Refund error snafu, thanks to bots
Made a stupid mistake. Offered customer a $5 partial refund to accept an earlier edition of a book. He agreed, but I got distracted so failed to take the quantity down to zero on the refund page and ended up refunding him in full -- plus $5!
I followed the prescribed procedure and asked him to contact customer service to have his card charged again. He complied and ended up in a chat with a bot who told him to keep the book and the refund! (He sent me a screen shot of the exchange.)
I did what I was supposed to and the customer was a nice guy. Any recourse?
Refund error snafu, thanks to bots
Made a stupid mistake. Offered customer a $5 partial refund to accept an earlier edition of a book. He agreed, but I got distracted so failed to take the quantity down to zero on the refund page and ended up refunding him in full -- plus $5!
I followed the prescribed procedure and asked him to contact customer service to have his card charged again. He complied and ended up in a chat with a bot who told him to keep the book and the refund! (He sent me a screen shot of the exchange.)
I did what I was supposed to and the customer was a nice guy. Any recourse?
0 replies
Xander_Amazon
That is a unique situation - curious if any other sellers have encountered that as well?
Xander_Amazon
Following up - did you already open a seller support case and if so, what was their feedback?
