Hello everyone,

I have run into an issue with violating the multiple account policy by opening more than one account, due to a violation of the Multiple Account Policy. Unfortunately, my current account, DesignCreator, has been deactivated due to a perceived violation of this policy.

Here's my situation:

1. My initial account, Design_creator (registered in 2021), was deactivated soon after registration. I was instantly requested to submit a utility bill for address verification. However, despite attempting to provide the requested documentation repeatedly over the past 2 years, my submissions were consistently rejected.
2. Disappointed by the lack of progress I unintentionally violated Amazon's multiple account policy by creating a new account, Trade_Treasure. This account was later deactivated within a week due to its relation to my initial account.
3. I contacted Amazon customer support wanting to permanently close both accounts. I was advised to go through the account closure process through the data deletion procedure (https://www.amazon.com/privacy/data-deletion). Following these instructions, I permanently lost access to both accounts Design_creator and Trade_Treasure.
4. Believing all previous accounts were closed, I registered my current DesignCreator account using the same credentials(email, mobile number etc.). I successfully submitted a utility bill and completed the verification process, leading to account activation.
5. Unfortunately, my current account, DesignCreator, was deactivated within a day due to its relation to the intial deactivated account, Design_creator. After receiving the deactivation notice, I contacted seller support and following their recommendation, I wrote an appeal for the related Design_creator account, filing an appeal from my current account.

I explicitly stated in my appeal that I was requesting the verificationon utility bill for the Design_creator account and provided the required utility bill documentation. However, both my first appeals were addressed to a my current account, not to the related account, Design_creator.

I don't know what to do. I can't open any cases as it causes an automatic rejection and I get a call from seller support.

Could you manually review my appeal to the related account or forward to the department that handles problems like mine?

I've attached screenshots of the last notification.

Sincerely,

Andrii Shuvlov