Good Evening @Seller_fEMS6ZqnMB0ns - I wanted to check in on your thread and see if you still required assistance regarding your Helium 10 account?

If you have already worked with Amazon Selling Partner Support, I’d be happy to start investigating if you could provide me with the case ID.

If you need to reach out to Helium 10 Customer Support you can contact them on this link HERE.

If the issue is already resolved, please disregard this message and have a wonderful week. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. ~ Cooper_Amazon