Strange Product Rating Errors
Hello!
We have noticed a strange error with Product Rating details shown on the one of our Listings.
Parent ASIN B0D4YN6N2Q: As per below photos, it shows that Product has received 75% 3-Star Ratings, and 25% 5-Star Ratings, out of Total 3 Ratings. This is wrong, as there are 2 Reviews with 5 Star Ratings, and if the Total Ratings are 3 only, then 66% Ratings are 5 Star & 33% Ratings are 3-Star. Please see the Review Photos also below.
Please see snapshot from 1-2 weeks back also. The total ratings earlier were also 3 only, but the average and % distribution has changed now compared to last week. This strange error has unfortunately de-rated our Product and can actually mislead the Buyers as well.
We created case with Seller Support (10077664532), but it was "Transferred" without any resolution! We created another case (10081833122) where we received reply about the Average Rating calculation, but despite asking twice, no explanation of the % distribution changing. What should we do in this case, is there any other Support team whom we should approach? There is no response if we send email to "community-help@amazon.ae".
Fellow Seller Friends, have you noticed any such anomalies with your product ratings? How did you manage to resolve it, if at all?
Sincerely hoping for some help from Community Managers @Noor_Amazon_ @Adam_Amazon_.
2 replies
Noor_Amazon_
Hi @Seller_IOkoD5v9ONkXa,
Thanks for reaching out to the Forums!
In fact the calculations related to star ratings don't only take the average, it's related to many factors such as the review's type (verified or not), the age of the review (newer vs older ones) and their helpfulness.
So to make it simple, it's not a calculation only based on the average but on a full model taking into account different aspects. Each aspect has its own influence and based on the weight it carries the final calculation is done for the overall rating.
Regards,
Noor
Strange Product Rating Errors
Hello!
We have noticed a strange error with Product Rating details shown on the one of our Listings.
Parent ASIN B0D4YN6N2Q: As per below photos, it shows that Product has received 75% 3-Star Ratings, and 25% 5-Star Ratings, out of Total 3 Ratings. This is wrong, as there are 2 Reviews with 5 Star Ratings, and if the Total Ratings are 3 only, then 66% Ratings are 5 Star & 33% Ratings are 3-Star. Please see the Review Photos also below.
Please see snapshot from 1-2 weeks back also. The total ratings earlier were also 3 only, but the average and % distribution has changed now compared to last week. This strange error has unfortunately de-rated our Product and can actually mislead the Buyers as well.
We created case with Seller Support (10077664532), but it was "Transferred" without any resolution! We created another case (10081833122) where we received reply about the Average Rating calculation, but despite asking twice, no explanation of the % distribution changing. What should we do in this case, is there any other Support team whom we should approach? There is no response if we send email to "community-help@amazon.ae".
Fellow Seller Friends, have you noticed any such anomalies with your product ratings? How did you manage to resolve it, if at all?
Sincerely hoping for some help from Community Managers @Noor_Amazon_ @Adam_Amazon_.
Strange Product Rating Errors
Hello!
We have noticed a strange error with Product Rating details shown on the one of our Listings.
Parent ASIN B0D4YN6N2Q: As per below photos, it shows that Product has received 75% 3-Star Ratings, and 25% 5-Star Ratings, out of Total 3 Ratings. This is wrong, as there are 2 Reviews with 5 Star Ratings, and if the Total Ratings are 3 only, then 66% Ratings are 5 Star & 33% Ratings are 3-Star. Please see the Review Photos also below.
Please see snapshot from 1-2 weeks back also. The total ratings earlier were also 3 only, but the average and % distribution has changed now compared to last week. This strange error has unfortunately de-rated our Product and can actually mislead the Buyers as well.
We created case with Seller Support (10077664532), but it was "Transferred" without any resolution! We created another case (10081833122) where we received reply about the Average Rating calculation, but despite asking twice, no explanation of the % distribution changing. What should we do in this case, is there any other Support team whom we should approach? There is no response if we send email to "community-help@amazon.ae".
Fellow Seller Friends, have you noticed any such anomalies with your product ratings? How did you manage to resolve it, if at all?
Sincerely hoping for some help from Community Managers @Noor_Amazon_ @Adam_Amazon_.
2 replies
2 replies
Noor_Amazon_
Hi @Seller_IOkoD5v9ONkXa,
Thanks for reaching out to the Forums!
In fact the calculations related to star ratings don't only take the average, it's related to many factors such as the review's type (verified or not), the age of the review (newer vs older ones) and their helpfulness.
So to make it simple, it's not a calculation only based on the average but on a full model taking into account different aspects. Each aspect has its own influence and based on the weight it carries the final calculation is done for the overall rating.
Regards,
Noor
Noor_Amazon_
Hi @Seller_IOkoD5v9ONkXa,
Thanks for reaching out to the Forums!
In fact the calculations related to star ratings don't only take the average, it's related to many factors such as the review's type (verified or not), the age of the review (newer vs older ones) and their helpfulness.
So to make it simple, it's not a calculation only based on the average but on a full model taking into account different aspects. Each aspect has its own influence and based on the weight it carries the final calculation is done for the overall rating.
Regards,
Noor
Noor_Amazon_
Hi @Seller_IOkoD5v9ONkXa,
Thanks for reaching out to the Forums!
In fact the calculations related to star ratings don't only take the average, it's related to many factors such as the review's type (verified or not), the age of the review (newer vs older ones) and their helpfulness.
So to make it simple, it's not a calculation only based on the average but on a full model taking into account different aspects. Each aspect has its own influence and based on the weight it carries the final calculation is done for the overall rating.
Regards,
Noor
