AMAZON WRONGFULLY TOOK FUNDS FROM ME - IT WAS THEIR FAULT - HOW DARE THEY!!
As a seller on Amazon, Amazon's service has to be the worst in the world when it comes to the rights of a seller. Amazon's service in the UAE for sellers is simply shocking, as they use 3rd Party contractors and it appears they have no control or understanding of their business operation. As a seller I have used EASY SHOP as a delivery option. However, Amazon's EASY SHOP Team never come to collect the parcel when I made a sale and placed a collection slot. Therefore, my orders get canceled because of the time-lapse because Amazon can't do their job correctly in collecting the parcel. I have complained time and time again, but nothing is ever done. So I lose a sale, and the customer thinks it's my fault for the poor service, creating a bad reputation for my business. To add insult to injury, Amazon then has the nerve to take money from me in the way of a cancellation fee because Amazon has not done their job correctly in the first place. How can that work?
Looking on my account I have now noticed AED 424.74 / $115 has been taken from my account over the months for cancellation fees because Amazon cancelled the orders because their EASY SHIP service did not collect my parcels. When I spoke to the Customer Support department they are telling me their policies and procedures state I can only get a refund on cancellation fees within 30 days of the incident. AGAIN, HOW INSULTING. AMAZON CAN'T DO THEIR JOB CORRECTLY IN THE FIRST PLACE, SO I LOSE A SALE, GET A BAD REPUTATION AND THEN YOU CHARGE ME FOR YOUR INCOMPETENCE AND SUB-STANDARD SERVICE.
The fact that they take the money from me without even investigating the reason why there was a delay in the pick-up. Surely with all the technology they have in place, this is a simple process and something they should consider - that the problem was caused by them. No they possibly could not because they are never wrong. What a complete joke. This is just another case of a super powerful organisation bullying the small person/business. And eventually wrongfully taking funds without the permission of the person/business.
TOTALLY DISGUSTING.
AMAZON - YOU SHOULD BE ASHAMED OF YOURSELF.
AMAZON WRONGFULLY TOOK FUNDS FROM ME - IT WAS THEIR FAULT - HOW DARE THEY!!
As a seller on Amazon, Amazon's service has to be the worst in the world when it comes to the rights of a seller. Amazon's service in the UAE for sellers is simply shocking, as they use 3rd Party contractors and it appears they have no control or understanding of their business operation. As a seller I have used EASY SHOP as a delivery option. However, Amazon's EASY SHOP Team never come to collect the parcel when I made a sale and placed a collection slot. Therefore, my orders get canceled because of the time-lapse because Amazon can't do their job correctly in collecting the parcel. I have complained time and time again, but nothing is ever done. So I lose a sale, and the customer thinks it's my fault for the poor service, creating a bad reputation for my business. To add insult to injury, Amazon then has the nerve to take money from me in the way of a cancellation fee because Amazon has not done their job correctly in the first place. How can that work?
Looking on my account I have now noticed AED 424.74 / $115 has been taken from my account over the months for cancellation fees because Amazon cancelled the orders because their EASY SHIP service did not collect my parcels. When I spoke to the Customer Support department they are telling me their policies and procedures state I can only get a refund on cancellation fees within 30 days of the incident. AGAIN, HOW INSULTING. AMAZON CAN'T DO THEIR JOB CORRECTLY IN THE FIRST PLACE, SO I LOSE A SALE, GET A BAD REPUTATION AND THEN YOU CHARGE ME FOR YOUR INCOMPETENCE AND SUB-STANDARD SERVICE.
The fact that they take the money from me without even investigating the reason why there was a delay in the pick-up. Surely with all the technology they have in place, this is a simple process and something they should consider - that the problem was caused by them. No they possibly could not because they are never wrong. What a complete joke. This is just another case of a super powerful organisation bullying the small person/business. And eventually wrongfully taking funds without the permission of the person/business.
TOTALLY DISGUSTING.
AMAZON - YOU SHOULD BE ASHAMED OF YOURSELF.
