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Seller_ogqbG0HlQuYoY

AMAZON SHIPPING LABEL (Amazon should claim the insurance on USPS), USPS carrier, damaged item during transit, denied due to not item to be inspected

Hello,

I just need a suggestion regarding that USPS carrier. We are selling a perishable goods, Amazon does not accept returm on those. I use the USPS carrier, Amazon keeps on refunding the buyer.

I think amazon should be the one claiming the insurance if the item is damaged during transit. If we claim the insurance we cannot do that as the USPS wants the item to be inspected.

is there any easy way as amazon seller to claim the insurance through USPS.

150 views
6 replies
Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
10
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user profile
Seller_ogqbG0HlQuYoY

AMAZON SHIPPING LABEL (Amazon should claim the insurance on USPS), USPS carrier, damaged item during transit, denied due to not item to be inspected

Hello,

I just need a suggestion regarding that USPS carrier. We are selling a perishable goods, Amazon does not accept returm on those. I use the USPS carrier, Amazon keeps on refunding the buyer.

I think amazon should be the one claiming the insurance if the item is damaged during transit. If we claim the insurance we cannot do that as the USPS wants the item to be inspected.

is there any easy way as amazon seller to claim the insurance through USPS.

Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
10
150 views
6 replies
Reply
6 replies
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_ogqbG0HlQuYoY's post

No, you're really out of luck with anything except for a lost package when it comes to their insurance due to them wanting to do an inspection and most buyers not willing to go to extra effort to help in this regard. I think the USPS just uses it as a way to get out of paying insurance claims.

60
user profile
Seller_N1gTSljSnOAA4
In reply to: Seller_ogqbG0HlQuYoY's post

Amazon is not the carrier, USPS is. Claims will need to be submitted to them.

00
user profile
Seller_LozVbcNSprfMf
In reply to: Seller_ogqbG0HlQuYoY's post

Hello,

I had similar experiences with USPS. There were my steps:

1. Go to USPS Website and submit all documents and pictures to support your claims. Make sure that you have the evidence from the buyer that the item(s) was/were damaged during the transport.

2. If USPS asks you to go to nearest post office, go there and file the claim and bring the evidence if you have one.

3. If USPS denied your claim, plead on time and plead again if denied.

4. Last steps which usually work: Send your claim/grief to USPS Inspector General with all evidences that you have. You can do this online. This will usually bring the solution to the matter. If your evidences are strong and you have responded on time, you should win your case(s).

Thanks

30
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user profile
Seller_ogqbG0HlQuYoY

AMAZON SHIPPING LABEL (Amazon should claim the insurance on USPS), USPS carrier, damaged item during transit, denied due to not item to be inspected

Hello,

I just need a suggestion regarding that USPS carrier. We are selling a perishable goods, Amazon does not accept returm on those. I use the USPS carrier, Amazon keeps on refunding the buyer.

I think amazon should be the one claiming the insurance if the item is damaged during transit. If we claim the insurance we cannot do that as the USPS wants the item to be inspected.

is there any easy way as amazon seller to claim the insurance through USPS.

150 views
6 replies
Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
10
Reply
user profile
Seller_ogqbG0HlQuYoY

AMAZON SHIPPING LABEL (Amazon should claim the insurance on USPS), USPS carrier, damaged item during transit, denied due to not item to be inspected

Hello,

I just need a suggestion regarding that USPS carrier. We are selling a perishable goods, Amazon does not accept returm on those. I use the USPS carrier, Amazon keeps on refunding the buyer.

I think amazon should be the one claiming the insurance if the item is damaged during transit. If we claim the insurance we cannot do that as the USPS wants the item to be inspected.

is there any easy way as amazon seller to claim the insurance through USPS.

Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
10
150 views
6 replies
Reply
user profile

AMAZON SHIPPING LABEL (Amazon should claim the insurance on USPS), USPS carrier, damaged item during transit, denied due to not item to be inspected

by Seller_ogqbG0HlQuYoY

Hello,

I just need a suggestion regarding that USPS carrier. We are selling a perishable goods, Amazon does not accept returm on those. I use the USPS carrier, Amazon keeps on refunding the buyer.

