Address verify
Hi
Amazon can not veriyed my address and they deactivated my account. Now no way I can not contact with seller suooprt, I can not send ny address prove,
I try with Help and they not giving me any option to contact with seller support.
What I need to suppose to do right now? How can I solve this issue?
Address verify
Hi
Amazon can not veriyed my address and they deactivated my account. Now no way I can not contact with seller suooprt, I can not send ny address prove,
I try with Help and they not giving me any option to contact with seller support.
What I need to suppose to do right now? How can I solve this issue?
2 replies
Emet_Amazon
Hello @Seller_gAJL8wfQYN0dZ,
Thank you for posting you concerns with your address verification process.
You mentioned that your address verification was not successful, resulting in the account deactivation. Can you clarify the type of situation you're experiencing? Was this initially a requirement for INFORM Consumer Act, or was this just a standard identity verification process?
Typically, if this was associated to the INFORM requirements, you can navigate to the account health page, or the account information page, these pages will typically have a banner with specific sections to verify, you can click the business address section to submit your documents.
If this is a scenario regarding seller identity verification, you will still navigate to the account health page, which should include an "appeal" button in the top right of this page.
As for the documentation requirements, you can view our seller identity verification help page which provides our specific expectations for a utility bill.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.