Account at Risk of Deactivation
We are a seller in Uae Marketplace and our seller account in Uae at risk of deactivation due to the relation to other accounts. Our seller account was hacked last year and the hacker merged or linked his/her account in USA, Mexico and Canada with our seller account in UAE. Neither we have no relation nor we have any idea about these accounts. Now we have been instructed to submit any document which shows that you have no relation with these accounts. We have already submitted supporting documents related to the hacking but Amazon still want documents that shows you have no relation to these accounts. We have no idea what kind of documents need to be submitted as we have no idea about these accounts. Can anyone help us in this regard.
0 replies
Noor_Amazon_
Hi @Seller_5ZS7SvKgsC9LQ,
Thanks for reaching out to the Forums!
For the hacking incidence, there needs to be some proofs related to the situation. Here are some examples:
Proof of the email and credential hijacking.
Any documentation or evidence supporting their claim.
Steps taken to secure their email and account.
Proof of email and credential hijacking includes:
Unusual account activity logs or notifications.
Emails or messages from the unauthorized party.
Security alerts from your email provider.
These show evidence of unauthorized access and compromise.
Any documentation or evidence supporting your claim could include:
Screenshots of suspicious activity on the account.
Emails from the hijacker or unauthorized changes.
Security alerts from email or account services.
Communication with support about the hijacking.
Steps taken to secure an email and account include:
Changing passwords for the email and associated accounts.
Enabling two-factor authentication (2FA).
Reviewing and updating security settings.
Contacting support to report the hijacking.
A police complaint may be required to support your claim of credential hijacking, especially if criminal activity is involved
Regards,
Noor
Account at Risk of Deactivation
We are a seller in Uae Marketplace and our seller account in Uae at risk of deactivation due to the relation to other accounts. Our seller account was hacked last year and the hacker merged or linked his/her account in USA, Mexico and Canada with our seller account in UAE. Neither we have no relation nor we have any idea about these accounts. Now we have been instructed to submit any document which shows that you have no relation with these accounts. We have already submitted supporting documents related to the hacking but Amazon still want documents that shows you have no relation to these accounts. We have no idea what kind of documents need to be submitted as we have no idea about these accounts. Can anyone help us in this regard.
Account at Risk of Deactivation
We are a seller in Uae Marketplace and our seller account in Uae at risk of deactivation due to the relation to other accounts. Our seller account was hacked last year and the hacker merged or linked his/her account in USA, Mexico and Canada with our seller account in UAE. Neither we have no relation nor we have any idea about these accounts. Now we have been instructed to submit any document which shows that you have no relation with these accounts. We have already submitted supporting documents related to the hacking but Amazon still want documents that shows you have no relation to these accounts. We have no idea what kind of documents need to be submitted as we have no idea about these accounts. Can anyone help us in this regard.
0 replies
0 replies
Noor_Amazon_
Hi @Seller_5ZS7SvKgsC9LQ,
Thanks for reaching out to the Forums!
For the hacking incidence, there needs to be some proofs related to the situation. Here are some examples:
Proof of the email and credential hijacking.
Any documentation or evidence supporting their claim.
Steps taken to secure their email and account.
Proof of email and credential hijacking includes:
Unusual account activity logs or notifications.
Emails or messages from the unauthorized party.
Security alerts from your email provider.
These show evidence of unauthorized access and compromise.
Any documentation or evidence supporting your claim could include:
Screenshots of suspicious activity on the account.
Emails from the hijacker or unauthorized changes.
Security alerts from email or account services.
Communication with support about the hijacking.
Steps taken to secure an email and account include:
Changing passwords for the email and associated accounts.
Enabling two-factor authentication (2FA).
Reviewing and updating security settings.
Contacting support to report the hijacking.
A police complaint may be required to support your claim of credential hijacking, especially if criminal activity is involved
Regards,
Noor
Noor_Amazon_
Hi @Seller_5ZS7SvKgsC9LQ,
Thanks for reaching out to the Forums!
For the hacking incidence, there needs to be some proofs related to the situation. Here are some examples:
Proof of the email and credential hijacking.
Any documentation or evidence supporting their claim.
Steps taken to secure their email and account.
Proof of email and credential hijacking includes:
Unusual account activity logs or notifications.
Emails or messages from the unauthorized party.
Security alerts from your email provider.
These show evidence of unauthorized access and compromise.
Any documentation or evidence supporting your claim could include:
Screenshots of suspicious activity on the account.
Emails from the hijacker or unauthorized changes.
Security alerts from email or account services.
Communication with support about the hijacking.
Steps taken to secure an email and account include:
Changing passwords for the email and associated accounts.
Enabling two-factor authentication (2FA).
Reviewing and updating security settings.
Contacting support to report the hijacking.
A police complaint may be required to support your claim of credential hijacking, especially if criminal activity is involved
Regards,
Noor
Noor_Amazon_
Hi @Seller_5ZS7SvKgsC9LQ,
Thanks for reaching out to the Forums!
For the hacking incidence, there needs to be some proofs related to the situation. Here are some examples:
Proof of the email and credential hijacking.
Any documentation or evidence supporting their claim.
Steps taken to secure their email and account.
Proof of email and credential hijacking includes:
Unusual account activity logs or notifications.
Emails or messages from the unauthorized party.
Security alerts from your email provider.
These show evidence of unauthorized access and compromise.
Any documentation or evidence supporting your claim could include:
Screenshots of suspicious activity on the account.
Emails from the hijacker or unauthorized changes.
Security alerts from email or account services.
Communication with support about the hijacking.
Steps taken to secure an email and account include:
Changing passwords for the email and associated accounts.
Enabling two-factor authentication (2FA).
Reviewing and updating security settings.
Contacting support to report the hijacking.
A police complaint may be required to support your claim of credential hijacking, especially if criminal activity is involved
Regards,
Noor
