Your account has been deactivated due to inactivity.
I am checking twice a day the status of my shipments (two products) to Amazon FBA. Morning and evening. Yesterday evening, I received this email saying, "Your account has been deactivated due to inactivity". First, how is this possible If I am logged in and checking the status twice a day?
This is the Email I've got:
I click to "North America" I get this:
No matter where I click, I get this:
Clicking on reactivate, leads to this screen:
Clicking to continue sends the mail mentioned at the beginning of this post, it is an endless loop.
I also have no possibility to write to support, as every click leads to the above screen saying my account is inactive.
So, I just ordered products for over $2'000, but my account is deactivated without any possibility to reactivate it.
Any suggestions on what to do?
Thanks,
Patrick
Your account has been deactivated due to inactivity.
I am checking twice a day the status of my shipments (two products) to Amazon FBA. Morning and evening. Yesterday evening, I received this email saying, "Your account has been deactivated due to inactivity". First, how is this possible If I am logged in and checking the status twice a day?
This is the Email I've got:
I click to "North America" I get this:
No matter where I click, I get this:
Clicking on reactivate, leads to this screen:
Clicking to continue sends the mail mentioned at the beginning of this post, it is an endless loop.
I also have no possibility to write to support, as every click leads to the above screen saying my account is inactive.
So, I just ordered products for over $2'000, but my account is deactivated without any possibility to reactivate it.
Any suggestions on what to do?
Thanks,
Patrick
0 replies
Seller_CW0P5hgbsiqWX
Well, starting the 3rd week of October 2024, Amazon stopped accepting new inventory for the rest of the year. Did the two products arrive before that date?
Seller_LImVvUWeyiCfQ
Do you have a credit card entered in your account for each Marketplace? It must be a credit card, not debit or pre-paid.
Danny_Amazon
Hello @Seller_viFevQa0r72mI- and thanks for posting. In cases of inactive accounts, venturing through the 'Reinstate your account' workflow from the front page of Seller Central is the best path forward.
I can help provide this page on contacting Account Health support for further assistance if needed as well!
I hope this information helps, and that you gain account access swiftly!
Best,
Danny
