partial refund due to no inventory
10 units were sold while only 8 units available. The Customer asked to ship 8 units and to refund 2 remaining units. 8 units has been shipped as requested. Should we just make a partial refund through the system. We have tried that but the whole order remaines unfullfilled since 2 units are still not shipped. What is the right way to handle this situation?
Thank you
partial refund due to no inventory
10 units were sold while only 8 units available. The Customer asked to ship 8 units and to refund 2 remaining units. 8 units has been shipped as requested. Should we just make a partial refund through the system. We have tried that but the whole order remaines unfullfilled since 2 units are still not shipped. What is the right way to handle this situation?
Thank you
11 replies
Dominic_Amazon
Hi @Seller_JDLzn0xRfby05,
Dominic from Amazon here, would like to help. Can you please provide me with the order id? Is this order being fulfilled by you as the Seller or by Amazon?
Best,
Dominic
