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Seller_oSM41ieFexn37

? Strategies to improve On-Time Delivery Rate ?

We are shipping orders on time. We have ~ 95 to 97% On-Time Delivery Rate. The primary issue is with post office delays.

The "Transit Time" is set to "Managed by Amazon". Can we adjust the Transit time?

What strategies are you using to improve your "Transit Time"?

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2 replies
Account Health
Tags:Account Health
10
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user profile
Seller_oSM41ieFexn37

? Strategies to improve On-Time Delivery Rate ?

We are shipping orders on time. We have ~ 95 to 97% On-Time Delivery Rate. The primary issue is with post office delays.

The "Transit Time" is set to "Managed by Amazon". Can we adjust the Transit time?

What strategies are you using to improve your "Transit Time"?

Account Health
Tags:Account Health
10
210 views
2 replies
Reply
2 replies
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_oSM41ieFexn37's post

Improve you on-time delivery rate (and your quality of life) by not allowing any sort of automation on any of your shipping templates. Also do not allow automation for handling time.

50
user profile
Dominic_Amazon
In reply to: Seller_oSM41ieFexn37's post

Hi @Seller_oSM41ieFexn37,

Dominic from Amazon here, happy to help! This help page: On-time delivery is a good place to start!

How to maintain a healthy on-time delivery rate

  • Ensure packages are delivered on or before the promised delivery date on Seller Central.
  • Purchase shipping labels through Amazon’s Buy Shipping services.
  • Choose carriers that are integrated with Amazon (a list of integrated carriers can be found on the Valid tracking rate help page). These carriers provide real-time tracking status to Amazon.
  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier.
  • Confirm, and update if necessary, the tracking information before the carrier delivers the package; ideally as soon as the package is handed over to the carrier (go to the Confirm shipping page for more information on how to confirm a shipment). If the tracking information is confirmed or updated after the package is delivered, that means the customer was not able to track the order. This is not useful to the customer, and the order is not considered to be delivered on time and it will impact your OTD Rate metric.

Please let me know if you have any questions!

Best,

Dominic

03
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user profile
Seller_oSM41ieFexn37

? Strategies to improve On-Time Delivery Rate ?

We are shipping orders on time. We have ~ 95 to 97% On-Time Delivery Rate. The primary issue is with post office delays.

The "Transit Time" is set to "Managed by Amazon". Can we adjust the Transit time?

What strategies are you using to improve your "Transit Time"?

210 views
2 replies
Account Health
Tags:Account Health
10
Reply
user profile
Seller_oSM41ieFexn37

? Strategies to improve On-Time Delivery Rate ?

We are shipping orders on time. We have ~ 95 to 97% On-Time Delivery Rate. The primary issue is with post office delays.

The "Transit Time" is set to "Managed by Amazon". Can we adjust the Transit time?

What strategies are you using to improve your "Transit Time"?

Account Health
Tags:Account Health
10
210 views
2 replies
Reply
user profile

? Strategies to improve On-Time Delivery Rate ?

by Seller_oSM41ieFexn37

We are shipping orders on time. We have ~ 95 to 97% On-Time Delivery Rate. The primary issue is with post office delays.

The "Transit Time" is set to "Managed by Amazon". Can we adjust the Transit time?

What strategies are you using to improve your "Transit Time"?

Account Health
Tags:Account Health
10
210 views
2 replies
Reply
2 replies
2 replies
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Seller_Hi7wbO2Kbo6bl
In reply to: Seller_oSM41ieFexn37's post

Improve you on-time delivery rate (and your quality of life) by not allowing any sort of automation on any of your shipping templates. Also do not allow automation for handling time.

50
user profile
Dominic_Amazon
In reply to: Seller_oSM41ieFexn37's post

Hi @Seller_oSM41ieFexn37,

Dominic from Amazon here, happy to help! This help page: On-time delivery is a good place to start!

How to maintain a healthy on-time delivery rate

  • Ensure packages are delivered on or before the promised delivery date on Seller Central.
  • Purchase shipping labels through Amazon’s Buy Shipping services.
  • Choose carriers that are integrated with Amazon (a list of integrated carriers can be found on the Valid tracking rate help page). These carriers provide real-time tracking status to Amazon.
  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier.
  • Confirm, and update if necessary, the tracking information before the carrier delivers the package; ideally as soon as the package is handed over to the carrier (go to the Confirm shipping page for more information on how to confirm a shipment). If the tracking information is confirmed or updated after the package is delivered, that means the customer was not able to track the order. This is not useful to the customer, and the order is not considered to be delivered on time and it will impact your OTD Rate metric.

Please let me know if you have any questions!

Best,

Dominic

03
Follow this discussion to be notified of new activity
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_oSM41ieFexn37's post

Improve you on-time delivery rate (and your quality of life) by not allowing any sort of automation on any of your shipping templates. Also do not allow automation for handling time.

50
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_oSM41ieFexn37's post

Improve you on-time delivery rate (and your quality of life) by not allowing any sort of automation on any of your shipping templates. Also do not allow automation for handling time.

50
Reply
user profile
Dominic_Amazon
In reply to: Seller_oSM41ieFexn37's post

Hi @Seller_oSM41ieFexn37,

Dominic from Amazon here, happy to help! This help page: On-time delivery is a good place to start!

How to maintain a healthy on-time delivery rate

  • Ensure packages are delivered on or before the promised delivery date on Seller Central.
  • Purchase shipping labels through Amazon’s Buy Shipping services.
  • Choose carriers that are integrated with Amazon (a list of integrated carriers can be found on the Valid tracking rate help page). These carriers provide real-time tracking status to Amazon.
  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier.
  • Confirm, and update if necessary, the tracking information before the carrier delivers the package; ideally as soon as the package is handed over to the carrier (go to the Confirm shipping page for more information on how to confirm a shipment). If the tracking information is confirmed or updated after the package is delivered, that means the customer was not able to track the order. This is not useful to the customer, and the order is not considered to be delivered on time and it will impact your OTD Rate metric.

Please let me know if you have any questions!

Best,

Dominic

03
user profile
Dominic_Amazon
In reply to: Seller_oSM41ieFexn37's post

Hi @Seller_oSM41ieFexn37,

Dominic from Amazon here, happy to help! This help page: On-time delivery is a good place to start!

How to maintain a healthy on-time delivery rate

  • Ensure packages are delivered on or before the promised delivery date on Seller Central.
  • Purchase shipping labels through Amazon’s Buy Shipping services.
  • Choose carriers that are integrated with Amazon (a list of integrated carriers can be found on the Valid tracking rate help page). These carriers provide real-time tracking status to Amazon.
  • Verify that the carrier name and tracking ID are entered correctly and belong to the same carrier.
  • Confirm, and update if necessary, the tracking information before the carrier delivers the package; ideally as soon as the package is handed over to the carrier (go to the Confirm shipping page for more information on how to confirm a shipment). If the tracking information is confirmed or updated after the package is delivered, that means the customer was not able to track the order. This is not useful to the customer, and the order is not considered to be delivered on time and it will impact your OTD Rate metric.

Please let me know if you have any questions!

Best,

Dominic

03
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