No disbursements - everything going into reserve 2 months
All of my profits are going into account level reserve for going on two months now. I have called almost daily for help. The first person told me it is a glitch and to just wait. The next representative said they have no idea and they'll transfer it to another team that will call me within 24 hours. That was 3 weeks ago. I have been calling every week, sometimes multiple times a day and each representative now says the same thing "we are transferring this to the payments team they will email you within 48 hours." Again, the 48 hours comes and goes over and over and nobody calls. All the while, sales continue, and all the profits go into reserve. Account is in perfect health.
No disbursements - everything going into reserve 2 months
All of my profits are going into account level reserve for going on two months now. I have called almost daily for help. The first person told me it is a glitch and to just wait. The next representative said they have no idea and they'll transfer it to another team that will call me within 24 hours. That was 3 weeks ago. I have been calling every week, sometimes multiple times a day and each representative now says the same thing "we are transferring this to the payments team they will email you within 48 hours." Again, the 48 hours comes and goes over and over and nobody calls. All the while, sales continue, and all the profits go into reserve. Account is in perfect health.
16 replies
Seller_xzyOLiUJw8PXP
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon
Seller_kIukTwdhvntAp
"That was 3 weeks ago. I have been calling every week, sometimes multiple times a day and each representative now says the same thing "we are transferring this to the payments team they will email you within 48 hours." "
Every time you contact them you go to the BACK of the line.
Virtually every new seller has a reserve set up by Amazon. That amount is to cover any 'problems' if the new seller turns out to be a fraudster.
Ar some point it may (or may not) go down as to the amount they hold. Back in the past they used to eliminate the reserve but it sounds like they no longer do that.
About that 48 hour part---------------
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
Honestly if anything less than two to three weeks is 'too long for waiting' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
AND, it’s a weekend and all the MODS are off partying.
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Seller_xzyOLiUJw8PXP
@Steve_Amazon @Wyatt_Amazon@Yokie_Amazon@Glenn_Amazon@Cooper_Amazon@Emet_Amazon@Bryce_Amazon@Micah_Amazon
Seller_UjIpKYArUEdrs
Ask if there is a lien on your account. Had similar issues for 3 months last spring. A 3rd party loan company had put a lien against my account. Amazon wouldn't tell me, and neither did the loan company for almost 13 weeks. They just kept telling me they'd open a case. Then the opened case would time out and auto close. Ruined my business, still to this day I'm struggling because of it.
