I am writing to bring to your attention a recurring challenge we face when customers place orders for multiple products from a single seller under one order ID. The issue primarily arises due to the increase in the total order package size and weight, particularly concerning Oversize and weight categories.

Currently, our standard procedure involves reaching out to seller support for guidance. However, the response consistently directs us to contact the customer, advising them to cancel the order and place separate orders for each item. Regrettably, this practice not only leads to a loss of business but also results in wasted time for both the customer and our team, negatively impacting our account health.

Moreover, it has come to our attention that many customers are unaware of Amazon's policies regarding such product orders, further complicating the resolution process.

In light of these challenges, I kindly request that you consider implementing changes to your policy to address these specific scenarios. A more efficient and customer-friendly resolution process would not only benefit sellers by reducing business losses and streamlining operations but would also enhance the overall experience for our customers.