Need help from Amazon admin : Application for account reactivation and I am requesting an extension of time to submit the utility bill. Case : 17763773811
I am writing regarding the recent deactivation of my Amazon seller account. I understand that as part of the reactivation process, I am required to submit a utility bill displaying my name and address.
I was told by Amazon Health Support that you should submit any documents where your name and address are visible. So, I have already submitted a genuine document where both my name and address are clearly visible. However, I was recently notified that the document was not accepted. I respectfully request that you reconsider my submission, as the document is authentic and accurately reflects my current residence.
Unfortunately, in the area where I reside, obtaining a traditional utility bill is a time-consuming and difficult process. If the previously submitted document cannot be accepted, I kindly ask for some additional time to obtain the necessary paperwork. Once the utility bill becomes available, I will promptly submit it for your review.
I kindly request an extension to submit the utility bill and ask that you consider reactivating my account in the meantime. This will allow me to continue running my business while I work on acquiring the required documentation.
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I have contacted Amazon regarding this. They are asking me to submit a bill where my name and address will be visible. Please help me because I am unable to start the business due to Amazon seller account being inactive. Amazon admin I hope you will look into my case and resolve my problem. Case: 17763773811
Thank you for your understanding and support. I look forward to your response.
Need help from Amazon admin : Application for account reactivation and I am requesting an extension of time to submit the utility bill. Case : 17763773811
I am writing regarding the recent deactivation of my Amazon seller account. I understand that as part of the reactivation process, I am required to submit a utility bill displaying my name and address.
I was told by Amazon Health Support that you should submit any documents where your name and address are visible. So, I have already submitted a genuine document where both my name and address are clearly visible. However, I was recently notified that the document was not accepted. I respectfully request that you reconsider my submission, as the document is authentic and accurately reflects my current residence.
Unfortunately, in the area where I reside, obtaining a traditional utility bill is a time-consuming and difficult process. If the previously submitted document cannot be accepted, I kindly ask for some additional time to obtain the necessary paperwork. Once the utility bill becomes available, I will promptly submit it for your review.
I kindly request an extension to submit the utility bill and ask that you consider reactivating my account in the meantime. This will allow me to continue running my business while I work on acquiring the required documentation.
=====================================
I have contacted Amazon regarding this. They are asking me to submit a bill where my name and address will be visible. Please help me because I am unable to start the business due to Amazon seller account being inactive. Amazon admin I hope you will look into my case and resolve my problem. Case: 17763773811
Thank you for your understanding and support. I look forward to your response.
5 replies
Seller_OvL8C4BJWiuS9
A utility bill is part of the verification process, so no, they will not extend anything. When and if you procure it, then you can submit (name and addresses have to match EXACTLY as to what you used to sign up with.
Seller_rI7BZIczK8iAC
Your account is deactivated. You don't need to ask
You can take your time. As soon as you are able to provide a utility bill (mobile phone, fix line, electricity, gaz etc.) in your name with a Notarized Translation Amazon will reconsider to reactivate your account.
No, Amazon will never
No utility bill - no seller account.
Seller_rI7BZIczK8iAC
You get a utility bill for example from your electricity provider, you go with this bill to an official translation office and you ask them to do a notarized translation. That has nothing to do with a notary or a lawyer.
Emet_Amazon
Hello @Seller_kNPO0sdVEH0G1,
Thank you for posting your concerns with your account deactivation and verification request.
I am writing regarding the recent deactivation of my Amazon seller account. I understand that as part of the reactivation process, I am required to submit a utility bill displaying my name and address.
I was told by Amazon Health Support that you should submit any documents where your name and address are visible. So, I have already submitted a genuine document where both my name and address are clearly visible. However, I was recently notified that the document was not accepted. I respectfully request that you reconsider my submission, as the document is authentic and accurately reflects my current residence.
Unfortunately, in the area where I reside, obtaining a traditional utility bill is a time-consuming and difficult process. If the previously submitted document cannot be accepted, I kindly ask for some additional time to obtain the necessary paperwork. Once the utility bill becomes available, I will promptly submit it for your review.
I appreciate you sharing all this information and the related case ID. I understand that in your physical location it may be difficult to obtain a utility bill but this will be a requirement to complete the verification process. Upon review of the case, I also see the submission of a receipt for a domain or website renewal. This unfortunately will not be accepted or considered valid, as it does not meet our minimum requirements.
A standard utility bill will consist of one of the follow utilities: piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service. These documents themselves also have requirements to ensure they meet our standards to be legible and include all required information. Please review our seller identity verification page for more details on what we consider a valid document in this situation.
Notarized translations are accepted when your documents original language falls outside the supported languages, which can also be seen in the help page I provided above. Please ensure you provide the original document in a supported language, or provide both the original language document, and the notarized translation of the original.
Once we are able to confirm all the information necessary, the account will be eligible for reactivation. If you encounter any additional issues, you are welcome to continue following up here for additional support.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
