Have anyone encountered this issue?

Please share your experience and solution.

We reported an unauthorized seller who is selling under our brand mappes listing. Report submitted via Amazon brand registry>put ASIN>select the unauthorized seller>choose unauthorized distribution>agreed terms and conditions> submit.

Received email that Amazon brand registry team received an email and will check and reply in 1-2 days.

After 1-2 days received an email to provide trademark documents which we provided without delay to a particular email which was mentioned to send documents on that email.

After that, there is no result, no reply

We have done this no results loop more than 5 times and even called and reach out to the Amazon support team that was also useless.

If anyone can share useful approach that will be very much helpful.

Best Regards,