1 reply
Seller_MZVmuqGc7i23G
THE SAD THING ABOUT IT IS, AMAZON DON'T CARE. THEY LIKE TO APPEAR OPEN AND TRANSPARENT BY HAVING SELLER FORUMS BUT THEY JUST CARRY ON DOING THE SAME THINGS. BULLYING PEOPLE, AND WRONGFULLY TAKING FUNDS FROM PEOPLE WITHOUT LOOKING INTO THINGS CORRECTLY.
ZERO MORALS, ZERO INTEGRITY.
AMAZON WRONGFULLY TOOK FUNDS FROM ME - IT WAS THEIR FAULT - HOW DARE THEY!!
As a seller on Amazon, Amazon's service has to be the worst in the world when it comes to the rights of a seller. Amazon's service in the UAE for sellers is simply shocking, as they use 3rd Party contractors and it appears they have no control or understanding of their business operation. As a seller I have used EASY SHOP as a delivery option. However, Amazon's EASY SHOP Team never come to collect the parcel when I made a sale and placed a collection slot. Therefore, my orders get canceled because of the time-lapse because Amazon can't do their job correctly in collecting the parcel. I have complained time and time again, but nothing is ever done. So I lose a sale, and the customer thinks it's my fault for the poor service, creating a bad reputation for my business. To add insult to injury, Amazon then has the nerve to take money from me in the way of a cancellation fee because Amazon has not done their job correctly in the first place. How can that work?
Looking on my account I have now noticed AED 424.74 / $115 has been taken from my account over the months for cancellation fees because Amazon cancelled the orders because their EASY SHIP service did not collect my parcels. When I spoke to the Customer Support department they are telling me their policies and procedures state I can only get a refund on cancellation fees within 30 days of the incident. AGAIN, HOW INSULTING. AMAZON CAN'T DO THEIR JOB CORRECTLY IN THE FIRST PLACE, SO I LOSE A SALE, GET A BAD REPUTATION AND THEN YOU CHARGE ME FOR YOUR INCOMPETENCE AND SUB-STANDARD SERVICE.
The fact that they take the money from me without even investigating the reason why there was a delay in the pick-up. Surely with all the technology they have in place, this is a simple process and something they should consider - that the problem was caused by them. No they possibly could not because they are never wrong. What a complete joke. This is just another case of a super powerful organisation bullying the small person/business. And eventually wrongfully taking funds without the permission of the person/business.
TOTALLY DISGUSTING.
AMAZON - YOU SHOULD BE ASHAMED OF YOURSELF.
AMAZON WRONGFULLY TOOK FUNDS FROM ME - IT WAS THEIR FAULT - HOW DARE THEY!!
As a seller on Amazon, Amazon's service has to be the worst in the world when it comes to the rights of a seller. Amazon's service in the UAE for sellers is simply shocking, as they use 3rd Party contractors and it appears they have no control or understanding of their business operation. As a seller I have used EASY SHOP as a delivery option. However, Amazon's EASY SHOP Team never come to collect the parcel when I made a sale and placed a collection slot. Therefore, my orders get canceled because of the time-lapse because Amazon can't do their job correctly in collecting the parcel. I have complained time and time again, but nothing is ever done. So I lose a sale, and the customer thinks it's my fault for the poor service, creating a bad reputation for my business. To add insult to injury, Amazon then has the nerve to take money from me in the way of a cancellation fee because Amazon has not done their job correctly in the first place. How can that work?
Looking on my account I have now noticed AED 424.74 / $115 has been taken from my account over the months for cancellation fees because Amazon cancelled the orders because their EASY SHIP service did not collect my parcels. When I spoke to the Customer Support department they are telling me their policies and procedures state I can only get a refund on cancellation fees within 30 days of the incident. AGAIN, HOW INSULTING. AMAZON CAN'T DO THEIR JOB CORRECTLY IN THE FIRST PLACE, SO I LOSE A SALE, GET A BAD REPUTATION AND THEN YOU CHARGE ME FOR YOUR INCOMPETENCE AND SUB-STANDARD SERVICE.