I think amazon should be the one claiming the insurance if the item is damaged during transit. If we claim the insurance we cannot do that as the USPS wants the item to be inspected.

is there any easy way as amazon seller to claim the insurance through USPS.

Manage Buyer Experience
Tags:Refunds, Return shipment, SAFE-T
10
150 views
6 replies
Reply
6 replies
6 replies
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Seller_DdmPiA1p1S2Wu
In reply to: Seller_ogqbG0HlQuYoY's post

No, you're really out of luck with anything except for a lost package when it comes to their insurance due to them wanting to do an inspection and most buyers not willing to go to extra effort to help in this regard. I think the USPS just uses it as a way to get out of paying insurance claims.

60
user profile
Seller_N1gTSljSnOAA4
In reply to: Seller_ogqbG0HlQuYoY's post

Amazon is not the carrier, USPS is. Claims will need to be submitted to them.

00
user profile
Seller_LozVbcNSprfMf
In reply to: Seller_ogqbG0HlQuYoY's post

Hello,

I had similar experiences with USPS. There were my steps:

1. Go to USPS Website and submit all documents and pictures to support your claims. Make sure that you have the evidence from the buyer that the item(s) was/were damaged during the transport.

2. If USPS asks you to go to nearest post office, go there and file the claim and bring the evidence if you have one.

3. If USPS denied your claim, plead on time and plead again if denied.

4. Last steps which usually work: Send your claim/grief to USPS Inspector General with all evidences that you have. You can do this online. This will usually bring the solution to the matter. If your evidences are strong and you have responded on time, you should win your case(s).

Thanks

30
Follow this discussion to be notified of new activity
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_ogqbG0HlQuYoY's post

No, you're really out of luck with anything except for a lost package when it comes to their insurance due to them wanting to do an inspection and most buyers not willing to go to extra effort to help in this regard. I think the USPS just uses it as a way to get out of paying insurance claims.

60
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_ogqbG0HlQuYoY's post

No, you're really out of luck with anything except for a lost package when it comes to their insurance due to them wanting to do an inspection and most buyers not willing to go to extra effort to help in this regard. I think the USPS just uses it as a way to get out of paying insurance claims.

60
Reply
user profile
Seller_N1gTSljSnOAA4
In reply to: Seller_ogqbG0HlQuYoY's post

Amazon is not the carrier, USPS is. Claims will need to be submitted to them.

00
user profile
Seller_N1gTSljSnOAA4
In reply to: Seller_ogqbG0HlQuYoY's post

Amazon is not the carrier, USPS is. Claims will need to be submitted to them.

00
Reply
user profile
Seller_LozVbcNSprfMf
In reply to: Seller_ogqbG0HlQuYoY's post

Hello,

I had similar experiences with USPS. There were my steps:

1. Go to USPS Website and submit all documents and pictures to support your claims. Make sure that you have the evidence from the buyer that the item(s) was/were damaged during the transport.

2. If USPS asks you to go to nearest post office, go there and file the claim and bring the evidence if you have one.

3. If USPS denied your claim, plead on time and plead again if denied.

4. Last steps which usually work: Send your claim/grief to USPS Inspector General with all evidences that you have. You can do this online. This will usually bring the solution to the matter. If your evidences are strong and you have responded on time, you should win your case(s).

Thanks

30
user profile
Seller_LozVbcNSprfMf
In reply to: Seller_ogqbG0HlQuYoY's post

Hello,

I had similar experiences with USPS. There were my steps:

1. Go to USPS Website and submit all documents and pictures to support your claims. Make sure that you have the evidence from the buyer that the item(s) was/were damaged during the transport.

2. If USPS asks you to go to nearest post office, go there and file the claim and bring the evidence if you have one.

3. If USPS denied your claim, plead on time and plead again if denied.

4. Last steps which usually work: Send your claim/grief to USPS Inspector General with all evidences that you have. You can do this online. This will usually bring the solution to the matter. If your evidences are strong and you have responded on time, you should win your case(s).

Thanks

30
Reply
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