Buyer Rejects Delivery, and I pay the charges???
We recently got a request from a buyer to cancel the order after it was already shipped. As this was not possible, buyer then rejected the delivery.
My question is...
1. Why has Amazon refunded the buyer without returning the item back to me? I don't see this item in refund/return request, or any other claim area on seller central.
2. Why has Amazon refunded the shipping fees on the item? Why should I pay for the shipping when the buyer cancelled late??
3. How can I claim this item cost & shipping cost back from Amazon now?
Any answers here will help.
Thanks
14 replies
Seller_IOkoD5v9ONkXa
Hello @SiestaSafari
This is the Amazon Policy, Buyer can refuse to accept the item at the time of Delivery (for COD Orders) or cancel the Order post shipment before receiving, and Amazon issues instant Refund to the Buyer. Sellers have to bear the Shipping/FBA Cost for all such cases. Your item will be available in the Inventory in 1-2 working days.
The only option is to "Report Abuse", but chances are slim to receive the money back.
Seller_QCvSmWsPmxJ4B
Thats the one of the down side of sellers here at amazon where we pay and suffer for things that we dont even responsible for it
there are many cases like that customer USE things and returns it and seller get a used product and pay double charges as well
so these are the policies that competitors and buyers and exploiting but amazon is silent because either way they are making money FROM US or FROM BUYER so its a win win for them
There must be check and balance for customers as well not just a BLIND REUTRN POLICY.
One customer returned the product REASON BOUGHT BY MISTAKE and we pay the charges it doesnot make sense at all
so after reading so many of our fellow sellers concerns i think its time for all of us starting finding other market places as well and start sale there where sellers are considered human fellows and have some rights as well
I hope our fair opinions dont gets effect on our accounts HEALTH.....
Seller_i5Gjc6m1svaTZ
doesnt seem there is any way as its stated in amazons policy so they dont care if u dont agree dont sell thats how they work kinda sad got so many customers like this
Seller_D2gjp6UY2tCRj
Because you are not using integrated courier partner amazon only accept some of courier partners who integrated with amazon like Aramex & UPS &DHL.
Seller_HHoU6lSFRP08W
buyer return requst my 1 item and my amount detect my acount but item not return in my addres
Seller_ppa8PdkdxOzwn
Same issue brother customer reject the product but i pay the charges
Seller_bK31UQTu0zXew
Have you tried opening a case with seller support asking them to refund the orders marked as rejected by the buyer / undeliverable?
I have been getting my shipping fees reimbursed for a year now.
Below is the link from Amazon T&Cs regarding the situations when reimbursement is valid.
https://sellercentral.amazon.ae/help/hub/reference/G202123990?referral=AZWIQ9KMBA3DX_ARBENCIP45M7W
You will have to send the request within 30 days of the order rejection and also mention each order ID individually.
Hope this helps.
Seller_5SXAaAr73LFKo
This is only for easyship, for FBA you have to pay the charges
Buyer Rejects Delivery, and I pay the charges???
We recently got a request from a buyer to cancel the order after it was already shipped. As this was not possible, buyer then rejected the delivery.
My question is...
1. Why has Amazon refunded the buyer without returning the item back to me? I don't see this item in refund/return request, or any other claim area on seller central.
2. Why has Amazon refunded the shipping fees on the item? Why should I pay for the shipping when the buyer cancelled late??
3. How can I claim this item cost & shipping cost back from Amazon now?
Any answers here will help.
Thanks
Buyer Rejects Delivery, and I pay the charges???
We recently got a request from a buyer to cancel the order after it was already shipped. As this was not possible, buyer then rejected the delivery.
My question is...
1. Why has Amazon refunded the buyer without returning the item back to me? I don't see this item in refund/return request, or any other claim area on seller central.
2. Why has Amazon refunded the shipping fees on the item? Why should I pay for the shipping when the buyer cancelled late??
3. How can I claim this item cost & shipping cost back from Amazon now?
Any answers here will help.
Thanks
14 replies
14 replies
Seller_IOkoD5v9ONkXa
Hello @SiestaSafari
This is the Amazon Policy, Buyer can refuse to accept the item at the time of Delivery (for COD Orders) or cancel the Order post shipment before receiving, and Amazon issues instant Refund to the Buyer. Sellers have to bear the Shipping/FBA Cost for all such cases. Your item will be available in the Inventory in 1-2 working days.
The only option is to "Report Abuse", but chances are slim to receive the money back.
Seller_QCvSmWsPmxJ4B
Thats the one of the down side of sellers here at amazon where we pay and suffer for things that we dont even responsible for it
there are many cases like that customer USE things and returns it and seller get a used product and pay double charges as well
so these are the policies that competitors and buyers and exploiting but amazon is silent because either way they are making money FROM US or FROM BUYER so its a win win for them
There must be check and balance for customers as well not just a BLIND REUTRN POLICY.
One customer returned the product REASON BOUGHT BY MISTAKE and we pay the charges it doesnot make sense at all
so after reading so many of our fellow sellers concerns i think its time for all of us starting finding other market places as well and start sale there where sellers are considered human fellows and have some rights as well
I hope our fair opinions dont gets effect on our accounts HEALTH.....
Seller_i5Gjc6m1svaTZ
doesnt seem there is any way as its stated in amazons policy so they dont care if u dont agree dont sell thats how they work kinda sad got so many customers like this
Seller_D2gjp6UY2tCRj
Because you are not using integrated courier partner amazon only accept some of courier partners who integrated with amazon like Aramex & UPS &DHL.
