite-sized insights from interviews with more than 100 US small business owners about pivotal moments, challenges, and lessons learned as they scaled their business.

In this series, Marquez explores how mindset is a powerful tool to guide long-term planning and overcome challenges:

  1. Know the problem you’re solving: Your why leads your decisions, your brand messaging, and keeps you going when things get tough. For example, Sean Brownlee founded Ravenox to create stable, meaningful jobs for veterans as they transition to civilian life. Teri Johnson created Harlem Candle Co to celebrate Black culture in the US through fragrance. Both found success by grounding their business in a clear purpose. Ask yourself: What pain point does my business address? And how does that connect to my deeper mission?
  2. Don’t wait for perfect: Trying to perfect your product before launching can stall your growth. When Val Fishbane of Spread the Love Foods launched early, real world customer data helped refine everything from the ingredients to the jar size. Consider starting small, gathering feedback, and iterating from there.
  3. Make your brand story personal: Storytelling builds emotional trust, but it needs to be rooted in something meaningful. Conchita Pleasant started Nefertiti’s Secrets after losing her hair during cancer treatment. She turned personal healing into a haircare brand focused on empowerment. Ray Phillips of Soap Sox created his product to help children in treatment facilities feel safe at bath time. These stories make customers feel seen and understood. Share the personal moment that sparked your business. Why did you decide to create this solution?
  4. Craft a pitch that hooks in seconds: A sharp elevator pitch should spark curiosity fast. Felicia Jackson (CPR Wrap) opens her pitch with a gripping moment of panic: watching her child choke and feeling powerless despite her CPR training. Matthew Tesvich (Skunk Skin) connects with humor and relatability: he jokes about his own stinky feet, then pitches odor-fighting socks. Present the problem, an emotional hook, and a simple solution, and try to do it in less than 60 seconds.
  5. Use social proof to build trust: User-generated content like reviews, social media tags, and customer photos and videos are powerful tools to grow your brand. Research shows that 70% of customers will consider user-generated content before purchasing a product. Create a branded hashtag, repost customer content (with permission), and add reviews or videos to your product pages or email newsletters.

To listen to all the episodes of This Is Small Business and Small Business Bytes, go to Amazon Music, Spotify, or Apple Podcasts

(Note: Episodes are in English.)

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Invenotry Stuck in Inbound
by Seller_McCLEcsSuk7IV

Hi Amazon Team,

Its one and half month I am facing issue my inventory stuck in FBA Inbound status and not goes live. I have tried many time but FBA review team always try to close my case without solving the issue.

They always reply with ordinary response. As small seller my 572 unit they stuck in Inbound status. At this point I really helpless and support team just making fun, wasting my time and even they will defiantly slap me with warehouse charges.

They already confirmed inventory received then why they are holding my inventory in Inbound since 1.5 months and even no one taking responsbility.

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Urgent: Missed FBA Shipment Pickup - Request for Resolution
by Seller_IY12IYxOUJmze

Dear Amazon FBA Support Team,

I hope you are doing well.

I had an appointment scheduled for the pickup of my FBA shipment, but unfortunately, no one arrived to collect it.

- Scheduled Pickup Date & Time: [04-06-2025 10am - 4pm]

- Shipment ID: [FBA15KF200PF]

- Location: [Abu Dhabi khaldiya ]

I kindly request your assistance in resolving this issue. Please let me know the next steps and when I can expect the pickup to be rescheduled. Your prompt response would be greatly appreciated, as this delay is affecting my fulfillment timeline.

Looking forward to your support and a resolution at the earliest.

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Amazon Delivery boys cheating
by Seller_SFvXLQqoMrEPO

Easy ship delivery boys booking fake orders than doing exchange order.

in exchange return sending duplicate products.

Amazon is big company, why Amazon is unable to identify wrong customers???????????????? Give me contact detail, will file police case against to fraud :

Order ID :

408-8459702-8969118

408-3674748-7113148

406-5231541-3767536

This person name Sanju (May be fake name) booking order again and again, delivery address giving different always, we have visited to delivery address too, but he is not available.

If Amazon can provide complete detail of this person, Delivery boy who is going to deliver,

Who is going to pick-up, we can file police case against him.

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