Return Abuse & Fake Authenticity Complaint
Dear Amazon Support,
A customer filed a product authenticity complaint against my account and received a refund after returning the item. However, when I received the return, it was not the same product I originally shipped it was a different item.
This is a clear case of return abuse, and it’s harming my business. I’m not sure if it’s the customer or another seller trying to manipulate the system, but I want to report this issue. Please investigate and let me know how this can be resolved.
Looking forward to your response.
@Noor_Amazon_
@Adam_Amazon_
Return Abuse & Fake Authenticity Complaint
Dear Amazon Support,
A customer filed a product authenticity complaint against my account and received a refund after returning the item. However, when I received the return, it was not the same product I originally shipped it was a different item.
This is a clear case of return abuse, and it’s harming my business. I’m not sure if it’s the customer or another seller trying to manipulate the system, but I want to report this issue. Please investigate and let me know how this can be resolved.
Looking forward to your response.
@Noor_Amazon_
@Adam_Amazon_
4 replies
Adam_Amazon_
Hello @Seller_6V2CgqJxh8hb2,
Thank you for your post. Have you filed a Safe-t claim or contacted Sellers Support?
Regards,
Adam
Seller_YVWHgDYZyf0SQ
I can absolutely relate to this issue @Adam_Amazon_ this is getting too difficult for genuine sellers. Most of the time customers order item, open, use for event and stuff and then return it during return window.
Please support the sellers by charging them some fraction that could cover the cost to sellers if the item is opened and not in original condition. Charge them at least 50% if the item was used and found customer damaged and unsellable.
Most of the time the buyers are committing fraud a seller who has and is spending hard earned money, time and effort would not want to ruin or damage the business with such acts.
Worse thing is the customers do not genuinely understand what and why are they reporting it as fake? they're clueless and some just likes to use this option for no valid reason.
Sellers must get support by Amazon in tackling such issues. Please escalate this to your senior management. Don't just simply deactivate sellers account on customers fraud.
Return Abuse & Fake Authenticity Complaint
Dear Amazon Support,
A customer filed a product authenticity complaint against my account and received a refund after returning the item. However, when I received the return, it was not the same product I originally shipped it was a different item.
This is a clear case of return abuse, and it’s harming my business. I’m not sure if it’s the customer or another seller trying to manipulate the system, but I want to report this issue. Please investigate and let me know how this can be resolved.
Looking forward to your response.
@Noor_Amazon_
@Adam_Amazon_
Return Abuse & Fake Authenticity Complaint
Dear Amazon Support,
A customer filed a product authenticity complaint against my account and received a refund after returning the item. However, when I received the return, it was not the same product I originally shipped it was a different item.
This is a clear case of return abuse, and it’s harming my business. I’m not sure if it’s the customer or another seller trying to manipulate the system, but I want to report this issue. Please investigate and let me know how this can be resolved.
Looking forward to your response.
@Noor_Amazon_
@Adam_Amazon_
Return Abuse & Fake Authenticity Complaint
Dear Amazon Support,
A customer filed a product authenticity complaint against my account and received a refund after returning the item. However, when I received the return, it was not the same product I originally shipped it was a different item.
This is a clear case of return abuse, and it’s harming my business. I’m not sure if it’s the customer or another seller trying to manipulate the system, but I want to report this issue. Please investigate and let me know how this can be resolved.
Looking forward to your response.
@Noor_Amazon_
@Adam_Amazon_
4 replies
4 replies
Adam_Amazon_
Hello @Seller_6V2CgqJxh8hb2,
Thank you for your post. Have you filed a Safe-t claim or contacted Sellers Support?
Regards,
Adam
Seller_YVWHgDYZyf0SQ
I can absolutely relate to this issue @Adam_Amazon_ this is getting too difficult for genuine sellers. Most of the time customers order item, open, use for event and stuff and then return it during return window.
Please support the sellers by charging them some fraction that could cover the cost to sellers if the item is opened and not in original condition. Charge them at least 50% if the item was used and found customer damaged and unsellable.
Most of the time the buyers are committing fraud a seller who has and is spending hard earned money, time and effort would not want to ruin or damage the business with such acts.
Worse thing is the customers do not genuinely understand what and why are they reporting it as fake? they're clueless and some just likes to use this option for no valid reason.
Sellers must get support by Amazon in tackling such issues. Please escalate this to your senior management. Don't just simply deactivate sellers account on customers fraud.
Adam_Amazon_
Hello @Seller_6V2CgqJxh8hb2,
Thank you for your post. Have you filed a Safe-t claim or contacted Sellers Support?
Regards,
Adam
Adam_Amazon_
Hello @Seller_6V2CgqJxh8hb2,
Thank you for your post. Have you filed a Safe-t claim or contacted Sellers Support?
Regards,
Adam
Seller_YVWHgDYZyf0SQ
I can absolutely relate to this issue @Adam_Amazon_ this is getting too difficult for genuine sellers. Most of the time customers order item, open, use for event and stuff and then return it during return window.
Please support the sellers by charging them some fraction that could cover the cost to sellers if the item is opened and not in original condition. Charge them at least 50% if the item was used and found customer damaged and unsellable.
Most of the time the buyers are committing fraud a seller who has and is spending hard earned money, time and effort would not want to ruin or damage the business with such acts.
Worse thing is the customers do not genuinely understand what and why are they reporting it as fake? they're clueless and some just likes to use this option for no valid reason.
Sellers must get support by Amazon in tackling such issues. Please escalate this to your senior management. Don't just simply deactivate sellers account on customers fraud.
Seller_YVWHgDYZyf0SQ
I can absolutely relate to this issue @Adam_Amazon_ this is getting too difficult for genuine sellers. Most of the time customers order item, open, use for event and stuff and then return it during return window.
Please support the sellers by charging them some fraction that could cover the cost to sellers if the item is opened and not in original condition. Charge them at least 50% if the item was used and found customer damaged and unsellable.
Most of the time the buyers are committing fraud a seller who has and is spending hard earned money, time and effort would not want to ruin or damage the business with such acts.
Worse thing is the customers do not genuinely understand what and why are they reporting it as fake? they're clueless and some just likes to use this option for no valid reason.
Sellers must get support by Amazon in tackling such issues. Please escalate this to your senior management. Don't just simply deactivate sellers account on customers fraud.
