I Know the Reason for the Rejection of My Legit Invoice – Found on Reddit!
My 3-Month Battle with Amazon’s Broken Appeal System
- I submitted 100% legitimate invoices from my supplier, a well-known and established supplier.
Amazon rejected my first appeal without any explanation. I added even stronger proof, including:
- Bank statements proving payment to the supplier.
- Tracking numbers & order confirmation emails for all invoices from my supplier.
- A Google Drive video proving my invoices were sent directly by my supplier through email.
- Steps to verify my invoices through the supplier’s website: Simply enter my order number from the invoice and my supplier's email, and all order details will be displayed.
Amazon still rejected my appeal with the same response! How Can Amazon Accuse Me of Fake Invoices?
- I provided step-by-step instructions for Amazon to verify my invoices.
- I gave Amazon direct contact details for my supplier.
- I recorded video proof of my invoices coming directly from my supplier’s email.
I recently came across a shocking post on Reddit, written by an Amazon internal team member. They admitted that appeals are being rejected due to claims of fake documents, and in many cases, documents are wrongfully labeled as fake without proper verification.
Here’s the full screenshot of the Reddit post:
Amazon Support is NOT Helping Sellers! I have spoken with the Account Health Specialist multiple times, but I am not receiving any actual support.
Why is Amazon rejecting legitimate invoices without properly verifying them? If you got reinstated, how did you force Amazon to review your case properly?
I Know the Reason for the Rejection of My Legit Invoice – Found on Reddit!
My 3-Month Battle with Amazon’s Broken Appeal System
- I submitted 100% legitimate invoices from my supplier, a well-known and established supplier.
Amazon rejected my first appeal without any explanation. I added even stronger proof, including:
- Bank statements proving payment to the supplier.
- Tracking numbers & order confirmation emails for all invoices from my supplier.
- A Google Drive video proving my invoices were sent directly by my supplier through email.
- Steps to verify my invoices through the supplier’s website: Simply enter my order number from the invoice and my supplier's email, and all order details will be displayed.
Amazon still rejected my appeal with the same response! How Can Amazon Accuse Me of Fake Invoices?
- I provided step-by-step instructions for Amazon to verify my invoices.
- I gave Amazon direct contact details for my supplier.
- I recorded video proof of my invoices coming directly from my supplier’s email.
I recently came across a shocking post on Reddit, written by an Amazon internal team member. They admitted that appeals are being rejected due to claims of fake documents, and in many cases, documents are wrongfully labeled as fake without proper verification.
Here’s the full screenshot of the Reddit post:
Amazon Support is NOT Helping Sellers! I have spoken with the Account Health Specialist multiple times, but I am not receiving any actual support.
Why is Amazon rejecting legitimate invoices without properly verifying them? If you got reinstated, how did you force Amazon to review your case properly?
19 replies
Seller_nRFmxiQg4EGrw
Basic questions:
What were you selling?
Where did you source it? (was it an authorized WHOLESALE distributor)?
Do you have permission FROM THE BRAND to sell their products on Amazon?
Seller_bl6xiCokQ9ba3
1. Health and Home Improvement Products
2. I have sourced it from authorized supplier.
3. I don't have LOA direct from brands.
Seller_nRFmxiQg4EGrw
1. Health and Home Improvement Products
2. I have sourced it from authorized supplier.
Well, those are pretty evasive non-answers. You narrowed it down to only a few million possibilities. Guess you don't really want help
And very likely, THAT, not the garbage you found on Reddit, is the reason behind your issues. But hard to know for sure, since you don't want to admit what you've done.
Seller_3qllv6SY8mdjV
That reddit post is absolutely disgusting.
The support agent is out of line, but the real scandal is the incentives Amazon has in place. If they are reprimanding support for approving fake documents, while not also rewarding approvals of good documents, then that is a completely broken system. The incentives are obvious to the support person.
And they went 9 months doing only rejections? Who is in charge of supervising? That makes zero sense that in 9 months every document would be fake. In fact I would guess that the majority are real documents, so whoever is supervising them should get a clue.
The system should reward good work, and maybe if they have 100 cases where they approve correct documents, that gives them a free pass on accidentaly approving a fake one. You cannot have an incentive that encourages them to click fake on everything. Which any seller knows is what is going on accross the board at seller support. They just click their canned rejection response for literally every contact with sellers. Why wouldnt they?
Seller_p3VCG9GBgDbZL
Amazing, that Redit post puts it all into perspective now. I figured it was just "sourced" labor that had no idea what they were looking at and would reject my legit documents until I fought them up the ladder a few times, and then they finally get accepted. Cost me tons of money though, like you said. No surprise here, we know how Amazon runs things.
Seller_nRFmxiQg4EGrw
There is a lot of old parts to Amazon's system, and there are places where "Receipt" is mentioned. And in come cases, it can still work.
But you're an unauthorized reseller of brand name products; in these cases, Amazon needs an INVOICE, and even then, you likely need an LoA.
Where the receipt can help is if your items are in FBA, and you get a court order for Amazon to release them back to you
Another hint that those brands don't want small-time 3P sellers representing them on Amazon. (and really? All three of these brands had the same MOQ?)
Seller_HRcJa1gdGHeov
Wow, we all know this was probably true, but this pretty much confirms it:
It is safer (and easier) for Amazon employees to reject legit documents!
I am sure no mod will even touch this post, but there is no doubt that Amazon's Account Health System is beyond broken.
The Account Health system needs to be scrapped immediately!
Seller_QhvrIp4npKDGG
Thank you for this. I said exactly the same thing in an unrelated post. Amazon will bounce your documents to you a couple of time , just on principle. They don't care about the consequences . I'm going through a similar episode right now. What was good three months ago is not good anymore. They keep you guessing. I also feel that if your product had a clean slate less than 12 months ago, Amazon should go to bat for you when they get a complaint about authenticity. Tell the complainer that their/Amz internal audit proved that the product is on the up and up and that the complainer can get their money back if they don't believe them. This is ridiculous. I sell a supplement that has more than 60 % repeat sales pm. Yet, one person complain (most likely a competitor) and my product gets yanked and here we go again . Lots of time and money wasted on nonsense.
Seller_19GF8wBfQaqJL
this is done by bots. its not new. you have to raise your case to a human.
TaylorR_Amazon
Hello @Seller_bl6xiCokQ9ba3, I see that you have already posted about this issue HERE. Please follow up there if you have additional questions. It looks like you have gotten a few responses here, so I do suggest continuing the conversation under your original thread. I will close this one as a duplicate. Thank you for your understanding.
