My account has been deactivated
I am a new seller on Amazon Some time ago I started working at Amazon But as soon as the first order arrived a day later my account got deactivated
I am sharing with you guys the notification that came from Amazon
Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.ae/gp/help/201165970)
- Policies and Agreements (https://sellercentral.amazon.ae/gp/help/521)
- Amazon Services Business Solutions Agreement (https://sellercentral.amazon.ae/gp/help/1791)
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
- Contact information for your supplier, including name, phone number, address, email, and website.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
To send us the required information, please visit your Account Health
Was a new seller on Amazon I didn’t know I had to give an invoice but now I know but unfortunately I don’t have the in product invoice.
My account has been deactivated
I am a new seller on Amazon Some time ago I started working at Amazon But as soon as the first order arrived a day later my account got deactivated
I am sharing with you guys the notification that came from Amazon
Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.ae/gp/help/201165970)
- Policies and Agreements (https://sellercentral.amazon.ae/gp/help/521)
- Amazon Services Business Solutions Agreement (https://sellercentral.amazon.ae/gp/help/1791)
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
- Contact information for your supplier, including name, phone number, address, email, and website.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
To send us the required information, please visit your Account Health
Was a new seller on Amazon I didn’t know I had to give an invoice but now I know but unfortunately I don’t have the in product invoice.
18 replies
Seller_3ocusN8XupBdb
Please my account reactive…my first or
Seller_3ocusN8XupBdb
my first order received i will pay your charges
Seller_QCvSmWsPmxJ4B
Hi
it looks like the product you sold was a counterfeit or replica type so that why who bought your product he complained for copyrights.
so if product was not fake and was a genuine product then you need to provide them all the docs ie Purchase invoices under your account name and address and 10 pcs or more and it must be dated before this incident 365 days.
If it was a fake or look a like item then i guess it cant be reactivated since you dont have the docs to prove it was not a fake.
Any one other suggestions will be highly appreciated.
Seller_q8Ycbs0ojOIlX
بيع المنتجات المزيفة خطر علي الجميع سواء البائع او البائعين هنا او المشتري الذي اذ ربما يكون انا او انتم
يرجى التأكد من الموردين والحفاظ علي سلامة السلع وحسن تغليف السلع المباعة حتي تعود سليمة ان لا قدر الله حصل لها ارجاع
اعتقد بالنسبة للمشكلة هنا انه يلزم عمل خطة لحل المشكلة
أولاً يمكن الاعتراف بالخطاء والاعتذار
تقديم فواتير شراء حديثة لكل السلع المراد بيعها علي امازون
والله اعلم والموفق والمستعان
Ash_Amazon
Hello @EMAARTRADERS,
I’m Ash from Amazon , and I’ll be happy to assist regarding your questions as I certainly understand this request is important for your business.
Thanks for sharing the above detailed notification on this thread.
It has been understood that your account has been deactivated due to the product authenticity related concerns.
Did you provide the valid invoices as requested above ?
Always please make sure all your items should be sourced from reliable sources.
To reactivate your account, please provide the valid invoices as per the above criteria.
To learn more on the Amazon Anti-Counterfeiting Policy, please click here.
Once you submit the invoices, it will be reviewed and will get notified in the Performance notification.
Thanks @SUllEY & @Mallzilla for your valuable inputs.
If you have any further questions, please don’t hesitate to contact us on seller forums.
The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_d7LEeJ5m4snVB
I told amazon all this and they believe it but now they are not accepting my new invoices.
Ash_Amazon
Hello @EMAARTRADERS,
I’m Ash from Amazon , and I’ll be happy to assist regarding your questions as I certainly understand this request is important for your business.
I understand that you are not having a valid invoices as per the above criteria.
If you don’t have invoices then, kindly submit detailed Plan of action.
In order to activate the account, you will need to appeal by clicking on the “Reactivate your Account” in your Account health dashboard.
- Acknowledgement of Compliance.
- Root cause analysis/identification
- Corrective actions taken immediately to resolve the issue
- Proactive steps that will be taken to maintain compliance
You can use the following guidelines to create your plan of action:
The Plan of action should be in three sections and should address these questions.
-
Why did things go wrong?
-
What did you do about it immediately?
-
How will you ensure it never happens again?
Root Cause:
What led to the violation?
What knowledge gap have you observed? Etc.
Corrective Actions:
Your immediate steps taken in this regard to resolve the issue
Preventative Steps:
Your future plans on how you will be ensuring the violation is avoided.
If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure?
Do you have any new listing procedure?
What resources you will be referring to before creating the listing? Is your staff well aware of the policies?
To learn more on the policies please click on the below links in the seller central :
- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.ae/gp/help/201165970 )
- Policies and Agreements (https://sellercentral.amazon.ae/gp/help/521 )
- Amazon Services Business Solutions Agreement (https://sellercentral.amazon.ae/gp/help/1791 )
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Ash.
