Amazon won't release my money after over 9 months. Nobody can tell me why
Back in the beginning of February 2023 my account was suspended for a period of 4 days. It has been active ever since. I can sell products, and have been. But all my money has been held in reserve for over 9 months now. When you can actually talk to someone at Amazon (very rare) they tell me that this should not be happening, and they don't know why it is happening. But nobody has offered a solution or any resemblance of a logical answer. They just open another case that doesn't get answered. My oldest case is from the beginning of May, with no answer. It is now the middle of November. I need help from a real person immediately!!!
Amazon won't release my money after over 9 months. Nobody can tell me why
Back in the beginning of February 2023 my account was suspended for a period of 4 days. It has been active ever since. I can sell products, and have been. But all my money has been held in reserve for over 9 months now. When you can actually talk to someone at Amazon (very rare) they tell me that this should not be happening, and they don't know why it is happening. But nobody has offered a solution or any resemblance of a logical answer. They just open another case that doesn't get answered. My oldest case is from the beginning of May, with no answer. It is now the middle of November. I need help from a real person immediately!!!
12 replies
Seller_kIukTwdhvntAp
What was the cause of the suspension? Do you have any issues in your Account Health that you have not addressed?
Seller_2LNB7EoSpfEjP
@Cooper_Amazon still haven't heard anything. This is why I don't like to use the forums. A mod always says that their team will be with me shortly and then I never hear anything again. Please have someone look into this like you said you would. Thank you.
Steve_Amazon
Hi @Seller_2LNB7EoSpfEjP,
Steve from Amazon here, thank you for reaching out in the forums. I have reached out to an internal team to have a review of this situation completed and receive guidance.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Steve_Amazon
Hi @Seller_2LNB7EoSpfEjP,
Please refer back to previous direction given on prior communications and notices. You will need to reach out to the original complainant (email address is provided in the appeal response).
Once that is done, please provide all requested documentation in any future appeal. I have escalated this situation to the fullest of my ability at this point.
Thank you,
Steve
