Order ID: 405-3719927-2611566

Product Amount: AED 1487.00

Claim date: 26 April 2025

The customer claimed the product was defective, and we provided a return label. We set a shipping appointment time. However, the customer didn't deliver the product to the courier. He insisted that we wouldn't ship the package and that we had to come and pick it up ourselves. We're an international seller. In our country, returns are delivered to the courier by the buyer using the return label provided by the seller.

I don't think that's how it works in your country. Apparently, I'm being asked to fly to your country and collect the package from the customer. As the A-Z team, you know this is impossible. The goal is to harass and victimize the seller. I sent you the customer's messages, the return label, and all the evidence. If you had bothered to look at the messages, you would have known I was telling the truth. But even though you knew the customer was lying, you refunded the money in one minute, without even waiting 48 hours, without even giving the seller a chance to defend yourself. This is completely unfair.

Order ID: 403-9052878-1718722

Product Amount: AED 2008.00

Claim date: 10 May 2025

We discovered this during a phone call from the same person on this order, but we can't prove it. The customer first filed a return claiming the wrong product was sent. We provided a return label. We set a shipping appointment, but the product wasn't delivered to the courier. They filed a complaint with A-Z. You rejected the return label because the return label was already in the system. They then filed another return and provided the same return label. We set a shipping appointment, but the product wasn't delivered to the courier. They filed a complaint with A-Z. You rejected it. They saw that it was being rejected. This time, they filed a return claiming the product arrived too late. We followed Amazon's rules and provided a return label. We scheduled another shipping appointment, but since the customer didn't intend to return the product, they didn't give the package to the courier. They know that the A-Z team won't say you've filed a complaint before with different excuses and rejected it. They will simply refund the money. They filed a complaint claiming the product didn't arrive. But we're doing our job properly; we have proof of delivery.

We provided our proof of delivery to the A-Z team, and you were forced to reject the buyer again. Three months later, we received an email out of the blue, saying we reversed our decision and refunded the customer. The reason given was the customer. It's unclear who sent it, where it was sent, and where it went. The only thing certain is that the package is returned is an unknown tracking number. It's shameful and sinful. Isn't the return period 1 month according to Amazon policies? What's the point of refunding money after 3 months? Moreover, to someone with a bad track record who is obviously a thief under the guise of a customer. And I'm telling you, this female thief bought another 2 hours from different accounts on the day you refunded the money. Isn't it a sin to turn a blind eye to theft? You've both affected our account health and caused us financial loss. You've victimized us. PLEASE INVESTIGATE IT FAIRLY. Respectfully.