Cannot Access Seller Account! (LEADERSHIP, PLEASE HELP)
I tried to access my seller account but it says "there is nothing to show here".
I have to use another person's account to be able to report this because I cannot access any Seller Page after login.
Here is the message
I was using it 12/26, but next it will not let me login. There is no way to enter this into a CASE LOG, I have to use out-of-band email access via:
https://sellercentral.amazon.com/cu/help/contact-us
I capitalize "LEADERSHIP ONLY" and give a phone number, because the reps want info through Seller account Amazon email, which the system no longer gives me access to. The reps ignore this instruction and continue to "resolve" the case with bogus solutions I assume to take credit for completing and closing the case. I just can't get past this practice and no LEADERSHIP is reprimanding them.
Tried password resets, updates to OS and Browser, different computers, Iphone, clearing cache, disabled extensions, even the account recovery process, but i am still getting the same issue. I also did not receive any recent emails stating that there was an issue with my account.
I see this same issue multiple times on the forums with Amazon Reps chiming in that they will look into it, but those threads are locked.
AMAZON MONITOR PERSON, WILL YOU PLEASE HELP?? I CAN ONLY TAKE PHONE CALLS, YOU CANNOT EMAIL ME FOR THE bestdeal-books ACCOUNT FOR MORE INFORMATION OR SOLUTIONS BECAUSE I CAN'T GET PAST THE SCREEN DISPLAY ABOVE.
Cannot Access Seller Account! (LEADERSHIP, PLEASE HELP)
I tried to access my seller account but it says "there is nothing to show here".
I have to use another person's account to be able to report this because I cannot access any Seller Page after login.
Here is the message
I was using it 12/26, but next it will not let me login. There is no way to enter this into a CASE LOG, I have to use out-of-band email access via:
https://sellercentral.amazon.com/cu/help/contact-us
I capitalize "LEADERSHIP ONLY" and give a phone number, because the reps want info through Seller account Amazon email, which the system no longer gives me access to. The reps ignore this instruction and continue to "resolve" the case with bogus solutions I assume to take credit for completing and closing the case. I just can't get past this practice and no LEADERSHIP is reprimanding them.
Tried password resets, updates to OS and Browser, different computers, Iphone, clearing cache, disabled extensions, even the account recovery process, but i am still getting the same issue. I also did not receive any recent emails stating that there was an issue with my account.
I see this same issue multiple times on the forums with Amazon Reps chiming in that they will look into it, but those threads are locked.
AMAZON MONITOR PERSON, WILL YOU PLEASE HELP?? I CAN ONLY TAKE PHONE CALLS, YOU CANNOT EMAIL ME FOR THE bestdeal-books ACCOUNT FOR MORE INFORMATION OR SOLUTIONS BECAUSE I CAN'T GET PAST THE SCREEN DISPLAY ABOVE.
0 replies
Emet_Amazon
Hello @Seller_CQR9OnQIOpmel,
Thank you for posting about your situation and inability to log in.
I tried to access my seller account but it says "there is nothing to show here".
I have to use another person's account to be able to report this because I cannot access any Seller Page after login.
I have passed your login issues to the appropriate teams along with your screenshot for further review. I understand that you do not have access to the account to see notifications or cases, so I will follow up here with updates or requests from our teams should they have any.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_roNdLQpqbVoOH
But what happens when you click "Select Account"? Nothing? Or is it grayed out?
How about when you click "Log Out"? Same?
I hope this doesn't come back to haunt you, but this IS Amazon.
