New seller or system error changed the brand name on my product and I cannot send more inventory
ASIN B07N9V2F8K
Edit: I reached out to Amazon support through chat, but they just keep passing me off to the next "specialist" and I basically get the same answer. "After a review, we've determined that the attribute you would like to update for this ASIN has already been claimed by another representative of the brand." Yes, I realize someone or something hijacked my listing and changed the brand name. I would like to change it back to the correct brand name and be able to send more inventory.
I created this listing many years ago and haven't had any issue sending inventory until now. I tried to send a shipment, and now I get this error message and I can't send anymore inventory:
Your product requires approval to sell. Learn more.
Someone changed the brand from the correct and original one (One Village Trading, LTD) to JNAB. This is a brand new account and they sell auto parts. My product is a set of decorative magnets.
JL Auto Parts Shop
Visit the JL Auto Parts Shop storefront
Just launched No feedback yet
About Seller
JL Auto Parts Store is our Amazon online store and our brand is "JNAB " .
I would like some help resolving this error and be able to send shipments again. Thank you.
New seller or system error changed the brand name on my product and I cannot send more inventory
ASIN B07N9V2F8K
Edit: I reached out to Amazon support through chat, but they just keep passing me off to the next "specialist" and I basically get the same answer. "After a review, we've determined that the attribute you would like to update for this ASIN has already been claimed by another representative of the brand." Yes, I realize someone or something hijacked my listing and changed the brand name. I would like to change it back to the correct brand name and be able to send more inventory.
I created this listing many years ago and haven't had any issue sending inventory until now. I tried to send a shipment, and now I get this error message and I can't send anymore inventory:
Your product requires approval to sell. Learn more.
Someone changed the brand from the correct and original one (One Village Trading, LTD) to JNAB. This is a brand new account and they sell auto parts. My product is a set of decorative magnets.
JL Auto Parts Shop
Visit the JL Auto Parts Shop storefront
Just launched No feedback yet
About Seller
JL Auto Parts Store is our Amazon online store and our brand is "JNAB " .
I would like some help resolving this error and be able to send shipments again. Thank you.
21 replies
Seller_J46Ruz3VzvWCV
You need to tell support to escalate it too the catalog team with a clear and concise history.
Seller_0MHkkYnIABjij
yeah some of my products name was changed by newer sellers, confused, cannot fix it. It a appears to be a chinese company that is interfering with my products I have been selling for 10 years. They are copying me and then say my product is counterfeit, what a mess. My ASINS were pretty much stolen
Seller_KmTUjBZaPAate
update
I got this reply from Amazon.
Hello from Amazon Brand Registry Support, I understand that you contacted us with the issues for the ASIN B07N9V2F8K. We see that the ASIN is currently associate with the Brand : One Village Trading, LTD. Also, we’ve determined that Brand : One Village Trading, LTD has not been enrolled in Amazon Brand Registry yet. You can submit your Brand Registry application through "Amazon Brand Registry":
The problem is, I am not the brand owner. What can I do to solve this problem?
Seller_hXzxbI4Q8AGft
Same with this ASIN. B07HNM213V It used to be Aquarius as the brand name... Now it's NM.
I contacted Amazon support and they told me that they can't change the brand.
Nowhere on those cards packaging that has the name NM on it. It does however says AQUARIUS.
Seller_RWGKfP9zpnnF6
The same crooks JNAB did the same to me with one of my listings!! im trying to fight it now. Im a new seller as well!
Seller_KmTUjBZaPAate
After I opened my second case, I saw the reply today, and it said there was nothing wrong. I went to check my listing, and the original settings have been restored and I can send inventory again! I don't know what happened, but it went back to how it was before. I'm grateful.
Glenn_Amazon
Hello @Seller_KmTUjBZaPAate,
I'm sorry you have had some difficulties with your ASIN. Are you still having issues with these attributes or is the issue now resolved? If you are still having issues please provide your most recent Seller Support case and I can see what options I can offer. Thank you for your understanding.
-Glenn
Seller_aUbEyzlSSnsDJ
This is what happens when you trust amazon. You have been jacked. This is what amazon told us when we were jacked. JUST RELIST.
China sellers over US sellers. It is the amazon way.
Seller_Cj5FnWKFGUYbp
We are not registered with brand registry , this is the issue with many of our asins that have had brand name changes. We resell products from manufacturers and we do not own the brand names .
Our seller name should be registered with brand registry so we have ability to fix our own detail pages . We are authorized to sell many products , but manufacturers are not resellers on amazon.
Point is you have many fake brand registered foreign sellers that have no trademarks in the USA but are registered in amazon brand registry ( This is the problem .)
brand registry asks for trademarks in the us to register for that program .
We need ability to register for brand registry to have access to A+ content with no trademark .
We have copywrite on products that also have had illegal brand changes , but we do not access to brand registry .( that is not very helpful to a seller of 16 years on amazon US to be excluded from having control of detail pages we created in the amazon catalog over 15 years .
Many sellers on the forums report same issues with amazon support and this is a huge issue and really just bad implementation of a trouble brand registry program . You have left all the good sellers that really created amazon catalog out in the cold with no recourse .
trying to stop the old days of fraud , you have created a much worse seller experience for ALL reputable sellers and opened the door to fake brand foreign sellers that have quite frankly destroyed the amazon buying and selling experience ..
pass on to brand registry and legal and internal investigation team at amazon . I'll be publicly exposing this conduct on the seller forums for a discussion .
thank you for not listening once again !
