We are a long-time Brand Registered manufacturer/seller. Last month, 400+ units of one of our best-selling ASINs were flagged as defective and an automatic removal was initiated.

We received 258 units back on one pallet. Every single one of the units is in perfect sellable condition. They are double sealed and bagged EXACTLY as Amazon requires. The barcode is easily scannable. We have been selling this product for 10+ years, and there are thousands of active inventory currently attached to this listing that are packaged the exact same way. There are no shipment level issues with this ASIN - all of the products we have sent in have been received without incident. These flagged units were removed from active inventory.

As soon as we realized that Amazon made a mistake, we cancelled the remaining 144 'defective' units on the removal order but had not been sent back to us yet. Our hope is that we can get these units investigated and added back to our active inventory. We are being told by Seller Support that this is impossible. They are saying that once an item has been flagged as defective, the only option is to have it removed from your inventory. (Case ID 17391311841)

We also want a reimbursement of the removal fee for the 258 units that were incorrectly flagged as defective and sent back to us already. So far, we have been told this is also impossible - but Seller Support is clearly not reading the case details because their copy and pasted responses are vague and often irrelevant. We have supplied multiple pictures of ALL returned bottles that clearly shows them in perfect sellable condition. (Case ID 17389963261)

I would be grateful for any insight other sellers may have who have dealt with similar issues before. Browsing the forums, it looks like there have been many instances where Amazon mistakenly flagged products as defective - but I am not seeing any firm answers about a path to resolution.

Thank you in advance for your help.