The fact that they take the money from me without even investigating the reason why there was a delay in the pick-up. Surely with all the technology they have in place, this is a simple process and something they should consider - that the problem was caused by them. No they possibly could not because they are never wrong. What a complete joke. This is just another case of a super powerful organisation bullying the small person/business. And eventually wrongfully taking funds without the permission of the person/business.
TOTALLY DISGUSTING.
AMAZON - YOU SHOULD BE ASHAMED OF YOURSELF.
AMAZON WRONGFULLY TOOK FUNDS FROM ME - IT WAS THEIR FAULT - HOW DARE THEY!!
As a seller on Amazon, Amazon's service has to be the worst in the world when it comes to the rights of a seller. Amazon's service in the UAE for sellers is simply shocking, as they use 3rd Party contractors and it appears they have no control or understanding of their business operation. As a seller I have used EASY SHOP as a delivery option. However, Amazon's EASY SHOP Team never come to collect the parcel when I made a sale and placed a collection slot. Therefore, my orders get canceled because of the time-lapse because Amazon can't do their job correctly in collecting the parcel. I have complained time and time again, but nothing is ever done. So I lose a sale, and the customer thinks it's my fault for the poor service, creating a bad reputation for my business. To add insult to injury, Amazon then has the nerve to take money from me in the way of a cancellation fee because Amazon has not done their job correctly in the first place. How can that work?
Looking on my account I have now noticed AED 424.74 / $115 has been taken from my account over the months for cancellation fees because Amazon cancelled the orders because their EASY SHIP service did not collect my parcels. When I spoke to the Customer Support department they are telling me their policies and procedures state I can only get a refund on cancellation fees within 30 days of the incident. AGAIN, HOW INSULTING. AMAZON CAN'T DO THEIR JOB CORRECTLY IN THE FIRST PLACE, SO I LOSE A SALE, GET A BAD REPUTATION AND THEN YOU CHARGE ME FOR YOUR INCOMPETENCE AND SUB-STANDARD SERVICE.
The fact that they take the money from me without even investigating the reason why there was a delay in the pick-up. Surely with all the technology they have in place, this is a simple process and something they should consider - that the problem was caused by them. No they possibly could not because they are never wrong. What a complete joke. This is just another case of a super powerful organisation bullying the small person/business. And eventually wrongfully taking funds without the permission of the person/business.
TOTALLY DISGUSTING.
AMAZON - YOU SHOULD BE ASHAMED OF YOURSELF.
1 reply
1 reply
Seller_MZVmuqGc7i23G
THE SAD THING ABOUT IT IS, AMAZON DON'T CARE. THEY LIKE TO APPEAR OPEN AND TRANSPARENT BY HAVING SELLER FORUMS BUT THEY JUST CARRY ON DOING THE SAME THINGS. BULLYING PEOPLE, AND WRONGFULLY TAKING FUNDS FROM PEOPLE WITHOUT LOOKING INTO THINGS CORRECTLY.
ZERO MORALS, ZERO INTEGRITY.
Seller_MZVmuqGc7i23G
THE SAD THING ABOUT IT IS, AMAZON DON'T CARE. THEY LIKE TO APPEAR OPEN AND TRANSPARENT BY HAVING SELLER FORUMS BUT THEY JUST CARRY ON DOING THE SAME THINGS. BULLYING PEOPLE, AND WRONGFULLY TAKING FUNDS FROM PEOPLE WITHOUT LOOKING INTO THINGS CORRECTLY.
ZERO MORALS, ZERO INTEGRITY.
Seller_MZVmuqGc7i23G
THE SAD THING ABOUT IT IS, AMAZON DON'T CARE. THEY LIKE TO APPEAR OPEN AND TRANSPARENT BY HAVING SELLER FORUMS BUT THEY JUST CARRY ON DOING THE SAME THINGS. BULLYING PEOPLE, AND WRONGFULLY TAKING FUNDS FROM PEOPLE WITHOUT LOOKING INTO THINGS CORRECTLY.
ZERO MORALS, ZERO INTEGRITY.