Seller_HHoU6lSFRP08W
buyer return requst my 1 item and my amount detect my acount but item not return in my addres
Seller_ppa8PdkdxOzwn
Same issue brother customer reject the product but i pay the charges
Seller_bK31UQTu0zXew
Have you tried opening a case with seller support asking them to refund the orders marked as rejected by the buyer / undeliverable?
I have been getting my shipping fees reimbursed for a year now.
Below is the link from Amazon T&Cs regarding the situations when reimbursement is valid.
https://sellercentral.amazon.ae/help/hub/reference/G202123990?referral=AZWIQ9KMBA3DX_ARBENCIP45M7W
You will have to send the request within 30 days of the order rejection and also mention each order ID individually.
Hope this helps.
Seller_5SXAaAr73LFKo
This is only for easyship, for FBA you have to pay the charges
Seller_IOkoD5v9ONkXa
Hello @SiestaSafari
This is the Amazon Policy, Buyer can refuse to accept the item at the time of Delivery (for COD Orders) or cancel the Order post shipment before receiving, and Amazon issues instant Refund to the Buyer. Sellers have to bear the Shipping/FBA Cost for all such cases. Your item will be available in the Inventory in 1-2 working days.
The only option is to "Report Abuse", but chances are slim to receive the money back.
Seller_IOkoD5v9ONkXa
Hello @SiestaSafari
This is the Amazon Policy, Buyer can refuse to accept the item at the time of Delivery (for COD Orders) or cancel the Order post shipment before receiving, and Amazon issues instant Refund to the Buyer. Sellers have to bear the Shipping/FBA Cost for all such cases. Your item will be available in the Inventory in 1-2 working days.
The only option is to "Report Abuse", but chances are slim to receive the money back.
Seller_QCvSmWsPmxJ4B
Thats the one of the down side of sellers here at amazon where we pay and suffer for things that we dont even responsible for it
there are many cases like that customer USE things and returns it and seller get a used product and pay double charges as well
so these are the policies that competitors and buyers and exploiting but amazon is silent because either way they are making money FROM US or FROM BUYER so its a win win for them
There must be check and balance for customers as well not just a BLIND REUTRN POLICY.
One customer returned the product REASON BOUGHT BY MISTAKE and we pay the charges it doesnot make sense at all
so after reading so many of our fellow sellers concerns i think its time for all of us starting finding other market places as well and start sale there where sellers are considered human fellows and have some rights as well
I hope our fair opinions dont gets effect on our accounts HEALTH.....
Seller_QCvSmWsPmxJ4B
Thats the one of the down side of sellers here at amazon where we pay and suffer for things that we dont even responsible for it
there are many cases like that customer USE things and returns it and seller get a used product and pay double charges as well
so these are the policies that competitors and buyers and exploiting but amazon is silent because either way they are making money FROM US or FROM BUYER so its a win win for them
There must be check and balance for customers as well not just a BLIND REUTRN POLICY.
One customer returned the product REASON BOUGHT BY MISTAKE and we pay the charges it doesnot make sense at all
so after reading so many of our fellow sellers concerns i think its time for all of us starting finding other market places as well and start sale there where sellers are considered human fellows and have some rights as well
I hope our fair opinions dont gets effect on our accounts HEALTH.....
Seller_i5Gjc6m1svaTZ
doesnt seem there is any way as its stated in amazons policy so they dont care if u dont agree dont sell thats how they work kinda sad got so many customers like this
Seller_i5Gjc6m1svaTZ
doesnt seem there is any way as its stated in amazons policy so they dont care if u dont agree dont sell thats how they work kinda sad got so many customers like this
Seller_D2gjp6UY2tCRj
Because you are not using integrated courier partner amazon only accept some of courier partners who integrated with amazon like Aramex & UPS &DHL.
Seller_D2gjp6UY2tCRj
Because you are not using integrated courier partner amazon only accept some of courier partners who integrated with amazon like Aramex & UPS &DHL.
Seller_HHoU6lSFRP08W
buyer return requst my 1 item and my amount detect my acount but item not return in my addres
Seller_HHoU6lSFRP08W
buyer return requst my 1 item and my amount detect my acount but item not return in my addres
Seller_ppa8PdkdxOzwn
Same issue brother customer reject the product but i pay the charges
Seller_ppa8PdkdxOzwn
Same issue brother customer reject the product but i pay the charges
Seller_bK31UQTu0zXew
Have you tried opening a case with seller support asking them to refund the orders marked as rejected by the buyer / undeliverable?
I have been getting my shipping fees reimbursed for a year now.
Below is the link from Amazon T&Cs regarding the situations when reimbursement is valid.
https://sellercentral.amazon.ae/help/hub/reference/G202123990?referral=AZWIQ9KMBA3DX_ARBENCIP45M7W
You will have to send the request within 30 days of the order rejection and also mention each order ID individually.
Hope this helps.
Seller_bK31UQTu0zXew
Have you tried opening a case with seller support asking them to refund the orders marked as rejected by the buyer / undeliverable?
I have been getting my shipping fees reimbursed for a year now.
Below is the link from Amazon T&Cs regarding the situations when reimbursement is valid.
https://sellercentral.amazon.ae/help/hub/reference/G202123990?referral=AZWIQ9KMBA3DX_ARBENCIP45M7W
You will have to send the request within 30 days of the order rejection and also mention each order ID individually.
Hope this helps.
Seller_5SXAaAr73LFKo
This is only for easyship, for FBA you have to pay the charges
Seller_5SXAaAr73LFKo
This is only for easyship, for FBA you have to pay the charges
Seller_PYQqomm4LUM6Y
i have faced a similar situation
