Why is my product upload always system error
Since yesterday, I have made no less than six attempts to upload the product, but I still cannot submit it. All my information has been filled out, and the system still keeps reporting errors, saying "There was an error when I tried to process your request, and we are dealing with it". However, I have waited for two days, but still haven't handled it, and there is still an error. What am I supposed to do? I'm really breaking down, breaking down
Why is my product upload always system error
Since yesterday, I have made no less than six attempts to upload the product, but I still cannot submit it. All my information has been filled out, and the system still keeps reporting errors, saying "There was an error when I tried to process your request, and we are dealing with it". However, I have waited for two days, but still haven't handled it, and there is still an error. What am I supposed to do? I'm really breaking down, breaking down
4 replies
Seller_fYSs90PNX40ab
I am having a similar issue. I input a new product directly tonight on Amazon and I received this error continuously:
"An error occurred when we tried to process your request. We apologize for the inconvience. Rest assured that we are working to resolve the problem as soon as possible. Please try again at a later time.2024-05-12T03:54:54.755Z"
And even when I go to the saved product Draft it sends this error message" Service Unavailable -We apologise for the inconvenience. Our technical staff is working on a solution. Please try again shortly. (OPF-503)"
This has been a problem when trying to add products repeatedly for years.
Glenn_Amazon
Hi there @Seller_YDNONP7pjMVk3 and @Seller_fYSs90PNX40ab,
I'm sorry you have had some difficulties with your uploads. Ae you still having these issues or has the issue passed? If not I recommend reviewing to ensure that you are using a compatible browser. Chrome and Firefox are the most compatible browsers for Seller Central.
If you are still having the error please provide your most recent Seller Support Case on the issue and I will investigate to see what escalation options exist. Thank you for your understanding.
-Glenn
