Hello @Seller_ItQ6dMo2nDvdW,

Thank you for posting your concerns with your account deactivation.

Seller_ItQ6dMo2nDvdW

My account has been deactivated due to inactivity.

My account information page lists the information that I need to submit the mentioned documents. I have submitted all of them which I submitted at the time of creating my Amazon account. Now, I am submitting the same information, like my passport and my bank statement but it's not accepting by saying 'Unable to verify account information', with no further options to correct or submit any information.

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As you mentioned this was a concern with inactivity. Since the last time you used the account, has any of your information changed, ownership of the account?

When you provided your documentation, does the address on your ID and statement all match the information used to register and maintain the account? Please also be aware that documentation or account information with abbreviation may cause a rejection of your information since these documents need to match 100%.

I am additionally passing your concerns to our community managers to review and follow up if they can offer any additional guidance. I would ask if you have any related cases where this information was provided to post the case ID here so they have an easier time reviewing the situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.