Nutritional Supplement - Appeal Lead Time - Range Meal Bars
Hello,
TLDR; I've been waiting to hear back on a nutritional supplement appeal for two months, and would like to understand what the expected lead time is on an appeal submitted immediately after the policy change in early April AND if my ASIN will be deactivated on the stated date (July 17 in my case) even if my appeal has not been processed? I assume there's not another team to escalate to, as Amazon is working their way through appeals in the order submitted? More context below (if that's helpful).
I'm posting this after reading this article by @Michelle_Amazon addressing the recent changes to Amazon's nutritional supplement policy. My particular case is with respect to ASIN B0CSBNSP8W (here). This is one of three flavors of meal bar that I sell, and I believe it was mistakenly classified as a nutritional supplement in early April when this change went into effect. The other two flavors are unaffected.
I immediately appealed the classification. After not hearing anything for a month, I reached out to seller support by email and phone to understand how much longer I might wait for an answer (I'd like to ensure continuity of the listing). They were not able to provide actionable info.
Two months later I have still not heard back on the appeal, and have reached a point where I either pay for the NSF testing (quoted at $5k+ and 15-35 business days), or I continue to wait for what I hope will be a successful appeal. I will provide the info below, although it sounds like whoever is monitoring this forum isn't in a position to interpret/make decisions.
I'm mainly looking for context and/or advice on what steps to take next. Is it worth waiting for an answer on my appeal, or do I just need to bite the bullet and get the testing going?
Context for Appeal:
- My meal bars are made entirely from whole ingredients (grains, nut butters, etc) and do not contain any powders, metabolites, concentrates, etc that would make sense to test for illegal substances and pharmaceutical elements.
- Part of the FDA's definition of a dietary supplement is: "To be a dietary supplement, a product must also be labeled as a dietary supplement; that is, the product label must include the term "dietary supplement" or equivalent (e.g., 'iron supplement' or 'herbal supplement')." My products are not labeled as supplements.
- My detail page lists a bullet for weight gain under 'COMMON USES,' with the statement that "People recovering from a medical treatment like chemotherapy, or needing to gain weight for other reasons are well served by the caloric density of Range bars." This aspect of my meal bars is due to ingredients common to most cereal bars, like nut butters; not to concentrates or metabolites. The same argument could be made for a jar of almond butter sold on Amazon (which I do not believe would be subject to the dietary supplement requirements).

Nutritional Supplement - Appeal Lead Time - Range Meal Bars
Hello,
TLDR; I've been waiting to hear back on a nutritional supplement appeal for two months, and would like to understand what the expected lead time is on an appeal submitted immediately after the policy change in early April AND if my ASIN will be deactivated on the stated date (July 17 in my case) even if my appeal has not been processed? I assume there's not another team to escalate to, as Amazon is working their way through appeals in the order submitted? More context below (if that's helpful).
I'm posting this after reading this article by @Michelle_Amazon addressing the recent changes to Amazon's nutritional supplement policy. My particular case is with respect to ASIN B0CSBNSP8W (here). This is one of three flavors of meal bar that I sell, and I believe it was mistakenly classified as a nutritional supplement in early April when this change went into effect. The other two flavors are unaffected.
I immediately appealed the classification. After not hearing anything for a month, I reached out to seller support by email and phone to understand how much longer I might wait for an answer (I'd like to ensure continuity of the listing). They were not able to provide actionable info.
Two months later I have still not heard back on the appeal, and have reached a point where I either pay for the NSF testing (quoted at $5k+ and 15-35 business days), or I continue to wait for what I hope will be a successful appeal. I will provide the info below, although it sounds like whoever is monitoring this forum isn't in a position to interpret/make decisions.
I'm mainly looking for context and/or advice on what steps to take next. Is it worth waiting for an answer on my appeal, or do I just need to bite the bullet and get the testing going?
Context for Appeal:
- My meal bars are made entirely from whole ingredients (grains, nut butters, etc) and do not contain any powders, metabolites, concentrates, etc that would make sense to test for illegal substances and pharmaceutical elements.
- Part of the FDA's definition of a dietary supplement is: "To be a dietary supplement, a product must also be labeled as a dietary supplement; that is, the product label must include the term "dietary supplement" or equivalent (e.g., 'iron supplement' or 'herbal supplement')." My products are not labeled as supplements.
- My detail page lists a bullet for weight gain under 'COMMON USES,' with the statement that "People recovering from a medical treatment like chemotherapy, or needing to gain weight for other reasons are well served by the caloric density of Range bars." This aspect of my meal bars is due to ingredients common to most cereal bars, like nut butters; not to concentrates or metabolites. The same argument could be made for a jar of almond butter sold on Amazon (which I do not believe would be subject to the dietary supplement requirements).

11 replies
Glenn_Amazon
Hi there @Seller_QrAGDZMlNwYuP,
Thank you for reaching out with your concern. In general I would say the issue probably lies with some of the content in common uses as well as anything that might count as a "Medical Claim". I'm happy to review your appeal and see if I can escalate it further if you provide the Case ID. I can't guarantee the reinstatement of your product but I will provide whatever information I can. Thank you.
-Glenn