I has two shipments lost in Amazon warehouse. Because of that, I totally missed Prime Day sell.

After negotiation with freight forwarder, it's very clear that my shipments lost in Amazon warehouse. My shipments were supposed to be delivered to IND9. On the scheduled delivery day, IND9 was totally full. Amazon carrier picked up my shipments and sent them to another wareshoue IGQ1 per Amazon dispatch's request. That was a huge mistake. Both IND9 and IGQ1 refused to deal with my shipments and the shipments were closed with discrepancies.

I opened a case to investigate and asked for reimbursement. I provided the signed Bill of Lading per seller support's request. What the seller support wants to prove is the shipments were delivered to Amazon warehouse successfully. So I provided the email between my freight forwarder and Amazon staff, in which Amazon staff confirmed that the shipments were uploaded in IGQ1 and they tried to reach out IGQ1 to let them send the shipments back to IND9 but failed.

What a simple and clear situation here! But the seller support kept telling me the document (Bill of Lading) doesn't meet the required and closed the case. I reopned the case and pointed out the signature in the Bill of Lading and highlighted what Amazon staff confirmed in their email that the shipments were loaded at Amazon warehouse IGQ1 again and again, seems the seller support was a robot. She kept sending me the same email and closing my case without telling me what the problem is.

I never expect any real issue can be fixed by seller support in a few cases. This experience still makes me despressed and hopeless. Can any one help share some light what should I do next?

@Jameson_Amazon, any suggestion is highly appreciated!

Please find the Amazon staff confirmation that shipments were uploaded in IGQ1.