~$800 A-z INR claim lost, appeal denied. But USPS shows delivered with Signature confirmation.
REALLY FRUSTRATED! Amazon, please STOP supporting scammers.
I bough shipping label with signature required using Amazon Buy Shipping service, but did not ship it on time. The delivery is 14 days later than the promised delivery date, but it was indeed delivered to the buyer and signature confirmation is on file. Buyer opened A-z INR claim 3 days before delivery and Amazon granted his claim and refunded the order from my account.
After tracking shows the item is delivered, I contacted buyer. He opened a return request saying the item was not what he ordered. His return request was automatically approved with pre-paid return label. I contacted him again, told him the item we shipped was exactly what he ordered, and we have photos and video to prove that. I asked him what item (part # and serial #) he received, but he never told me the part # and serial #. He twice promised he would return it by some date, but he never shipped out the return package. I appeal the A-z claim by the allowed appeal date window, but Amazon denied my appeal saying "in this instance, the order was not shipped on time, and the customer reported a delivery problem." The buyer got full refund and now is happily enjoying the free $800-value item from me.
In this case, the buyer is obviously taking advantage of me and succeed in his zero-dollar shopping, WITH THE HELP OF AMAZON!
Amazon, please STOP supporting scammers.
Could any MOD please help to look into this?
~$800 A-z INR claim lost, appeal denied. But USPS shows delivered with Signature confirmation.
REALLY FRUSTRATED! Amazon, please STOP supporting scammers.
I bough shipping label with signature required using Amazon Buy Shipping service, but did not ship it on time. The delivery is 14 days later than the promised delivery date, but it was indeed delivered to the buyer and signature confirmation is on file. Buyer opened A-z INR claim 3 days before delivery and Amazon granted his claim and refunded the order from my account.
After tracking shows the item is delivered, I contacted buyer. He opened a return request saying the item was not what he ordered. His return request was automatically approved with pre-paid return label. I contacted him again, told him the item we shipped was exactly what he ordered, and we have photos and video to prove that. I asked him what item (part # and serial #) he received, but he never told me the part # and serial #. He twice promised he would return it by some date, but he never shipped out the return package. I appeal the A-z claim by the allowed appeal date window, but Amazon denied my appeal saying "in this instance, the order was not shipped on time, and the customer reported a delivery problem." The buyer got full refund and now is happily enjoying the free $800-value item from me.
In this case, the buyer is obviously taking advantage of me and succeed in his zero-dollar shopping, WITH THE HELP OF AMAZON!
Amazon, please STOP supporting scammers.
Could any MOD please help to look into this?
9 replies
Seller_kARZ2itTTksYY
Could any MOD please help to look into this?
Seller_kARZ2itTTksYY
Hello Mods, Can you please resolve this issue?
@Atlas_Amazon @Bryce_Amazon @Cade_Amazon @Charly_Amazon @Cooper_Amazon @CR_Amazon @Danika_Amazon @Danny_Amazon @Dominic_Amazon @Dougal_Amazon @Emet_Amazon @Jameson_Amazon @Joey_Amazon @KJ_Amazon @Micah_Amazon @Michelle_Amazon @Quincy_Amazon @Ricardo_Amazon @Roberto_Amazon @Roxy_Amazon @SEAmod @Steve_Amazon @Tatiana_Amazon @Troy_Amazon @Topher_Amazon @Veronica_Amazon
Seller_Sram36TnVt73c
If you didn't ship on time, you lose; end of story.
My mail carrier did not pick up my mail on February 18th for whatever reason so I canceled/refunded all of the orders that had to go out that day so I wouldn't risk losing my merchandise over Amazon's policies.
Seller_kARZ2itTTksYY
Really? Even with signature confirmation?
Where is this policy on Amazon??
Seller_kARZ2itTTksYY
That only says Buying shipping from Amazon and shipping it on time will get the claim protected. But it does not say or mean, buying shipping label from Amazon and shipping it late, but having solid proof of delivery (such as signature confirmation) will get INR claim be decided in favor of buyer.
Solid Proof of delivery should be the key to determine the outcome of the INR claim, not if you buy shipping from Amazon or if you ship it on time. Otherwise, why does Amazon still allow the order (and provide usable shipping methods if buying label from Amazon) to be shipped after the estimated shipping time?
Seller_Sram36TnVt73c
They're not going to list all the ways you are NOT covered.
Simply put, signature means nothing in these days. You have to buy your shipping on Amazon and you have to ship it on time in order to be covered in the event the customer claims they didn't get their item.
Seller_kARZ2itTTksYY
Therefore, Amazon is very much lack of common sense and lake of justice to make decisions for INR claims. That is why I am calling for Amazon STOP SUPPORTING SCAMMERS!
