Amazon FBA Team just sending copy paste answers and not reading case details properly
I have gotten 2 refunds, one because Amazon did not ship the product for more than 1 week, so the customer placed refund, they are taking the FBA fees for that order from me as well, and one where the shipping address is undeliverable so amazon gave them a refund, and they are taking money from that as well, and using loopholes in their statements to get away with this, and then when I am requesting them to give a proper response, they are just sending random copy paste answers.
Amazon FBA Team just sending copy paste answers and not reading case details properly
I have gotten 2 refunds, one because Amazon did not ship the product for more than 1 week, so the customer placed refund, they are taking the FBA fees for that order from me as well, and one where the shipping address is undeliverable so amazon gave them a refund, and they are taking money from that as well, and using loopholes in their statements to get away with this, and then when I am requesting them to give a proper response, they are just sending random copy paste answers.
5 replies
Adam_Amazon_
Hello @Shafz,
Thank you for your post. Were both items returned back to your inventory or not?
Adam
Seller_W8spSAhLZ723T
Yup, normal behavior, I have a ticket open for 3-4 weeks :D They are quick to penalize sellers but never take responsibly for their issues, just a sneaky way to compensate buyers from our pockets
. Customer service all over is terrible, cutting costs and sending it to different agents each time., brace yourself for new ai / bot replies soon enough.
Seller_IOkoD5v9ONkXa
This is common problem faced by all Sellers using FBA. Also, items Damaged in Transit also by Amazon FBA Team, we will lose FBA Fees. Funnily enough, when the Reimbursement happens (after 45 days!), the FBA fees is deducted again, even though it was already deducted first time during shipment to Customer. Amazon Seller support has no answer for that, and Sellers end up paying FBA Fees twice, even though item was shipped only once!
Amazon FBA Team just sending copy paste answers and not reading case details properly
I have gotten 2 refunds, one because Amazon did not ship the product for more than 1 week, so the customer placed refund, they are taking the FBA fees for that order from me as well, and one where the shipping address is undeliverable so amazon gave them a refund, and they are taking money from that as well, and using loopholes in their statements to get away with this, and then when I am requesting them to give a proper response, they are just sending random copy paste answers.
Amazon FBA Team just sending copy paste answers and not reading case details properly
I have gotten 2 refunds, one because Amazon did not ship the product for more than 1 week, so the customer placed refund, they are taking the FBA fees for that order from me as well, and one where the shipping address is undeliverable so amazon gave them a refund, and they are taking money from that as well, and using loopholes in their statements to get away with this, and then when I am requesting them to give a proper response, they are just sending random copy paste answers.
Amazon FBA Team just sending copy paste answers and not reading case details properly
I have gotten 2 refunds, one because Amazon did not ship the product for more than 1 week, so the customer placed refund, they are taking the FBA fees for that order from me as well, and one where the shipping address is undeliverable so amazon gave them a refund, and they are taking money from that as well, and using loopholes in their statements to get away with this, and then when I am requesting them to give a proper response, they are just sending random copy paste answers.
5 replies
5 replies
Adam_Amazon_
Hello @Shafz,
Thank you for your post. Were both items returned back to your inventory or not?
Adam
Seller_W8spSAhLZ723T
Yup, normal behavior, I have a ticket open for 3-4 weeks :D They are quick to penalize sellers but never take responsibly for their issues, just a sneaky way to compensate buyers from our pockets
. Customer service all over is terrible, cutting costs and sending it to different agents each time., brace yourself for new ai / bot replies soon enough.
Seller_IOkoD5v9ONkXa
This is common problem faced by all Sellers using FBA. Also, items Damaged in Transit also by Amazon FBA Team, we will lose FBA Fees. Funnily enough, when the Reimbursement happens (after 45 days!), the FBA fees is deducted again, even though it was already deducted first time during shipment to Customer. Amazon Seller support has no answer for that, and Sellers end up paying FBA Fees twice, even though item was shipped only once!
Adam_Amazon_
Hello @Shafz,
Thank you for your post. Were both items returned back to your inventory or not?
Adam
Adam_Amazon_
Hello @Shafz,
Thank you for your post. Were both items returned back to your inventory or not?
Adam
Seller_W8spSAhLZ723T
Yup, normal behavior, I have a ticket open for 3-4 weeks :D They are quick to penalize sellers but never take responsibly for their issues, just a sneaky way to compensate buyers from our pockets
. Customer service all over is terrible, cutting costs and sending it to different agents each time., brace yourself for new ai / bot replies soon enough.
Seller_W8spSAhLZ723T
Yup, normal behavior, I have a ticket open for 3-4 weeks :D They are quick to penalize sellers but never take responsibly for their issues, just a sneaky way to compensate buyers from our pockets
. Customer service all over is terrible, cutting costs and sending it to different agents each time., brace yourself for new ai / bot replies soon enough.
Seller_IOkoD5v9ONkXa
This is common problem faced by all Sellers using FBA. Also, items Damaged in Transit also by Amazon FBA Team, we will lose FBA Fees. Funnily enough, when the Reimbursement happens (after 45 days!), the FBA fees is deducted again, even though it was already deducted first time during shipment to Customer. Amazon Seller support has no answer for that, and Sellers end up paying FBA Fees twice, even though item was shipped only once!
Seller_IOkoD5v9ONkXa
This is common problem faced by all Sellers using FBA. Also, items Damaged in Transit also by Amazon FBA Team, we will lose FBA Fees. Funnily enough, when the Reimbursement happens (after 45 days!), the FBA fees is deducted again, even though it was already deducted first time during shipment to Customer. Amazon Seller support has no answer for that, and Sellers end up paying FBA Fees twice, even though item was shipped only once!
