shipment lost by AGL
Hi,
I created a shipment (FBA18MXH7364) with AGL last Nov and it took them 5 month to ship my product from China to the US. Not only that, the fulfillment center never received the products. The shipment is now closed with discrepancy and 0 unit was received. I tried to work with AGL on this issue for a month but it is going no where. I am hoping I can find some support here and resolve this matter promptly.
Thank you for your attention to this matter. Case ID is 18033168041.
@Bryce_Amazon@Christine_Amazon @TaylorR_Amazon @KJ_Amazon @Jameson_Amazon @Dominic_Amazon @Levi_Dylan_Amazon
shipment lost by AGL
Hi,
I created a shipment (FBA18MXH7364) with AGL last Nov and it took them 5 month to ship my product from China to the US. Not only that, the fulfillment center never received the products. The shipment is now closed with discrepancy and 0 unit was received. I tried to work with AGL on this issue for a month but it is going no where. I am hoping I can find some support here and resolve this matter promptly.
Thank you for your attention to this matter. Case ID is 18033168041.
@Bryce_Amazon@Christine_Amazon @TaylorR_Amazon @KJ_Amazon @Jameson_Amazon @Dominic_Amazon @Levi_Dylan_Amazon
3 replies
Sunnie_Amazon
Hello, @Seller_jsKff120BYQui,
Thank you for letting us know about this situation. This is Sunnie, from Amazon.
I understand how this is frustrating, and I would feel the same if I was in your position.
I reviewed your case, and I can confirm our team is actively investigating. Please let me know, when the case is resolved, if they were not able to locate the units, and I will gladly look into it for you.
Thank you for all your patience. Best regards,
Sunnie
