after 30 days i received return from buyer
I have received a product return after 30 days from the customer. I know the product condition is totally damaged and totally obsolete in this condition. Why does Amazon give them a refund to the buyer? This is totally a monopoly at the buyer side. Why is Amazon not taking action against this buyer?
after 30 days i received return from buyer
I have received a product return after 30 days from the customer. I know the product condition is totally damaged and totally obsolete in this condition. Why does Amazon give them a refund to the buyer? This is totally a monopoly at the buyer side. Why is Amazon not taking action against this buyer?
0 replies
Seller_IOkoD5v9ONkXa
Welcome to Amazon! This is Customer first Policy, and Sellers will face losses. You can raise claim under FBA Damaged Items Policy, with all photos, proofs etc. But this is the truth of selling on Amazon, and your margins must account for a certain % of such cases. Please note these are exceptions and not the norm, so make your profits on the normal purchases to compensate for these return losses.
Seller_15aXSYKL68PIN
amazon always do the same we sent new item customer damage them while use an amazon refund full with shipping fees which is help scamers
Noor_Amazon_
Hi @Seller_mGZ6ZLTljZh5q,
To better understand, the product was actually returnable or not? If yes, have you filed a complaint regarding the product's condition?
Regards,
Noor
