Dear Fellow Sellers and Amazon Mods,

I am writing to you today out of immense frustration and a desperate need for assistance. For the past three months, I have been consistently targeted by a fraudulent buyer, and Amazon's current support system has been completely ineffective in stopping this. I am suffering significant financial losses and need help resolving this situation.

*The Problem:*

A fake customer is placing orders every two weeks for the same product and quantity, and subsequently returning the items. This has happened a total of six times, involving a total of 15 units. This buyer is clearly engaging in malicious behavior, and it's severely impacting my business.

*Key Evidence of Fraud:*

1. *Inconsistent Shipping Addresses:* The buyer uses different, random, and unknown shipping locations for each order.

2. *Product & Quantity Consistency:* The orders consistently involve the SAME units of the SAME product.

3. *Maximum Quantity Purchases:* The buyer always orders the maximum available quantity.

4. *COD Orders:* All the orders are placed as Cash on Delivery (COD) orders.

*Amazon Support Ineffectiveness:*

I have contacted Amazon Seller Support multiple times, reporting this fraudulent activity. Despite providing clear evidence, their response has been consistently inadequate. My cases are being closed with generic, unhelpful replies. Here’s a breakdown:

* *Initial Reports (First 4 Orders):* I followed Amazon's instructions for reporting buyer abuse (Account Health > Report Abuse), but the fraudulent orders continued.

* *Subsequent Cases:* After reporting this, Amazon STILL copy and pastes the standard response: "We request you to follow the given steps for report a buyer, - Go to Seller Central > Performance > Account Health. - Click Report Abuse. - Verify that the "A buyer who is violating returns and refund policies" form is present." This is UNACCEPTABLE. The customer is still able to order and I am losing money!

*Financial Losses:*

This fraudulent activity is costing me a significant amount of money. I am losing both FBA fulfillment fees and refund fees. These fees are adding up to substantial losses, and the total loss I've incurred is becoming unmanageable. I have requested reimbursements, but have not received adequate support on this matter.

*My Plea for Help:*

I need your help in finding a solution to this persistent problem. Specifically, I am looking for advice and suggestions from fellow sellers and Mods. Have any of you encountered a similar issue and, if so, how did you resolve it?

*I am seeking solutions to the following:*

* *How to Effectively Report this Buyer:* Is there a more effective method than the standard "Report Abuse" form? Are there specific keywords, details, or escalation paths that I should be utilizing?

* *Preventing Future Orders:* Is there a way to block this specific buyer or limit their ability to place orders?

* *Securing Reimbursement:* What is the best way to escalate this issue to get proper reimbursement for the financial losses I've incurred?

* *Understanding Policy Loopholes:* Why is Amazon's system allowing this to happen? Are there known weaknesses in the buyer protection/fraud prevention system?

* *Contacting Amazon Senior Management:* Is it possible to directly contact or escalate this to someone who can actually take action and resolve the issue?

Any insights, suggestions, or resources you can offer would be greatly appreciated. I'm at a loss as to how to stop this and protect my business. Thank you in advance for your support.