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Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

342 views
8 replies
Manage Buyer Experience
Tags:Negative reviews
10
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user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

Manage Buyer Experience
Tags:Negative reviews
10
342 views
8 replies
Reply
0 replies
user profile
Emma_Amazon
In reply to: Seller_FuWLRA2WR1MLg's post

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
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user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

342 views
8 replies
Manage Buyer Experience
Tags:Negative reviews
10
Reply
user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

Manage Buyer Experience
Tags:Negative reviews
10
342 views
8 replies
Reply
user profile

Negative review

by Seller_FuWLRA2WR1MLg

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

Manage Buyer Experience
Tags:Negative reviews
10
342 views
8 replies
Reply
0 replies
0 replies
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user profile
Emma_Amazon
In reply to: Seller_FuWLRA2WR1MLg's post

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
Follow this discussion to be notified of new activity
user profile
Emma_Amazon
In reply to: Seller_FuWLRA2WR1MLg's post

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
user profile
Emma_Amazon
In reply to: Seller_FuWLRA2WR1MLg's post

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
Reply
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